Discussion
I have just cancelled a CN policy. I phoned them up to cancel and was as concerned as you about whether they would take the money regardless.
They didn't, so I was happy.
If they do take the money, you do have the 14 days to cancel online purchases thing.
https://www.citizensadvice.org.uk/consumer/insuran...
Although I imagine they may charge you for the couple of days it took you to notice the cash missing from your account.
Nervy times, best of luck
They didn't, so I was happy.
If they do take the money, you do have the 14 days to cancel online purchases thing.
https://www.citizensadvice.org.uk/consumer/insuran...
Although I imagine they may charge you for the couple of days it took you to notice the cash missing from your account.
Nervy times, best of luck
A500leroy said:
podman said:
Most of them "auto renew" now...Its clear and upfront (to me anyway) on all the policys.
had problems AFTER they told them not to renewThey'll soon put it right then.
Cylon2007 said:
after (or before) you tell then not to auto renew cancel the Direct Debit in their favour on your bank account - simples
This - and I always call my existing insurer up just prior to renewal, you know to see if they want to keep an existing customer - the policy is (has) always (been) more expensive than quotes I have from other sources. Is it that hard they cannot genuinely meet competitive quotes, especially as they might have provided one of these 'competitive' quotes?They really don't help themselves...
Extra trick up their sleeve a few months ago, perhaps even still now, is that they can only handle calls from key workers or NHS because of reduced staff due to Covid. Automated message says to use the online portal. They then completely ignore instruction left on portal and renew your policy anyway.
At least that's what Hastings did.
At least that's what Hastings did.
Simple enough.
Save a copy of the request to not renew, email, screenshot chat etc. Then either (a) call the insurance company demand your money back, provide the evidence, or (b) call your debit/credit company, and ask for a "chargeback" due to "clerical error" on behalf the insurance company.
https://www.moneysavingexpert.com/reclaim/visa-mas...
Save a copy of the request to not renew, email, screenshot chat etc. Then either (a) call the insurance company demand your money back, provide the evidence, or (b) call your debit/credit company, and ask for a "chargeback" due to "clerical error" on behalf the insurance company.
https://www.moneysavingexpert.com/reclaim/visa-mas...
I had the reverse with CN. I rang up to cancel the auto-renewal at the end of June because I could get it cheaper elsewhere and was told the policy was not on auto-renewal.
This is despite the email (since they never wrote to me until the day before and I had to chase them for a quote) stating that it WAS going to auto-renew.
Left hand - right hand what are you doing? The renewal quote arrived in the post 1 day before expiry. Not impressed.
This is despite the email (since they never wrote to me until the day before and I had to chase them for a quote) stating that it WAS going to auto-renew.
Left hand - right hand what are you doing? The renewal quote arrived in the post 1 day before expiry. Not impressed.sixor8 said:
I had the reverse with CN. I rang up to cancel the auto-renewal at the end of June because I could get it cheaper elsewhere and was told the policy was not on auto-renewal.
This is despite the email (since they never wrote to me until the day before and I had to chase them for a quote) stating that it WAS going to auto-renew. Left hand - right hand what are you doing? The renewal quote arrived in the post 1 day before expiry. Not impressed.
All helps to push up premiums when you naively don’t check that it has actually renewed and get caught without.This is despite the email (since they never wrote to me until the day before and I had to chase them for a quote) stating that it WAS going to auto-renew.
Left hand - right hand what are you doing? The renewal quote arrived in the post 1 day before expiry. Not impressed.Gassing Station | Biker Banter | Top of Page | What's New | My Stuff