Rejecting a Q5
Discussion
Hi everyone, just looking for some thoughts on my rejection of an Audi Q5 I bought in December last year.
Within a month we had an issue whereby the pretensioner had to be replaced under warranty.
Just the other week I was driving back along the M4 at midnight and “check system” came up on the dash and the car starved violently wobbling around. A cold hour wait for Audi assistance and the car was taken to an Audi dealership who said they were having to dismantle the engine to work out the problem and now it’s locked down in the garage until further notice. We’ve been given an Audi A5 avant as a hire car.
I’ve sent a rejection letter to VWFS and the dealership, both of which have been acknowledged but my question is this:
How likely am I to “win” this rejection considering I am inside 6 months? I ask because I am in the process of finding a new car (not easy right now for obvious reasons) but have been made a good offer which I would have to put a deposit down on. Clearly I will lose this if Audi deny my claim....
Within a month we had an issue whereby the pretensioner had to be replaced under warranty.
Just the other week I was driving back along the M4 at midnight and “check system” came up on the dash and the car starved violently wobbling around. A cold hour wait for Audi assistance and the car was taken to an Audi dealership who said they were having to dismantle the engine to work out the problem and now it’s locked down in the garage until further notice. We’ve been given an Audi A5 avant as a hire car.
I’ve sent a rejection letter to VWFS and the dealership, both of which have been acknowledged but my question is this:
How likely am I to “win” this rejection considering I am inside 6 months? I ask because I am in the process of finding a new car (not easy right now for obvious reasons) but have been made a good offer which I would have to put a deposit down on. Clearly I will lose this if Audi deny my claim....
I have rejected a car in the past, but you have to follow the required procedures, and also require to get the dealer on side with you in the process
From what I remember, at this point in your contract with the supplier, you have to give them opportunity to put the error right, and it has to be a significant problem, for the rejection to even be considered if their action does not actually put the car right.
From what I remember, at this point in your contract with the supplier, you have to give them opportunity to put the error right, and it has to be a significant problem, for the rejection to even be considered if their action does not actually put the car right.
Malo said:
I have rejected a car in the past, but you have to follow the required procedures, and also require to get the dealer on side with you in the process
From what I remember, at this point in your contract with the supplier, you have to give them opportunity to put the error right, and it has to be a significant problem, for the rejection to even be considered if their action does not actually put the car right.
Thanks. This all makes sense and indeed I did give them the chance to put the error right the first time, now something else is happening and I have no faith in the car. I’ve never had a car break down on me, let alone twice in 6 months of new ownership. I’m not 18. From what I remember, at this point in your contract with the supplier, you have to give them opportunity to put the error right, and it has to be a significant problem, for the rejection to even be considered if their action does not actually put the car right.
A car failing twice within 6 months. Where do you draw the line? It’s a family car and frankly, the disruption of getting it repaired etc (now being without the car quite possibly for months) is not the “dream” I bought into. Damn it
Mexman said:
Can the dealer prove that the fault was not present at POS?
I would say yes, they can, therefore they have the right to a fix.
Also rejection isn't free, a deduction can and will be made for mileage, usage enjoyed so far.
Okay, so a car can continue to fail and the buyer has no means to reject successfully. Surely it’s not fit for purposeI would say yes, they can, therefore they have the right to a fix.
Also rejection isn't free, a deduction can and will be made for mileage, usage enjoyed so far.
goatherder2001 said:
Thanks. This all makes sense and indeed I did give them the chance to put the error right the first time, now something else is happening and I have no faith in the car. I’ve never had a car break down on me, let alone twice in 6 months of new ownership. I’m not 18.
A car failing twice within 6 months. Where do you draw the line? It’s a family car and frankly, the disruption of getting it repaired etc (now being without the car quite possibly for months) is not the “dream” I bought into. Damn it
It’s not failed twice. You have had one major issue. A failed seatbelt pretensioner I would say is just a warranty item. It’s unfortunate that your car is stuck in the lockdown but this is not the dealers fault. You need to allow them to fix the car before you can try to reject. And really you need the car to be repeatedly failing with the same issue or it have various serious issues that it’s clearly a Friday afternoon car. Your car currently falls into neither.A car failing twice within 6 months. Where do you draw the line? It’s a family car and frankly, the disruption of getting it repaired etc (now being without the car quite possibly for months) is not the “dream” I bought into. Damn it
goatherder2001 said:
Okay, so a car can continue to fail and the buyer has no means to reject successfully. Surely it’s not fit for purpose
Continue to fail??It's gone wrong once.
A pre tensioner being replaced under warranty is hardly a failure, presumably a manufacturing defect or recall item.
It's being repaired and you are in a loaner for now, grow a pair FFS.
SteBrown91 said:
goatherder2001 said:
Thanks. This all makes sense and indeed I did give them the chance to put the error right the first time, now something else is happening and I have no faith in the car. I’ve never had a car break down on me, let alone twice in 6 months of new ownership. I’m not 18.
A car failing twice within 6 months. Where do you draw the line? It’s a family car and frankly, the disruption of getting it repaired etc (now being without the car quite possibly for months) is not the “dream” I bought into. Damn it
It’s not failed twice. You have had one major issue. A failed seatbelt pretensioner I would say is just a warranty item. It’s unfortunate that your car is stuck in the lockdown but this is not the dealers fault. You need to allow them to fix the car before you can try to reject. And really you need the car to be repeatedly failing with the same issue or it have various serious issues that it’s clearly a Friday afternoon car. Your car currently falls into neither.A car failing twice within 6 months. Where do you draw the line? It’s a family car and frankly, the disruption of getting it repaired etc (now being without the car quite possibly for months) is not the “dream” I bought into. Damn it
Mexman said:
goatherder2001 said:
Okay, so a car can continue to fail and the buyer has no means to reject successfully. Surely it’s not fit for purpose
Continue to fail??It's gone wrong once.
A pre tensioner being replaced under warranty is hardly a failure, presumably a manufacturing defect or recall item.
It's being repaired and you are in a loaner for now, grow a pair FFS.
Wacky Racer said:
Whilst it is annoying, The OP has a decent car to drive around in and should make allowances for the current CV 19 situation, which is hardly the garages/Audis fault.
Agreed, that’s annoying but not their fault. I just figured that the same problem twice within 6 months is rejection worthy. Doesn’t mean I’m necessarily leaving Audi but equally don’t fancy sitting on the side of the M4 with my young kids again!!goatherder2001 said:
Agreed, that’s annoying but not their fault. I just figured that the same problem twice within 6 months is rejection worthy. Doesn’t mean I’m necessarily leaving Audi but equally don’t fancy sitting on the side of the M4 with my young kids again!!
To be fair, your initial post didn't make it clear that the it was same, identical fault. Has it been confirmed by audi that the belt tensioner had failed for a 2nd time? Again, your op is not at all clear!
2 faults in 6 months isn't rejection worthy imho... That's more for constant faults that they cannot fix given multiple attempts. Eg if it had spent 5 of the first 6 months of its life off the road etc.
DuraAce said:
goatherder2001 said:
Agreed, that’s annoying but not their fault. I just figured that the same problem twice within 6 months is rejection worthy. Doesn’t mean I’m necessarily leaving Audi but equally don’t fancy sitting on the side of the M4 with my young kids again!!
To be fair, your initial post didn't make it clear that the it was same, identical fault. Has it been confirmed by audi that the belt tensioner had failed for a 2nd time? Again, your op is not at all clear!
2 faults in 6 months isn't rejection worthy imho... That's more for constant faults that they cannot fix given multiple attempts. Eg if it had spent 5 of the first 6 months of its life off the road etc.
Hang on...
Now we are getting a different throw on things.
What failed the 1st time?
What has failed this time or do we not know 100pc yet?
Is it the same fault or a completely unrelated fault?
If it's the same fault, you may have rejection grounds, an unrelated secondary fault, less so.
Whichever way, rejection will not be free, and it will cost you for usage so far.
Now we are getting a different throw on things.
What failed the 1st time?
What has failed this time or do we not know 100pc yet?
Is it the same fault or a completely unrelated fault?
If it's the same fault, you may have rejection grounds, an unrelated secondary fault, less so.
Whichever way, rejection will not be free, and it will cost you for usage so far.
Mexman said:
Hang on...
Now we are getting a different throw on things.
What failed the 1st time?
What has failed this time or do we not know 100pc yet?
Is it the same fault or a completely unrelated fault?
If it's the same fault, you may have rejection grounds, an unrelated secondary fault, less so.
Whichever way, rejection will not be free, and it will cost you for usage so far.
First time it was the drive belt tensioner. Ambiguous on second one. The recovery “mechanic” said it was the belt tensioner (it sounded like it and was wobbling around) but the Audi garage said it had failed but were stripping down the engine to investigate and then shut down (it had been with them for 5 days to that point). Now we are getting a different throw on things.
What failed the 1st time?
What has failed this time or do we not know 100pc yet?
Is it the same fault or a completely unrelated fault?
If it's the same fault, you may have rejection grounds, an unrelated secondary fault, less so.
Whichever way, rejection will not be free, and it will cost you for usage so far.
I guess I won’t know until it’s confirmed when this whole mess is over
Mexman said:
If it is the same fault, then Yes, you should be able to reject.
If it is a totally unrelated fault, then No, you will probably not be able to reject.
Trouble is, you will not know the outcome for weeks or months yet.
Nothing you can do at moment I'm afraid apart from wait.
Okay, thanks for the response. If it is a totally unrelated fault, then No, you will probably not be able to reject.
Trouble is, you will not know the outcome for weeks or months yet.
Nothing you can do at moment I'm afraid apart from wait.
Mexman said:
If it is the same fault, then Yes, you should be able to reject.
If it is a totally unrelated fault, then No, you will probably not be able to reject.
Trouble is, you will not know the outcome for weeks or months yet.
Nothing you can do at moment I'm afraid apart from wait.
This. If it is a totally unrelated fault, then No, you will probably not be able to reject.
Trouble is, you will not know the outcome for weeks or months yet.
Nothing you can do at moment I'm afraid apart from wait.
At this stage, you've got a car that's being investigated for a second fault - nothing more.
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