Customer Experience Post GTS 4.0 Delivery
Customer Experience Post GTS 4.0 Delivery
Author
Discussion

CardiffTam

Original Poster:

311 posts

194 months

Tuesday 8th September 2020
quotequote all
So I have had my Cayman five weeks and I am absolutely loving it. Not detracting from the car one bit but how long do you have to wait until Porsche GB contact you regarding your half day PEC course. Also, I am still waiting for an email to set up the free one year Porsche Connect app despite chasing my OPC.

Rojibo

1,747 posts

107 months

Tuesday 8th September 2020
quotequote all
Used to be that you got the PEC day before taking delivery of the car, in most cases. I guess there is just a large COVID backlog considering the centres been shutdown for a while.

GT3cs

1,242 posts

271 months

Tuesday 8th September 2020
quotequote all
CardiffTam said:
So I have had my Cayman five weeks and I am absolutely loving it. Not detracting from the car one bit but how long do you have to wait until Porsche GB contact you regarding your half day PEC course. Also, I am still waiting for an email to set up the free one year Porsche Connect app despite chasing my OPC.
Just ring PEC . You will be on their records .

MeisterH

863 posts

131 months

Tuesday 8th September 2020
quotequote all
How strange! I took delivery of my 992 TurboS over 6 weeks ago and had not heard from the experience centre!

Today i called them and they advised that i was on their system and would i like to book for this week! usually its a couple of weeks before you can get a slot!

There must be admin issues as pre lock-down they were really good with comms

130R

7,084 posts

236 months

Tuesday 8th September 2020
quotequote all
I need to chase them about the PEC as well

Far Cough

2,481 posts

198 months

Tuesday 8th September 2020
quotequote all
CardiffTam said:
........ Also, I am still waiting for an email to set up the free one year Porsche Connect app despite chasing my OPC.
Give the helpline a call .... 0808 1685219 thumbup

Goldjono

243 posts

80 months

Tuesday 8th September 2020
quotequote all
I haven’t heard anything either.

GT3cs

1,242 posts

271 months

Tuesday 8th September 2020
quotequote all
You don't need to wait for an invite . Just ring .. you will show on the system .

Fnumber1user

411 posts

82 months

Tuesday 8th September 2020
quotequote all
...but be aware currently that you don't have an instructor in the car with you. For various reasons I've not yet used mine from earlier in the year, but I'm happy to wait until such time as instructor can be in same car, as I feel that would give maximum benefit. YMMV.

MannyLon

2,026 posts

236 months

Tuesday 8th September 2020
quotequote all
As far as I’m aware there is a massive backlog. Covid is also affecting class size etc.

Rojibo

1,747 posts

107 months

Tuesday 8th September 2020
quotequote all
Fnumber1user said:
...but be aware currently that you don't have an instructor in the car with you. For various reasons I've not yet used mine from earlier in the year, but I'm happy to wait until such time as instructor can be in same car, as I feel that would give maximum benefit. YMMV.
Or, you could just turn the walkie talkie off and head over to the low friction circuit.... scratchchin

TimRV57

111 posts

103 months

Tuesday 8th September 2020
quotequote all
I did my day just after it reopened. As said, you follow an instructor in another car, which in some ways gives you a bit more freedom, but for sure less hands on instruction style.

As it happened I had the place to myself the morning I went so no complaints about the experience overall!

Cheib

25,385 posts

205 months

Tuesday 8th September 2020
quotequote all
I was actually at the PEC today doing a Precision Day which was originally booked for March. I wouldn’t have booked it given the Covid restrictions but it was actually excellent. Caveat I already knew the instructor and have had tuition from him already but it was really good. He had a manual 991.2 GT3 like mine...there were only six cars at the facilities all day and when we went onto the main Silverstone circuit there were only three cars....so a massive benefit in terms of track and facility time.

Not sure how good it would be for learning about a new car and if you didn’t know the facilities but for me playing follow the leader in an identical car stopping every 15 mins or so for a debrief was brilliant. When doing things like the ice hill the instructor is out of his car observing and giving feedback on via walkie talkie.

Would definitely recommend if in doubt.