Cannot connect to the internet
Discussion
basics first you may need to simply re enter whatever your wifi password is
If you connect via wireless and you can't do that since the update then get hold of an ethernet cable and connect your laptop directly to your router
Next right click the windows icon far bottom left a list appears. Look for Device Manager it is usually 4th from top.
A picture of device manager is attached the picture shows the disc drives list in expanded form if you click on device manger there may well be a few things listed
Left click on device manager are any of the devices listed showing a warning icon if its your network adapter then double click it and try the reinstall device option if it shows
If you connect via wireless and you can't do that since the update then get hold of an ethernet cable and connect your laptop directly to your router
Next right click the windows icon far bottom left a list appears. Look for Device Manager it is usually 4th from top.
A picture of device manager is attached the picture shows the disc drives list in expanded form if you click on device manger there may well be a few things listed
Left click on device manager are any of the devices listed showing a warning icon if its your network adapter then double click it and try the reinstall device option if it shows
Edited by TPSA7514 on Friday 7th February 07:43
If you don't have an ethernet connection to the router, and all you have done is upgrade from W7 to W10, then I assume that your computer has wifi and that something is preventing it connecting to the router.
Have you looked at the devices as suggested above?
Can you identify the item in that list labelled network adapters?
If you click on the triangle next to it, the item will expand to show all the network adapters.
Are there any warning messages
Can you see there is a wifi adapter there?
I'm not using windows so I won't be able to help you, but if you answer the above Qs, maybe someone else will be able to help
Have you looked at the devices as suggested above?
Can you identify the item in that list labelled network adapters?
If you click on the triangle next to it, the item will expand to show all the network adapters.
Are there any warning messages
Can you see there is a wifi adapter there?
I'm not using windows so I won't be able to help you, but if you answer the above Qs, maybe someone else will be able to help
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