Any O365 experts in the house...?
Discussion
I have a very odd issue that is driving me mad...
I create Word document on my Mac. Save them to OneDrive, or saved locally, the same issue is happening…
I email the document as an attachment, dragged from my desktop (not onedrive) to a colleague (running 365 on W10). The first time they try to open the document they get the below error. The redacted text is my local username. It times out after a few minutes and subsequent openings are fine. Same for other colleagues. Happens with most Word docs and not others. Doesn’t happen to PPTs/Excels.
I am running with the early release (Insider Slow)
I have tried flushing my Outlook cache, reboot, used ONYX to check permissions and emptied caches. I took a clean version of the Word Templates from our corporate drive and it still happens…
Before I reinstall office (and revert to standard production build) or rebuild my machine... any ideas?
I create Word document on my Mac. Save them to OneDrive, or saved locally, the same issue is happening…
I email the document as an attachment, dragged from my desktop (not onedrive) to a colleague (running 365 on W10). The first time they try to open the document they get the below error. The redacted text is my local username. It times out after a few minutes and subsequent openings are fine. Same for other colleagues. Happens with most Word docs and not others. Doesn’t happen to PPTs/Excels.
I am running with the early release (Insider Slow)
I have tried flushing my Outlook cache, reboot, used ONYX to check permissions and emptied caches. I took a clean version of the Word Templates from our corporate drive and it still happens…
Before I reinstall office (and revert to standard production build) or rebuild my machine... any ideas?
So the path is \\users\your.username\filename? That's what is Word is trying to open and will fail if that file doesn't exist.
Can the user get to \\users\your.username? Unless there is a share called users then they won't be able to and that's your issue. Looks like it's trying to share a local path form your own PC. If you are using OneDrive, what is this email attachment malarkey about? Share from OneDrive directly.
Can the user get to \\users\your.username? Unless there is a share called users then they won't be able to and that's your issue. Looks like it's trying to share a local path form your own PC. If you are using OneDrive, what is this email attachment malarkey about? Share from OneDrive directly.
ollyprice87 said:
So the path is \\users\your.username\filename? That's what is Word is trying to open and will fail if that file doesn't exist.
Can the user get to \\users\your.username? Unless there is a share called users then they won't be able to and that's your issue. Looks like it's trying to share a local path form your own PC. If you are using OneDrive, what is this email attachment malarkey about? Share from OneDrive directly.
Should have said, they have the same issue when they try to open in Onedrive when I put it in the shared folder as when opening from email. Can the user get to \\users\your.username? Unless there is a share called users then they won't be able to and that's your issue. Looks like it's trying to share a local path form your own PC. If you are using OneDrive, what is this email attachment malarkey about? Share from OneDrive directly.
What I don't understand is that when the error "times out", the document opens for them.
It wouldn't normally be a show stopper, but some of my docs go to our CEO and it just looks bad.
sjg said:
Template or something embedded that it's trying to get to?
Do File > Info > Inspect Document and it'll tell you if there's something like that going on.
Yeah that's my guess.Do File > Info > Inspect Document and it'll tell you if there's something like that going on.
I've seen this before with certain Word documents but as I'm a chimp with Word I just bounce them to our Help Desk so I don't know what exactly it is.
b
hstewie said:
hstewie said:sjg said:
Template or something embedded that it's trying to get to?
Do File > Info > Inspect Document and it'll tell you if there's something like that going on.
Yeah that's my guess.Do File > Info > Inspect Document and it'll tell you if there's something like that going on.
I've seen this before with certain Word documents but as I'm a chimp with Word I just bounce them to our Help Desk so I don't know what exactly it is.
Gassing Station | Computers, Gadgets & Stuff | Top of Page | What's New | My Stuff