Mobile Phone Contract
Discussion
I have 2 sim only contracts with the same provider, one is for my phone the other for Mrs BC.
Both contracts ended early March so I called the provider and agreed new deals for both numbers. A couple of weeks later I noticed that Mrs BC’s rate had changed but I was getting texts saying that my contract was ending and I should arrange a new one. Apparently the agent I’d spoken with had only changed one contract. I contacted the provider on a web chat and was told that the matter had now been rectified and backdated.
Today my bill arrived and it seemed that even the second time the contract had not been arranged as agreed and I’d been put onto an expensive monthly rate. I spent over an hour on a web chat with them but they said they couldn’t back date the deal. I asked for PAC codes to change provider but they wanted payment for Mrs BC’s number as her contract had been renewed. So they’re holding me to the deal agreed in March but they’re not willing to keep to their side of the contract.
I threatened to cancel the direct debit and may do just that but they just trotted out that that would involve debt collectors and a blemish on my credit rating which I really don’t want.
Any ideas/thoughts?
Both contracts ended early March so I called the provider and agreed new deals for both numbers. A couple of weeks later I noticed that Mrs BC’s rate had changed but I was getting texts saying that my contract was ending and I should arrange a new one. Apparently the agent I’d spoken with had only changed one contract. I contacted the provider on a web chat and was told that the matter had now been rectified and backdated.
Today my bill arrived and it seemed that even the second time the contract had not been arranged as agreed and I’d been put onto an expensive monthly rate. I spent over an hour on a web chat with them but they said they couldn’t back date the deal. I asked for PAC codes to change provider but they wanted payment for Mrs BC’s number as her contract had been renewed. So they’re holding me to the deal agreed in March but they’re not willing to keep to their side of the contract.
I threatened to cancel the direct debit and may do just that but they just trotted out that that would involve debt collectors and a blemish on my credit rating which I really don’t want.
Any ideas/thoughts?
bad company said:
I have 2 sim only contracts with the same provider, one is for my phone the other for Mrs BC.
Both contracts ended early March so I called the provider and agreed new deals for both numbers. A couple of weeks later I noticed that Mrs BC’s rate had changed but I was getting texts saying that my contract was ending and I should arrange a new one. Apparently the agent I’d spoken with had only changed one contract. I contacted the provider on a web chat and was told that the matter had now been rectified and backdated.
Today my bill arrived and it seemed that even the second time the contract had not been arranged as agreed and I’d been put onto an expensive monthly rate. I spent over an hour on a web chat with them but they said they couldn’t back date the deal. I asked for PAC codes to change provider but they wanted payment for Mrs BC’s number as her contract had been renewed. So they’re holding me to the deal agreed in March but they’re not willing to keep to their side of the contract.
I threatened to cancel the direct debit and may do just that but they just trotted out that that would involve debt collectors and a blemish on my credit rating which I really don’t want.
Any ideas/thoughts?
Can't they put you on the new contract from today / next billing date?Both contracts ended early March so I called the provider and agreed new deals for both numbers. A couple of weeks later I noticed that Mrs BC’s rate had changed but I was getting texts saying that my contract was ending and I should arrange a new one. Apparently the agent I’d spoken with had only changed one contract. I contacted the provider on a web chat and was told that the matter had now been rectified and backdated.
Today my bill arrived and it seemed that even the second time the contract had not been arranged as agreed and I’d been put onto an expensive monthly rate. I spent over an hour on a web chat with them but they said they couldn’t back date the deal. I asked for PAC codes to change provider but they wanted payment for Mrs BC’s number as her contract had been renewed. So they’re holding me to the deal agreed in March but they’re not willing to keep to their side of the contract.
I threatened to cancel the direct debit and may do just that but they just trotted out that that would involve debt collectors and a blemish on my credit rating which I really don’t want.
Any ideas/thoughts?
Tony1963 said:
Was this with Vodafone?
I left them 11 years ago because of their underhanded ways.
We are all on the alert for spam emails etc, but right in your face is Vodafone, the worst customer experience of my life. Closely followed by BT.
The experiences of others may vary.
I don’t want to ‘name & shame’ or the thread will likely be pulled. I’m not convinced any of the bar stewards are better than any others to be honest. They f****d up and I expect them to sort it out.I left them 11 years ago because of their underhanded ways.
We are all on the alert for spam emails etc, but right in your face is Vodafone, the worst customer experience of my life. Closely followed by BT.
The experiences of others may vary.
bad company said:
I don’t want to ‘name & shame’ or the thread will likely be pulled. I’m not convinced any of the bar stewards are better than any others to be honest. They f****d up and I expect them to sort it out.
Ok, fair enough.My experience was that they held all the cards and what was said before counted for nothing.
Since then, I've successfully moved more than 20 friends away from them.
My current provider have been excellent for ten years. They've been rEElly good.
Yeah it could be any company to be fair.
I always had everything on EE but as normal being a new customer you get better deals.
Now we have 2 Sky mobile contracts, 2 EE and 2 O2.
Sky at least let you carry over data so you can build up a pot and share it. So we have 10gb for £10 and 2gb for £6 but can transfer data as my son never uses 10gb.
I always had everything on EE but as normal being a new customer you get better deals.
Now we have 2 Sky mobile contracts, 2 EE and 2 O2.
Sky at least let you carry over data so you can build up a pot and share it. So we have 10gb for £10 and 2gb for £6 but can transfer data as my son never uses 10gb.
bad company said:
Tony1963 said:
Was this with Vodafone?
I left them 11 years ago because of their underhanded ways.
We are all on the alert for spam emails etc, but right in your face is Vodafone, the worst customer experience of my life. Closely followed by BT.
The experiences of others may vary.
I don’t want to ‘name & shame’ or the thread will likely be pulled. I’m not convinced any of the bar stewards are better than any others to be honest. They f****d up and I expect them to sort it out.I left them 11 years ago because of their underhanded ways.
We are all on the alert for spam emails etc, but right in your face is Vodafone, the worst customer experience of my life. Closely followed by BT.
The experiences of others may vary.
monthly Sims (or contracts you can walk away from) and outright purchase phones only though.BTW I told O2 that if they didn't have the recording of the [alleged] discussion in which I agreed to their services then they effectively had no proof of me agreeing to any contract whatsover and no legal basis to charge or recover anything. After some hilarious squirming by the customer service slug while I stubbornly repeated my position it eventually induced a more amenable discourse.
Vodascum charged me double what it said on my contract , refused to refund. I highlighted the contract sent it back and they told me it was tough and if I wanted a refund I would have to go to court , but they admitted I would win. Also told me they’ would make it as inconvenient as possible if I did go to court and they had a whole department dedication to doing this.
15 years ago and would never ever go back
15 years ago and would never ever go back
Tony1963 said:
Ok, fair enough.
My experience was that they held all the cards and what was said before counted for nothing.
Since then, I've successfully moved more than 20 friends away from them.
My current provider have been excellent for ten years. They've been rEElly good.
I am with Vodafone and their customer service can be rubbish, however complaining to Chief Execs office and a suitable compensation package is usually agreed.My experience was that they held all the cards and what was said before counted for nothing.
Since then, I've successfully moved more than 20 friends away from them.
My current provider have been excellent for ten years. They've been rEElly good.
gottans said:
Chrisgr31 said:
I am with Vodafone and their customer service can be rubbish, however complaining to Chief Execs office and a suitable compensation package is usually agreed.
Do you have an email for the top 'rotten' banana?bad company said:
SydneyBridge said:
Ask for a recording of the original phone call, make sure what was agreed and if correct, kick some ass
Will they have a recording? That’d be great.The Mad Monk said:
In the past I have used Orange, Vodafone and 02 (who own GiffGaff) and my daughter has a contract with Sky... Whenever a contract is involved I have had to waste considerable amounts of time because some months they felt like robbing me. I switched to GiffGaff 6 years ago and I have never had any issues and no reason to contact anyone - I simply buy a phone outright and pay GiffGaff £12 a month.
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