Friend a lemon from dealer (pt xchng). Dealer not answering

[civicuk]

Apologies if this is something that is covered by a FAQ somewhere, I did look but could only see stuff directed at a seller.

A friend bought car from dealer (part exchange). Car has issues but dealer not answering phone.

I gather he has 14 days to get a refund in cases like this (which is nearly up now) but obviously a dealer is still duty bound to fix such issues for 3-6 months.

He has left a letter with dealer and taken pictures of said letter at the premises. Sent texts and tried to call multiple times.

Anyone have any idea of what his rights are and how he should proceed?

[Centurion07]

https://www.whatcar.com/news/your-legal-rights-if-...

[Its Just Adz]

Whats the car, age, price?

And what are the issues?

[dudleybloke]

Call from a different number enquiring about one of his higher priced cars and arrange a viewing then turn up in the lemon.

[The Rotrex Kid]

What do you mean by ‘ (part exchange)’??

[civicuk]

Thanks Centurion07, that's certainly some useful info.

Its Just Adz:
It's an old civic (mk8), not a 100% on all the details to be honest but the clutch is completely buggered, he's had it looked at by a few mechanics.

dudleybloke
haha tried that from my phone, not answering me either.

The Rotrex Kid
Mate gave his old car and cash for this vehicle.

[Its Just Adz]

Clutch can be a tricky one. Presumably it was ok when he test drove it and also drove it home?

[civicuk]

Its Just Adz said:

Clutch can be a tricky one. Presumably it was ok when he test drove it and also drove it home?

Yeah seemed ok at first as it is intermittent. But he has had it checked by multiple mechanics (one connected to dealer) and they all seem pretty sure the dealer is at fault.

[Dolf Stoppard]

Drive back to the dealer to discuss. Chances are they’ll probably fix it.

[civicuk]

He cannot even get hold of the dealer by phone or visiting location.

[Dimebars]

civicuk said:

He cannot even get hold of the dealer by phone or visiting location.

So he's been back and the dealer is gone?

[ZX10R NIN]

Has your friend taken the car back.

[civicuk]

He has gone back and the dealer was not there. (It isn't 5 mins away) He eventually got hold of him but the guy refused to make things right and hung up.

I guess my question is about how to pursue legally when you cannot get hold of the guy and don't even know his full name.

[dudleybloke]

I would look up the business on Companies House and use the information as I see fit.

[Trevor555]

civicuk said:

He has gone back and the dealer was not there. (It isn't 5 mins away) He eventually got hold of him but the guy refused to make things right and hung up.

I guess my question is about how to pursue legally when you cannot get hold of the guy and don't even know his full name.

Citizens advice to begin with, it's a free service.