Insurance cancelled
Author
Discussion

Boobonman

Original Poster:

5,700 posts

221 months

Thursday 21st May 2020
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So my brother got notice of renewal for his car which he agreed to, car was off the road but he thought best to continue policy anyway. Without him realising the broker switched his policy to another insurer who sent a solitary email asking for a digital signature for the credit agreement or something. He missed it and they subsequently cancelled his policy. He’s now marked as having insurance declined and this is going to hammer his premiums. Should he just suck it up or is there any mileage in challenging it?

So

28,176 posts

251 months

Thursday 21st May 2020
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Boobonman said:
So my brother got notice of renewal for his car which he agreed to, car was off the road but he thought best to continue policy anyway. Without him realising the broker switched his policy to another insurer who sent a solitary email asking for a digital signature for the credit agreement or something. He missed it and they subsequently cancelled his policy. He’s now marked as having insurance declined and this is going to hammer his premiums. Should he just suck it up or is there any mileage in challenging it?
If it can be demonstrated that it really was only one email, then yes. Having insurance declined isn't helpful.

Are you sure, however, that they didn't also write to him and /or call him?

Chris32345

2,141 posts

91 months

Thursday 21st May 2020
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So said:
If it can be demonstrated that it really was only one email, then yes. Having insurance declined isn't helpful.

Are you sure, however, that they didn't also write to him and /or call him?
Insurance companies can be that stupid


I hate one write me a letter asking me to call them to confirm my address
I'm sure you. An see the issue with that if my address was Indeed wrong


Apparently had somebody with the same name come up when they checked the electoral register 8 miles away

Drumroll

4,517 posts

149 months

Thursday 21st May 2020
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If he didn't pay them any money, how can they cancel a policy?

Sheepshanks

40,992 posts

148 months

Thursday 21st May 2020
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Get the broker to sort it out - otherwise what's the point of brokers?

BertBert

21,260 posts

240 months

Thursday 21st May 2020
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I don't think that counts as declined from previous discussions on here on similar matters.
Bert