Apple Macbook pro problems

[sam.rog]

Hi all
I have a 2018 macbook pro that I’m having an issue with.
When using the laptop the screen turned black and the touch-bar became unresponsive. I have tried switching it off and resetting it.
When I press the power button the backlight works and the caps lock light tyrns green but nothing is displayed on the screen. I only get a black screen. The touch-bar now only displays the esc key.

Apple want me to post it back for repair and a turnaround of over 2 weeks. Anyone have any ideas? Or likely cost for the pos.

[AJB88]

Bet advise surely is to do what Apple have said. They might take a look at it and replace the issue FOC.

[mikef]

Try this

When the power is on and touchbar is lit, shine a torch on the screen and you should just about see that the password entry field is faintly displayed. Enter password as normal and your MBP should come to life

If that fails, do a PRAM reset (Google is your friend) and then try the above

Mine has done this a couple of times and the fix procedure above comes from our corporate desktop support team

[sam.rog]

AJB88 said:

Bet advise surely is to do what Apple have said. They might take a look at it and replace the issue FOC.

I have been on the phone with apple support and started the return procedure but turnaround is 2+ weeks and need the laptop working asap.

[sam.rog]

mikef said:

Try this

When the power is on and touchbar is lit, shine a torch on the screen and you should just about see that the password entry field is faintly displayed. Enter password as normal and your MBP should come to life

If that fails, do a PRAM reset (Google is your friend) and then try the above

Mine has done this a couple of times and the fix procedure above comes from our corporate desktop support team

Tried these fixes but nothing worked. I have shon a torch but can’t see anything. All I can see is two lighter areas at the bottom corners of the screen. I suspect this is where the backlight is located.

[mikef]

Maybe try a couple more times, hard powering off and on? I’ve learnt how to apply the fix, the first time it wasn’t obvious

My theory (unproven) is that this is a fault with the MacBook’s ambient light detection, as the one time I actually saw it fail was during a rapid change in lighting

[colin79666]

Bought in 2018 or definitely the 2018 model? Does it sound like this?
https://support.apple.com/en-gb/13-inch-macbook-pr...

[fourstardan]

colin79666 said:

Bought in 2018 or definitely the 2018 model? Does it sound like this?
https://support.apple.com/en-gb/13-inch-macbook-pr...

This....

I was reading about this yesterday.

That and the fact my keys get stuck (no jokes please) are not great for apple!...

Least they admit/resolve and don't kick it into the long tall grass.