Problem with Tudor Pelagos
Discussion
I bought my Pelagos in 2014, I wear it as my everyday watch, and I have been very happy with it.
Just this week, though, it developed a problem.
Every Pelagos had a rotating bezel. Mine now seems to have a rotating face too....
Has anyone else had this problem?
Is this something that any Jeweller or watch repair outfit can fix, or do I need to take it to a Tudor dealer? I do not want to compromise the waterproofing.
Thanks!
Just this week, though, it developed a problem.
Every Pelagos had a rotating bezel. Mine now seems to have a rotating face too....
Has anyone else had this problem?
Is this something that any Jeweller or watch repair outfit can fix, or do I need to take it to a Tudor dealer? I do not want to compromise the waterproofing.
Thanks!
I have a newer Pelagos & I’ve done lot of research since impulse buying it. Never seen this reported. The consensus is that they’re a bomb proof watch.
Mine needed a service last year as began losing time.
It was sent back to the Rolex Service Centre & have a bit of hassle (they sent me back a totally different Tudor), all is good.
Despite my experience with RSC, I’d defo get yours sent back via your AD.
Good luck.
Mine needed a service last year as began losing time.
It was sent back to the Rolex Service Centre & have a bit of hassle (they sent me back a totally different Tudor), all is good.
Despite my experience with RSC, I’d defo get yours sent back via your AD.
Good luck.
I didn't even know that dials have feet. I'm certainly not aware of any big impacts, or even moderate ones. The watch is titanium, it lives on my wrist which is mere flesh and blood.
The watch was bought in England but I am now living in Portugal. I guess I'll take it to the nearest Tudor dealer, who is around 50 miles away.
The watch was bought in England but I am now living in Portugal. I guess I'll take it to the nearest Tudor dealer, who is around 50 miles away.
As already said, a heavy impact has shorn the dial feet right off so the dial freely rotates unfixed from the movement, around the centre post for the hands. It could just be the photo angle, but another tell-tale sign is the date window’s slightly uneven spacing, suggesting it’s off centre.
Perhaps you don’t recall the impact, but then yours does look every bit a watch worn daily as a tool for six years (as it should be), and watches are capable of heavy knocks on wrist but keeping on ticking.
Two options to fix.
Send off to Rolex/Tudor or one of their accredited Independents. OEM dial replacement & full service at the same time. For me, the ‘correct’ way to fix and best part of £400 probably (I’m not current on service costs) but fully-functioning & pressure-tested with 2-year warranty & good for another 7-10 years (YMMV) barring mishap.
Or, send to an independent watch repairer. They will struggle to get a new dial without a Rolex/Tudor parts account. If they’re good, they’ll solder on new dial feet (which is fine), but many won’t because it’s a faff and risks scorch damage to the dial front if cack-handed. If they’re bad, they’ll use little ‘dial dots’ - like double-sided tape - to reattach, crudely effective but cheap & inelegant. The ugly is an idiot who glues the dial down.
Either way, the watch should be properly serviced (dissembled, parts checked & replaced, cleaned, oiled & regulated) at the same time. Yours is the older, modified ETA movement version, so unlike the newer in-house Tudor movements any competent watch repairer can look at it. A quality independent can do the job well, no doubt, but I’d be wanting to ensure new parts e.g. gaskets fitted as a minimum.
You may find a cheap repairer who does only the dial fix without accompanying service, but some will not.
A watch used 24/7 for 6 years wouldn’t hurt to have a service anyway, but one that has sustained a heavy-enough knock to shear dial feet may have more damage besides, possibly even bits of free metal that could lodge in the movement. Many reputable repairers refuse ‘part fixes’ without full service because they suspect a watch will otherwise land back at their door within months due to something unrelated to the fix and a disgruntled customer blaming them for something that’s likely not their fault, and a full service allows them to properly sign-out the watch from their care with confidence.
In terms of water resistance, any old repairer can do a 10 bar pressure test after the work. But for peace of mind you’ll be wanting new crown, HEV & case gaskets and a 500m+ (yes, you won’t be going that deep, and few are saturation Divers that need an HEV, but still) pressure test from Rolex/Tudor.
Perhaps you don’t recall the impact, but then yours does look every bit a watch worn daily as a tool for six years (as it should be), and watches are capable of heavy knocks on wrist but keeping on ticking.
Two options to fix.
Send off to Rolex/Tudor or one of their accredited Independents. OEM dial replacement & full service at the same time. For me, the ‘correct’ way to fix and best part of £400 probably (I’m not current on service costs) but fully-functioning & pressure-tested with 2-year warranty & good for another 7-10 years (YMMV) barring mishap.
Or, send to an independent watch repairer. They will struggle to get a new dial without a Rolex/Tudor parts account. If they’re good, they’ll solder on new dial feet (which is fine), but many won’t because it’s a faff and risks scorch damage to the dial front if cack-handed. If they’re bad, they’ll use little ‘dial dots’ - like double-sided tape - to reattach, crudely effective but cheap & inelegant. The ugly is an idiot who glues the dial down.
Either way, the watch should be properly serviced (dissembled, parts checked & replaced, cleaned, oiled & regulated) at the same time. Yours is the older, modified ETA movement version, so unlike the newer in-house Tudor movements any competent watch repairer can look at it. A quality independent can do the job well, no doubt, but I’d be wanting to ensure new parts e.g. gaskets fitted as a minimum.
You may find a cheap repairer who does only the dial fix without accompanying service, but some will not.
A watch used 24/7 for 6 years wouldn’t hurt to have a service anyway, but one that has sustained a heavy-enough knock to shear dial feet may have more damage besides, possibly even bits of free metal that could lodge in the movement. Many reputable repairers refuse ‘part fixes’ without full service because they suspect a watch will otherwise land back at their door within months due to something unrelated to the fix and a disgruntled customer blaming them for something that’s likely not their fault, and a full service allows them to properly sign-out the watch from their care with confidence.
In terms of water resistance, any old repairer can do a 10 bar pressure test after the work. But for peace of mind you’ll be wanting new crown, HEV & case gaskets and a 500m+ (yes, you won’t be going that deep, and few are saturation Divers that need an HEV, but still) pressure test from Rolex/Tudor.
My 2014 Pelagos just developed the same rotating dial issue. No recent shock comes to mind other than I just took it camping and it got down to just above freezing at night. The day after I looked down and the dial had rotated about a quarter turn.
What was your repair experience like? Mind sharing how much it ended up costing? Any advice?
What was your repair experience like? Mind sharing how much it ended up costing? Any advice?
Hi
Sorry for the delay in replying. I took the Pelagos to the Rolex/Tudor main dealer here in Portugal and had it repaired at a cost of some 650 euros. When collected it seemed as good as new.
Since then, however, some of the luminous markings from the bezel have fallen off/gone missing. Has anyone else had this issue? Am I just unlucky?
Sorry for the delay in replying. I took the Pelagos to the Rolex/Tudor main dealer here in Portugal and had it repaired at a cost of some 650 euros. When collected it seemed as good as new.
Since then, however, some of the luminous markings from the bezel have fallen off/gone missing. Has anyone else had this issue? Am I just unlucky?
That's crazy! Quite how painted lume just falls out like that so cleanly too by the looks of it is strange. I wonder if a certain batch got manufactured by an outsource supplier?
I had the OG Pelagos for a couple years without a single issue but that was when it first came out so I wonder if Tudor do indeed outsource some production as I cannot imagine their in-house factory letting such a thing slip past QC although having said that the issues with the BB58 may say otherwise... My mate's 58 lost its lume pip at 12 on the bezel and the winding mech started to grind too. Took 6 weeks to be rectified.
I had the OG Pelagos for a couple years without a single issue but that was when it first came out so I wonder if Tudor do indeed outsource some production as I cannot imagine their in-house factory letting such a thing slip past QC although having said that the issues with the BB58 may say otherwise... My mate's 58 lost its lume pip at 12 on the bezel and the winding mech started to grind too. Took 6 weeks to be rectified.
Edited by robbiekhan on Thursday 24th June 22:22
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