What to do about this?
Discussion
Clearly the OPC need to be advised of this, and records checked to see who is responsible. As their employee has screwed up, get them to make a gesture of good will by fitting an alloy linkage free of charge. They also need to reimburse the cost of the work at the peugeot garage and any recovery fee.
DAZ
>> Edited by dazren on Monday 20th June 15:42
DAZ
>> Edited by dazren on Monday 20th June 15:42
why does it have to be this way.. the amounts we pay, WHY cant they just go the mile.. not even the extra mile, just the 
first mile! Did you pay the Dealer for the times they looked at it? If so, I would have thought you have a good case for a refund of their labour charge.
You need to decide exactly how you want them to compensate you, then stick firmly to it, I think you would be best served by putting everything in writing from the outset.
Would you trust them to carry out further work.
You need to decide exactly how you want them to compensate you, then stick firmly to it, I think you would be best served by putting everything in writing from the outset.
Would you trust them to carry out further work.
Wedge,
they were done as warranty items, I was complaining of awkward changes within a week of owning the car. But them having the car always causes me inconvenience.
Then last year needed a new clutch and flywheel.
It has been discussed many times with my dealer. Sent them letters, faxes etc.
Im draughting a letter now.
they were done as warranty items, I was complaining of awkward changes within a week of owning the car. But them having the car always causes me inconvenience.
Then last year needed a new clutch and flywheel.
It has been discussed many times with my dealer. Sent them letters, faxes etc.
Im draughting a letter now.
This kind of thing really winds me up.(see my previous posts)
I've had issues with main dealers also- refusing to take responsibility later. They charge the earth also.
In 2002 I got a quote for an hourly rate from a main dealer and it was around the £65-70 mark. Since then it is nearer £90-100 (if you're nearer London).
Us engineers and those involved with engine design work to make longer service intervals and make routeen servicing less complicated. Hydraulic lash adjusters mean there is no need to adjust anymore,
No need to set ignition timing or idle speed or even idle mixture. No need to set individual throttle butterflies and synchronise to mechanical fueling racks as on old 1970s 911s' and yet servicing costs have gone up. I realise that major operations are harder due to tighter packaging.
Dealer mechanics who service NEW cars are more "plug-n-play" merchants than old world problem solvers. The cars that go to dealers are close to new anyway. So why have dealers rates sky rocketed while engineers salaries still stay low?
Because they can......
I've had issues with main dealers also- refusing to take responsibility later. They charge the earth also.
In 2002 I got a quote for an hourly rate from a main dealer and it was around the £65-70 mark. Since then it is nearer £90-100 (if you're nearer London).
Us engineers and those involved with engine design work to make longer service intervals and make routeen servicing less complicated. Hydraulic lash adjusters mean there is no need to adjust anymore,
No need to set ignition timing or idle speed or even idle mixture. No need to set individual throttle butterflies and synchronise to mechanical fueling racks as on old 1970s 911s' and yet servicing costs have gone up. I realise that major operations are harder due to tighter packaging.
Dealer mechanics who service NEW cars are more "plug-n-play" merchants than old world problem solvers. The cars that go to dealers are close to new anyway. So why have dealers rates sky rocketed while engineers salaries still stay low?
Because they can......
Dealers make me laugh sometimes.
I listened to a BMW Service lady on the phone tell me today that the car I'd dropped off for having faulty heating was not in fact faulty - it is in fact a BMW policy not to allow hot air through the dash vents for safety.......
I politely told her that my two other 5 series BMWs seemed to manage it OK and persuaded her to let me speak to the actual mechanic who knew what the hell he was talking about.......
I listened to a BMW Service lady on the phone tell me today that the car I'd dropped off for having faulty heating was not in fact faulty - it is in fact a BMW policy not to allow hot air through the dash vents for safety.......
I politely told her that my two other 5 series BMWs seemed to manage it OK and persuaded her to let me speak to the actual mechanic who knew what the hell he was talking about.......
This is bloody disgraceful, but unfortunately not all that surprising. Why is it that so many "prestige" manufacturers seem to think it's OK to give absolutely CRAP aftersales service 
I'd be inclined to Bill them for the costs incurred at the Peugeot dealer, the cost of recovery to the Peugeot dealer, and some compensation for the serious inconvenience, both on the day, AND the three previous wasted visits. It should be worth a free service at the very least.
I'd be inclined to Bill them for the costs incurred at the Peugeot dealer, the cost of recovery to the Peugeot dealer, and some compensation for the serious inconvenience, both on the day, AND the three previous wasted visits. It should be worth a free service at the very least.
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