Faulty TV - Offer made, accept or fight?

[Oakey]

Bought a Samsung TV from Tesco Direct in 2015, it cost £1100.00 and falls within the SOGA as it was purchased prior to Oct 2015.

At 4.5 years it has failed. Now, at £1100.00 I'd expect it to last a lot longer. Tesco have offered an 'intrinsic value of £96.00'. This seems a bit low. Do I accept or pursue this further?

[Jediworrier]

I contacted Samsung directly when mine had a fault at 3yrs, chap they gave me the phone number of popped round and changed a circuit board and I got charged £0. I considered my self lucky but worth a go, you could have £96 to put towards any expense.

[Oakey]

I've already contacted the local repair centre that Samsung provided the details for, it can't be repaired as they no longer produce the panels.

What was your fault? Maybe it's the same!

[Jediworrier]

Oakey said:

I've already contacted the local repair centre that Samsung provided the details for, it can't be repaired as they no longer produce the panels.

What was your fault? Maybe it's the same!

HDMI working/not working,

Can you buy the panel online and pay them to fit it?

[Oakey]

Jediworrier said:

HDMI working/not working,

Can you buy the panel online and pay them to fit it?

Not as far as I know, you'd be looking at used parts and the repair centre want a £120 call out charge and that doesn't include parts and labour. That's a lot of money to try and repair something that'd have no guarantee it wouldn't fail again!

[Jediworrier]

Has anyone looked at it to confirm the cause of the fault?

What is doing/ not doing?

[Oakey]

It basically looks like part of the backlight has failed with a dark patch on the left side of the screen that disappears the more to the right of the screen you go.

The dark patch has a sort of non permanent screen burn whenever text or channel logos are displayed on that portion of the screen.

A lot like this https://eu.community.samsung.com/t5/TV/Samsung-UHD...

[Jediworrier]

I had the full screen do that on an old acer laptop, was the screen inverter which was £20 online, worked for another few years. Have not a clue about your tv but I'd take it apart,post pics and we can advise, it's the obvious route now.

[anonymous-user]

4.5 years sounds good use to me irrespective of purchase price. They are consumer goods after all.

[anonymous-user]

Thesprucegoose said:

4.5 years sounds good use to me irrespective of purchase price. They are consumer goods after all.

My view too. As annoyed as you may be OP, I think you may need to suck it up and put the £96 toward a new tv.

[Oakey]

Thesprucegoose said:

4.5 years sounds good use to me irrespective of purchase price. They are consumer goods after all.

Really? The replacement we just bought from John Lewis has a five year warranty so they must be comfortable to believe a TV should last at least 5 years.

[anonymous-user]

Oakey said:

Thesprucegoose said:

4.5 years sounds good use to me irrespective of purchase price. They are consumer goods after all.

Really? The replacement we just bought from John Lewis has a five year warranty so they must be comfortable to believe a TV should last at least 5 years.

Some do, some don’t. Also, I’d say that reliability is a a lot better today than 5 years ago.

[anonymous-user]

Oakey said:

Really? The replacement we just bought from John Lewis has a five year warranty so they must be comfortable to believe a TV should last at least 5 years.

That is a JL thing and generally there prices are higher than other retailers.

You would have to argue to it faulty, but wear and tear plays a part the HDMI port could have easily been damaged through use, it is up to you to prove it is not faulty, via engineers report. I've never seen an appliance gven a life expectancy, most only offer warranties a few years.

[grassomaniac]

People saying 4.5 years is good need to look at my 12 year old Sony HD TV, it’s seen a lot of abuse with being moved homes and being in the loft for a few months and it’s still working. I don’t think £1100 for 4.5 years is good at all.

[ThunderSpook]

Oakey said:

Thesprucegoose said:

4.5 years sounds good use to me irrespective of purchase price. They are consumer goods after all.

Really? The replacement we just bought from John Lewis has a five year warranty so they must be comfortable to believe a TV should last at least 5 years.

Maybe that’s where you should have bought from in the first place

[defblade]

grassomaniac said:

People saying 4.5 years is good need to look at my 12 year old Sony HD TV, it’s seen a lot of abuse with being moved homes and being in the loft for a few months and it’s still working. I don’t think £1100 for 4.5 years is good at all.

Funnily enough, our Sony is 12 years old too, and it was last-year's-model-reduced-to-clear when we bought it, at about a third of the OP's price. I'd expect a lot more than 4.5 years for over a grand.

[anonymous-user]

grassomaniac said:

People saying 4.5 years is good need to look at my 12 year old Sony HD TV, it’s seen a lot of abuse with being moved homes and being in the loft for a few months and it’s still working. I don’t think £1100 for 4.5 years is good at all.

Old BMWs used to last 25 years, you are luckily if they last 3 years now, that is progress. How much you pay for something doesn't mean it should last longer, that relationship changed years ago.

[anonymous-user]

Oakey said:

Really? The replacement we just bought from John Lewis has a five year warranty so they must be comfortable to believe a TV should last at least 5 years.

Err, not really. You got a 5 year insurance policy. The price of the tv includes the premium. Some units will fail in that period and some won’t. The premium part of the price covers the cost of replacing or fixing the ones that fail. It’s an equation that matches collections of income against a provision. It’s not an indication of a baseline reliability standard.

[chow pan toon]

Knock it onto the floor and claim on your house insurance.

[Sir Bagalot]

Thesprucegoose said:

That is a JL thing and generally there prices are higher than other retailers.

Really? Their prices are higher?

Care to back that statement up with any examples?