Blue Screen of Death
Discussion
Need a bit of help. I’m getting a regular BSOD when using my HP laptop.
It’s fairy new and still in warranty so can be sent back if need be, but I think they will end up resetting back to factory and wiping everything. I would prefer to try and save myself the pain of having to reinstall and set everything back up. As I use it for my business a lot of software is on their that I would have to transfer to another machine in the interim. A lot of hassle.
So is there anyone who can guide me to resolve this without resetting and reinstalling everything?
The error is stop code: WHEA UNCORRECTABLE ERROR
The laptop will show this error and freeze and resart. A common thread is that if I continue using the application that I was using when it showed the BSOD, it will continue to do it again, and again....
Only by starting another application will it stop. There doesn’t seem to be a specific application that starts the error codes though.
It occasionally throws a boot load error when loading windows, saying it can’t load windows.
Very frustrating as I can’t seem to get to the bottom of it. I have downloaded Whocrashed, but it doesn’t show any crashes since January 2020, even though it does crash everyday now. The memory dump file and folder has been set correctly.
Help appreciated.
It’s fairy new and still in warranty so can be sent back if need be, but I think they will end up resetting back to factory and wiping everything. I would prefer to try and save myself the pain of having to reinstall and set everything back up. As I use it for my business a lot of software is on their that I would have to transfer to another machine in the interim. A lot of hassle.
So is there anyone who can guide me to resolve this without resetting and reinstalling everything?
The error is stop code: WHEA UNCORRECTABLE ERROR
The laptop will show this error and freeze and resart. A common thread is that if I continue using the application that I was using when it showed the BSOD, it will continue to do it again, and again....
Only by starting another application will it stop. There doesn’t seem to be a specific application that starts the error codes though.
It occasionally throws a boot load error when loading windows, saying it can’t load windows.
Very frustrating as I can’t seem to get to the bottom of it. I have downloaded Whocrashed, but it doesn’t show any crashes since January 2020, even though it does crash everyday now. The memory dump file and folder has been set correctly.
Help appreciated.
https://www.lifewire.com/fix-whea-uncorrectable-er...
This suggests it's usually a hardware problem and occasionally a driver issue. Given the frequency that it's happening I'd just take the pain and flatten it. If it's still happening after that, get it fixed under warranty.
This suggests it's usually a hardware problem and occasionally a driver issue. Given the frequency that it's happening I'd just take the pain and flatten it. If it's still happening after that, get it fixed under warranty.
Something (relatively) easy to try is the following: https://support.microsoft.com/en-gb/help/929833/us...
Whilst it might not be anything to do with your issue (I've not googled it) it might help sort out underlying issues possibly?? It cured the 'longtime to boot' on my wife's tablet but I've not had any BSOD issues to use it against.
Whilst it might not be anything to do with your issue (I've not googled it) it might help sort out underlying issues possibly?? It cured the 'longtime to boot' on my wife's tablet but I've not had any BSOD issues to use it against.
S6PNJ said:
Something (relatively) easy to try is the following: https://support.microsoft.com/en-gb/help/929833/us...
Whilst it might not be anything to do with your issue (I've not googled it) it might help sort out underlying issues possibly?? It cured the 'longtime to boot' on my wife's tablet but I've not had any BSOD issues to use it against.
Thanks for that.Whilst it might not be anything to do with your issue (I've not googled it) it might help sort out underlying issues possibly?? It cured the 'longtime to boot' on my wife's tablet but I've not had any BSOD issues to use it against.
Followed the instructions and it found and repaired a few corrupt files. For a moment I thought it had done the trick, but then the dreaded BSOD again. Damn.
If you need that machine for work, I'd be taking a conservative approach and assume there's a fair risk that it will pack up completely. I'd have a plan in place for how I'd work on Monday if that machine refused to start before I'd worry about trying to fix it.
WHEA is about low level hardware errors so fair chance that a repair will mean replacing a component. I've had some laptops that are easy to open and have a modular design that allows fans, memory, graphics cards and discs to be replaced fairly easily, but others have been monolithic and contained no user-serviceable components. So, depending on your machine's design and your confidence, it might be fixable. But the quickest route to having a work machine in which you have confidence might be to return the laptop.
WHEA is about low level hardware errors so fair chance that a repair will mean replacing a component. I've had some laptops that are easy to open and have a modular design that allows fans, memory, graphics cards and discs to be replaced fairly easily, but others have been monolithic and contained no user-serviceable components. So, depending on your machine's design and your confidence, it might be fixable. But the quickest route to having a work machine in which you have confidence might be to return the laptop.
ATG said:
If you need that machine for work, I'd be taking a conservative approach and assume there's a fair risk that it will pack up completely. I'd have a plan in place for how I'd work on Monday if that machine refused to start before I'd worry about trying to fix it.
WHEA is about low level hardware errors so fair chance that a repair will mean replacing a component. I've had some laptops that are easy to open and have a modular design that allows fans, memory, graphics cards and discs to be replaced fairly easily, but others have been monolithic and contained no user-serviceable components. So, depending on your machine's design and your confidence, it might be fixable. But the quickest route to having a work machine in which you have confidence might be to return the laptop.
Already done that. Early on I had a heart stopping moment when it just wouldn’t boot to windows. Had forgot to back up payroll and Quickbooks for a couple of weeks. Would of been a right pain in the arse to get everything back.WHEA is about low level hardware errors so fair chance that a repair will mean replacing a component. I've had some laptops that are easy to open and have a modular design that allows fans, memory, graphics cards and discs to be replaced fairly easily, but others have been monolithic and contained no user-serviceable components. So, depending on your machine's design and your confidence, it might be fixable. But the quickest route to having a work machine in which you have confidence might be to return the laptop.
Anyhow, put it away and started it up the next day and it worked. So spent a couple of hours getting everything backed up and another laptop working with the software we use.
Fortunately, the bulk of my files are on a NAS anyway so it was just a few specific filesand applications that I really needed. Put it this way, I’m backing up every time I use it now.
I ringing HP tomorrow, as suggested I have a feeling its a stupid hardware issue. My gut feel is the SSD is not working / connected properly.
Your issue sounds similar to one that I've just resolved, albeit on a NUC mini computer. My NUC would throw up a BSOD randomly, usually just the once, then be ok after a reboot. Frustrating as it was, I could live with it, and despite using BlueScreenView to look into the minidump files, it didn't seem to throw up anything specific other than a problem with the NT kernel DLL so I never bottomed it out for a while. I'd run memtest86 on it and it passed ok too so I ruled out the memory being an issue.
However, in February the NUC wouldn't boot at all. At that point I tried booting with individual memory sticks to see if that helped at all. Lo and behold, one memory stick allowed it to boot fine, the other refused. I swapped slots, same behaviour. It was a that point I got in touch with Crucial and sent it back to them in Czechia just as lockdown hit. Just over three months later and a replacement stick arrived home through the post and all was good.
So, if you do get chance, if the machine has two memory sticks, try running it just on one to see if the problem goes away. If it doesn't, swap them over and then see how it plays. That will at least potentially help rule out memory, and given everything uses it at some point and if the problem lies somewhere within the memory chips, it could well be contributing to your sporadic problems.
Worth checking if you've got no other options.
However, in February the NUC wouldn't boot at all. At that point I tried booting with individual memory sticks to see if that helped at all. Lo and behold, one memory stick allowed it to boot fine, the other refused. I swapped slots, same behaviour. It was a that point I got in touch with Crucial and sent it back to them in Czechia just as lockdown hit. Just over three months later and a replacement stick arrived home through the post and all was good.
So, if you do get chance, if the machine has two memory sticks, try running it just on one to see if the problem goes away. If it doesn't, swap them over and then see how it plays. That will at least potentially help rule out memory, and given everything uses it at some point and if the problem lies somewhere within the memory chips, it could well be contributing to your sporadic problems.
Worth checking if you've got no other options.
Thanks for all the suggestions everyone. Tried most that were within my technical ability, however it’s got worse. Pretty much unusable.
So it’s all packed up and ready to go back to HP tomorrow.
They reckon less than 8 days to fix and return, not too bad in these post covid times.
I’ve spent a couple of hours cloning it to my other laptop. Such fun.....
So it’s all packed up and ready to go back to HP tomorrow.
They reckon less than 8 days to fix and return, not too bad in these post covid times.
I’ve spent a couple of hours cloning it to my other laptop. Such fun.....
Gassing Station | Computers, Gadgets & Stuff | Top of Page | What's New | My Stuff