outbound telemarketing

[Gasman90]

I have little experience of telemarketing and need an out of the box solution to start a small internal campaign (boiler cover)
Any specific hardware ill need ?

data etc is all taken care of and have someone to actually run it so just looking for advice on getting the basics set up

Edited by Gasman90 on Thursday 26th December 11:28

[VEIGHT]

Is it just one person that will be doing the calling?

Maybe an excel sheet with all the data will be all you need!

If you have a team of people something more sophisticated might be better.

[p4cks]

Yeah, if it's one person then an automated dialler won't really work.

[Gasman90]

Thanks for the replies, it will be around 4-6 people

[warp9]

Make sure you are gdpr compliant - customers have given you permission to contact them, you are fair and compliant etc

[anonymous-user]

I'd recommend a software product called FLG360, which is inexpensive (about £25 per head per month) and allows you to run a small team of callers effectively, measure performance, automate tasks (like emails and text messages) and run reports etc.

For example, you could set an automated call routine that tasks users to call at set intervals until contact is made, send confirmation emails/texts when you do speak to prospects, book appointments and then email another departments when someone goes ahead so they can enter the details on the system controlling the boiler cover.

You could also get someone to connect your systems via an API.