Season Ticket Refund due to Covid-19

[hurstg01]

Has anyone tried to do this yet? I haven't used my ticket for over 2 weeks, and won't be using it for the foreseeable so may as well get it refunded but everywhere I have searched says you need to go back to the place of purchase [ie the train station] to get the refund - as its not an essential journey I thought this could be done online...?

For reference, my journey is Sandhurst > Guildford Annual Gold Card Season Ticket

[Chrisgr31]

I applied for mine on Friday, however the ticket is supplied through Abellio corporate travel as its bought on a Season Ticket Loan so I could do it online.

You need to cash it in as soon as possible as they will not backdate it. I believe you may not have to pay the £10 admin charge. Abellio where still deducting it on our online system.

[hurstg01]

They won’t backdate it!?.... bonkers, stark raving bonkers.

[Chrisgr31]

Well they dont know you havent used it! Of course there can be an issue if your local station isnt staffed.

[anonymous-user]

Mine's Thameslink/Great Northern. Refunded my annual season ticket over a week ago from my smart card, still waiting for it to clear through PayPal.

Edited by anonymous-user on Sunday 29th March 19:51

[Chrisgr31]

Chrisgr31 said:

Well they dont know you havent used it! Of course there can be an issue if your local station isnt staffed.

Incidentally I have just read a comment elsewhere that SWR ticket offices might be shut. I think you need to do the o line form then wait ti hear from them - I am assuming you are on SWR.

[CharlieH89]

hurstg01 said:

They won’t backdate it!?.... bonkers, stark raving bonkers.

I used to work at a train station. There was no way we could see when it was last used so it is from when you apply for the refund unfortunately.

[hurstg01]

I got my refunded requested eventually last week with the refund due to take a few weeks due to high demand; had a nice chat to the guy in the office who hadn't seen a soul for 90 minutes and I was only the 2nd soul he'd seen since his shift started at 6.00am that day..

He did ask when the last time I used the ticket, and he did backdate it to then, so all was good on that score