DPD Deliveries!
Discussion
Couldn't see a thread on this, guessing they are hoping now people treat shopping online as the norm the investment will be worthwhile
https://www.business-live.co.uk/professional-servi...
https://www.business-live.co.uk/professional-servi...
My exhibition company has died since March and won’t be back until next year.
I’ve utilised our vans and started a logistics company and we’ve got work which is great.
Good luck to DPD but I can tell you multi-drop is a long thankless day and not many people can handle it day after day. DPD are as good as they are because their infrastructure is without doubt the best, others seem to almost ‘wing it’ on a daily basis.
I can also tell you from personal experience the abuse delivery drivers get (which I’m sure is sometimes justified) is unbelievable, some of the general public are a single step up the evolutionary ladder.
Hopefully my venture (which some PH’s have already used and thanks to those!) will keep 9 people employed whilst we wait for our main business to come back.
I’ve utilised our vans and started a logistics company and we’ve got work which is great.
Good luck to DPD but I can tell you multi-drop is a long thankless day and not many people can handle it day after day. DPD are as good as they are because their infrastructure is without doubt the best, others seem to almost ‘wing it’ on a daily basis.
I can also tell you from personal experience the abuse delivery drivers get (which I’m sure is sometimes justified) is unbelievable, some of the general public are a single step up the evolutionary ladder.
Hopefully my venture (which some PH’s have already used and thanks to those!) will keep 9 people employed whilst we wait for our main business to come back.
Edited by HoHoHo on Sunday 5th July 09:02
b
hstewie said:
hstewie said: Clearly excellent news for DPD but it does make you realise all those new deliveries are presumably in many cases a substitute for a visit to a bricks and mortar shop that someone would be making.
Presumably, those brick and mortar shops could also adapt their businesses to the rise in demand for delivered goods?Struggling to think of an example of a business that would lose out to deliveries but also be unable to offer deliveries themselves.
amusingduck said:
Presumably, those brick and mortar shops could also adapt their businesses to the rise in demand for delivered goods?
Struggling to think of an example of a business that would lose out to deliveries but also be unable to offer deliveries themselves.
I'm sure they could I'm just not sure how it scales?Struggling to think of an example of a business that would lose out to deliveries but also be unable to offer deliveries themselves.
Once you remove the "personal touch" that you get from a visit to a local shop and buy what they sell online you start not to need the visit then you don't need the expensive to run shop on the local high street then you're into how many specialist retailers working from warehouses can each sector support?
Time will tell but I'm glad I don't own a shop right now.
I don’t really find Hermes that bad, I’ve always had great service from them and I have put several parcels through parcel shop with no issues. That said if something goes wrong it’s difficult to get it sorted and it really does depend on having a good final mile driver.
Amazon have tipped there hat into this arena and will be delivering anyone’s parcels now not just there own, so I can see some consolidation taking place within the industry.
Amazon have tipped there hat into this arena and will be delivering anyone’s parcels now not just there own, so I can see some consolidation taking place within the industry.
phil-sti said:
I don’t really find Hermes that bad, I’ve always had great service from them and I have put several parcels through parcel shop with no issues. That said if something goes wrong it’s difficult to get it sorted and it really does depend on having a good final mile driver.
Amazon have tipped there hat into this arena and will be delivering anyone’s parcels now not just there own, so I can see some consolidation taking place within the industry.
Our Hermes chap looks and behaves a bit like he is feeding a heroin addiction. Scruffy, lank, greasy hair, looks a bit sweaty and out of it usually. He shows up if and when he feels like it.Amazon have tipped there hat into this arena and will be delivering anyone’s parcels now not just there own, so I can see some consolidation taking place within the industry.
We've had a lot of Hermes deliveries for all sorts of different suppliers and they've been very good (2 different drivers we seem to have had) - courteous, efficient, arrives when expected - given that I'm completely WFH and never looking for anything urgent, as long as I get it within a day or two of when the supplier has said I will, I can't complain in the current climate.
The issue will be what people do when things "return to normal" - I would happily continue with deliveries, but without the option of a specific evening or weekend slot it's not going to work. Ideally, some sort of Amazon locker set up on a much larger scale/local collection point would be ideal for me, but that means a fixed cost and staffing in the case of a collection point.
Although I like the Amazon locker concept, what frustrates me is that often you pay extra for it, and many things you can't get delivered there - regardless of whether they fit or not - same applies for option to collect from the local Royal Mail depot which works fine for me as I am close to me.
The issue will be what people do when things "return to normal" - I would happily continue with deliveries, but without the option of a specific evening or weekend slot it's not going to work. Ideally, some sort of Amazon locker set up on a much larger scale/local collection point would be ideal for me, but that means a fixed cost and staffing in the case of a collection point.
Although I like the Amazon locker concept, what frustrates me is that often you pay extra for it, and many things you can't get delivered there - regardless of whether they fit or not - same applies for option to collect from the local Royal Mail depot which works fine for me as I am close to me.
s2kjock said:
We've had a lot of Hermes deliveries for all sorts of different suppliers and they've been very good (2 different drivers we seem to have had) - courteous, efficient, arrives when expected - given that I'm completely WFH and never looking for anything urgent, as long as I get it within a day or two of when the supplier has said I will, I can't complain in the current climate.
The issue will be what people do when things "return to normal" - I would happily continue with deliveries, but without the option of a specific evening or weekend slot it's not going to work. Ideally, some sort of Amazon locker set up on a much larger scale/local collection point would be ideal for me, but that means a fixed cost and staffing in the case of a collection point.
Although I like the Amazon locker concept, what frustrates me is that often you pay extra for it, and many things you can't get delivered there - regardless of whether they fit or not - same applies for option to collect from the local Royal Mail depot which works fine for me as I am close to me.
Do you?The issue will be what people do when things "return to normal" - I would happily continue with deliveries, but without the option of a specific evening or weekend slot it's not going to work. Ideally, some sort of Amazon locker set up on a much larger scale/local collection point would be ideal for me, but that means a fixed cost and staffing in the case of a collection point.
Although I like the Amazon locker concept, what frustrates me is that often you pay extra for it, and many things you can't get delivered there - regardless of whether they fit or not - same applies for option to collect from the local Royal Mail depot which works fine for me as I am close to me.
I've never noticed that it's just an option on the checkout page I've never noticed the price change though as you say some things randomly can't be delivered to them.
HoHoHo said:
My exhibition company has died since March and won’t be back until next year.
I’ve utilised our vans and started a logistics company and we’ve got work which is great.
Good luck to DPD but I can tell you multi-drop is a long thankless day and not many people can handle it day after day. DPD are as good as they are because their infrastructure is without doubt the best, others seem to almost ‘wing it’ on a daily basis.
I can also tell you from personal experience the abuse delivery drivers get (which I’m sure is sometimes justified) is unbelievable, some of the general public are a single step up the evolutionary ladder.
Hopefully my venture (which some PH’s have already used and thanks to those!) will keep 9 people employed whilst we wait for our main business to come back.
Good luck to you I’ve utilised our vans and started a logistics company and we’ve got work which is great.
Good luck to DPD but I can tell you multi-drop is a long thankless day and not many people can handle it day after day. DPD are as good as they are because their infrastructure is without doubt the best, others seem to almost ‘wing it’ on a daily basis.
I can also tell you from personal experience the abuse delivery drivers get (which I’m sure is sometimes justified) is unbelievable, some of the general public are a single step up the evolutionary ladder.
Hopefully my venture (which some PH’s have already used and thanks to those!) will keep 9 people employed whilst we wait for our main business to come back.
Edited by HoHoHo on Sunday 5th July 09:02
I worked as a multi-drop driver back when Business Express joined with Reality (the Grandfather to Yodel
). Hateful job in the end where management were expecting 5 seconds per drop and 30 seconds maximum between drops with 80% of deliveries having a signature 
I think it was designed to manage out employees they wanted to get rid of as everyone was on a written warning for lack of signatures.You mention the public treating them like s
t, very true! I was held hostage for 3 hours by an angry 40 year old woman who insisted I take her sofa set back to DFS. This was despite the fact it wouldn’t fit in the van, and we didn’t deliver for DFS. Took police attendance for me to get freedom in the end 
Quality of deliveries are very dependent on the location.
DPD are utterly st for us. Parcels left in random places, lost, not delivered. We get the “you’re next message”, then we get “sorry we missed you”. We even have a network of neighbours for when some random parcel appears on the doorstep - and we deliver them to the right place. Their customer services people lie, and can’t be bothered.
In contrast, Hermes is good for us. We have two regular drivers, both know where we are, both know where to stash parcels if we’re out.
Top of the tree us UPS, by a very long way. Never, ever had a problem with them.
DPD are utterly s
t for us. Parcels left in random places, lost, not delivered. We get the “you’re next message”, then we get “sorry we missed you”. We even have a network of neighbours for when some random parcel appears on the doorstep - and we deliver them to the right place. Their customer services people lie, and can’t be bothered.In contrast, Hermes is good for us. We have two regular drivers, both know where we are, both know where to stash parcels if we’re out.
Top of the tree us UPS, by a very long way. Never, ever had a problem with them.
Matt_E_Mulsion said:
I've had some good experiences with DPD deliveries recently, their tracking app showing your parcel on its delivery route right to your door is excellent.
Yes, they seemed to take a jump with technology and set themselves ahead of the competition. I'm always happy when I see something is coming with DPD as from the recipients point of view the delivery options, tracking and reliability are excellent.DHL on the other hand are diabolical on every level.
Gassing Station | News, Politics & Economics | Top of Page | What's New | My Stuff