New CGTS 4.0 problem - a little advice?
Discussion
OK
15th August - pick up new Cayman GTS 4.0. Car is everything I hoped for and more... except on anything other than the smoothest of roads there is a really noticeable plastic-on-plastic rattle/buzz coming from the centre of the dash. Spend a bit of time looking at guides/troubleshooting to no avail. I am conscious that this is a stiffly-sprung low sports car not a luxo-barge so noise is to be expected but this is on another level - very loud and pretty much constant. Self-diagnosing is doing my nut in so call my Sales Assistant.
27th August - Car goes in for a diagnosis at my OPC. Whilst waiting I am shown a video of the technician doing a test drive and pressing down on the Sport Chronograph to stop the rattle. I am relieved since the issue has not only been acknowledged but also identified. OPC kindly agrees to attempt a fix whilst I wait. A few hours later my car is returned and felt tape has been applied to fix the noise. Great......except on drive home after 30mins of quiet smooth motorway, the rattle is back, seemingly as loud as ever.
10th September - car goes in for two days to properly rectify the issue. I am given a Boxster T as a loaner. Get car back and am informed that the issue has been rectified with more felt tape, great....except the rattle is still there. The tone has changed, it is slightly muffled by all the felt but it's still very much present. I actually see this as a good sign since at least it shows that the location of the rattle has been properly identified but something is obviously loose that shouldn't be.
At all times I am being patient and polite with the OPC - these things happen. The car is mechanically and dynamically perfect, just this tiny little issue to rectify.
Contact my Service Assistant to let them know that the issue is still very much present and can we book it in again but I am told that the earliest I can be booked in with a loaner car is Jan 11th 2021. Hmmm, ok, not great so I offer to forgo a loaner to speed things up (OPC is an hour away from me) but I am informed that the earliest they can book the car in, even without a loaner is 1st December. Having to wait over three months to get a fault on a new car rectified seems off to me.
I'm a pretty calm and patient guy but this rattle is stopping my enjoyment of the new car.
So advice: suck it up and wait or escalate?
15th August - pick up new Cayman GTS 4.0. Car is everything I hoped for and more... except on anything other than the smoothest of roads there is a really noticeable plastic-on-plastic rattle/buzz coming from the centre of the dash. Spend a bit of time looking at guides/troubleshooting to no avail. I am conscious that this is a stiffly-sprung low sports car not a luxo-barge so noise is to be expected but this is on another level - very loud and pretty much constant. Self-diagnosing is doing my nut in so call my Sales Assistant.
27th August - Car goes in for a diagnosis at my OPC. Whilst waiting I am shown a video of the technician doing a test drive and pressing down on the Sport Chronograph to stop the rattle. I am relieved since the issue has not only been acknowledged but also identified. OPC kindly agrees to attempt a fix whilst I wait. A few hours later my car is returned and felt tape has been applied to fix the noise. Great......except on drive home after 30mins of quiet smooth motorway, the rattle is back, seemingly as loud as ever.
10th September - car goes in for two days to properly rectify the issue. I am given a Boxster T as a loaner. Get car back and am informed that the issue has been rectified with more felt tape, great....except the rattle is still there. The tone has changed, it is slightly muffled by all the felt but it's still very much present. I actually see this as a good sign since at least it shows that the location of the rattle has been properly identified but something is obviously loose that shouldn't be.
At all times I am being patient and polite with the OPC - these things happen. The car is mechanically and dynamically perfect, just this tiny little issue to rectify.
Contact my Service Assistant to let them know that the issue is still very much present and can we book it in again but I am told that the earliest I can be booked in with a loaner car is Jan 11th 2021. Hmmm, ok, not great so I offer to forgo a loaner to speed things up (OPC is an hour away from me) but I am informed that the earliest they can book the car in, even without a loaner is 1st December. Having to wait over three months to get a fault on a new car rectified seems off to me.
I'm a pretty calm and patient guy but this rattle is stopping my enjoyment of the new car.
So advice: suck it up and wait or escalate?
Al_Ra said:
OK
15th August - pick up new Cayman GTS 4.0. Car is everything I hoped for and more... except on anything other than the smoothest of roads there is a really noticeable plastic-on-plastic rattle/buzz coming from the centre of the dash. Spend a bit of time looking at guides/troubleshooting to no avail. I am conscious that this is a stiffly-sprung low sports car not a luxo-barge so noise is to be expected but this is on another level - very loud and pretty much constant. Self-diagnosing is doing my nut in so call my Sales Assistant.
27th August - Car goes in for a diagnosis at my OPC. Whilst waiting I am shown a video of the technician doing a test drive and pressing down on the Sport Chronograph to stop the rattle. I am relieved since the issue has not only been acknowledged but also identified. OPC kindly agrees to attempt a fix whilst I wait. A few hours later my car is returned and felt tape has been applied to fix the noise. Great......except on drive home after 30mins of quiet smooth motorway, the rattle is back, seemingly as loud as ever.
10th September - car goes in for two days to properly rectify the issue. I am given a Boxster T as a loaner. Get car back and am informed that the issue has been rectified with more felt tape, great....except the rattle is still there. The tone has changed, it is slightly muffled by all the felt but it's still very much present. I actually see this as a good sign since at least it shows that the location of the rattle has been properly identified but something is obviously loose that shouldn't be.
At all times I am being patient and polite with the OPC - these things happen. The car is mechanically and dynamically perfect, just this tiny little issue to rectify.
Contact my Service Assistant to let them know that the issue is still very much present and can we book it in again but I am told that the earliest I can be booked in with a loaner car is Jan 11th 2021. Hmmm, ok, not great so I offer to forgo a loaner to speed things up (OPC is an hour away from me) but I am informed that the earliest they can book the car in, even without a loaner is 1st December. Having to wait over three months to get a fault on a new car rectified seems off to me.
I'm a pretty calm and patient guy but this rattle is stopping my enjoyment of the new car.
So advice: suck it up and wait or escalate?
Escalate15th August - pick up new Cayman GTS 4.0. Car is everything I hoped for and more... except on anything other than the smoothest of roads there is a really noticeable plastic-on-plastic rattle/buzz coming from the centre of the dash. Spend a bit of time looking at guides/troubleshooting to no avail. I am conscious that this is a stiffly-sprung low sports car not a luxo-barge so noise is to be expected but this is on another level - very loud and pretty much constant. Self-diagnosing is doing my nut in so call my Sales Assistant.
27th August - Car goes in for a diagnosis at my OPC. Whilst waiting I am shown a video of the technician doing a test drive and pressing down on the Sport Chronograph to stop the rattle. I am relieved since the issue has not only been acknowledged but also identified. OPC kindly agrees to attempt a fix whilst I wait. A few hours later my car is returned and felt tape has been applied to fix the noise. Great......except on drive home after 30mins of quiet smooth motorway, the rattle is back, seemingly as loud as ever.
10th September - car goes in for two days to properly rectify the issue. I am given a Boxster T as a loaner. Get car back and am informed that the issue has been rectified with more felt tape, great....except the rattle is still there. The tone has changed, it is slightly muffled by all the felt but it's still very much present. I actually see this as a good sign since at least it shows that the location of the rattle has been properly identified but something is obviously loose that shouldn't be.
At all times I am being patient and polite with the OPC - these things happen. The car is mechanically and dynamically perfect, just this tiny little issue to rectify.
Contact my Service Assistant to let them know that the issue is still very much present and can we book it in again but I am told that the earliest I can be booked in with a loaner car is Jan 11th 2021. Hmmm, ok, not great so I offer to forgo a loaner to speed things up (OPC is an hour away from me) but I am informed that the earliest they can book the car in, even without a loaner is 1st December. Having to wait over three months to get a fault on a new car rectified seems off to me.
I'm a pretty calm and patient guy but this rattle is stopping my enjoyment of the new car.
So advice: suck it up and wait or escalate?
Al_Ra said:
OK
15th August - pick up new Cayman GTS 4.0. Car is everything I hoped for and more... except on anything other than the smoothest of roads there is a really noticeable plastic-on-plastic rattle/buzz coming from the centre of the dash. Spend a bit of time looking at guides/troubleshooting to no avail. I am conscious that this is a stiffly-sprung low sports car not a luxo-barge so noise is to be expected but this is on another level - very loud and pretty much constant. Self-diagnosing is doing my nut in so call my Sales Assistant.
27th August - Car goes in for a diagnosis at my OPC. Whilst waiting I am shown a video of the technician doing a test drive and pressing down on the Sport Chronograph to stop the rattle. I am relieved since the issue has not only been acknowledged but also identified. OPC kindly agrees to attempt a fix whilst I wait. A few hours later my car is returned and felt tape has been applied to fix the noise. Great......except on drive home after 30mins of quiet smooth motorway, the rattle is back, seemingly as loud as ever.
10th September - car goes in for two days to properly rectify the issue. I am given a Boxster T as a loaner. Get car back and am informed that the issue has been rectified with more felt tape, great....except the rattle is still there. The tone has changed, it is slightly muffled by all the felt but it's still very much present. I actually see this as a good sign since at least it shows that the location of the rattle has been properly identified but something is obviously loose that shouldn't be.
At all times I am being patient and polite with the OPC - these things happen. The car is mechanically and dynamically perfect, just this tiny little issue to rectify.
Contact my Service Assistant to let them know that the issue is still very much present and can we book it in again but I am told that the earliest I can be booked in with a loaner car is Jan 11th 2021. Hmmm, ok, not great so I offer to forgo a loaner to speed things up (OPC is an hour away from me) but I am informed that the earliest they can book the car in, even without a loaner is 1st December. Having to wait over three months to get a fault on a new car rectified seems off to me.
I'm a pretty calm and patient guy but this rattle is stopping my enjoyment of the new car.
So advice: suck it up and wait or escalate?
A little rant I posted elsewhere on PH just over a month ago. Sound familiar ?15th August - pick up new Cayman GTS 4.0. Car is everything I hoped for and more... except on anything other than the smoothest of roads there is a really noticeable plastic-on-plastic rattle/buzz coming from the centre of the dash. Spend a bit of time looking at guides/troubleshooting to no avail. I am conscious that this is a stiffly-sprung low sports car not a luxo-barge so noise is to be expected but this is on another level - very loud and pretty much constant. Self-diagnosing is doing my nut in so call my Sales Assistant.
27th August - Car goes in for a diagnosis at my OPC. Whilst waiting I am shown a video of the technician doing a test drive and pressing down on the Sport Chronograph to stop the rattle. I am relieved since the issue has not only been acknowledged but also identified. OPC kindly agrees to attempt a fix whilst I wait. A few hours later my car is returned and felt tape has been applied to fix the noise. Great......except on drive home after 30mins of quiet smooth motorway, the rattle is back, seemingly as loud as ever.
10th September - car goes in for two days to properly rectify the issue. I am given a Boxster T as a loaner. Get car back and am informed that the issue has been rectified with more felt tape, great....except the rattle is still there. The tone has changed, it is slightly muffled by all the felt but it's still very much present. I actually see this as a good sign since at least it shows that the location of the rattle has been properly identified but something is obviously loose that shouldn't be.
At all times I am being patient and polite with the OPC - these things happen. The car is mechanically and dynamically perfect, just this tiny little issue to rectify.
Contact my Service Assistant to let them know that the issue is still very much present and can we book it in again but I am told that the earliest I can be booked in with a loaner car is Jan 11th 2021. Hmmm, ok, not great so I offer to forgo a loaner to speed things up (OPC is an hour away from me) but I am informed that the earliest they can book the car in, even without a loaner is 1st December. Having to wait over three months to get a fault on a new car rectified seems off to me.
I'm a pretty calm and patient guy but this rattle is stopping my enjoyment of the new car.
So advice: suck it up and wait or escalate?
Slippydiff said:
Most dealers seem all too happy to let the customer do the fault finding these days, rather than inspect/prepare cars to a decent standard.
After the initial euphoria upon delivery, all too often any goodwill that may have existed between the customer and the dealer, rapidly disappears.
And once the customer has had his experience sullied, he then has to go through the rigmarole of explaining to the salesman he's not happy, the salesman in turn fobs him/her off and tells the now aggrieved customer to speak to the "Aftersales Department" Or as Joe public would call it, the useless ejiit manning/womanning the phone in the service department.
The service department then inform the now exasperated customer they have no loan car available for two weeks/they're fully booked up for the next three weeks.
Finally the fed up customer takes the car in (with a now with even larger list of issues he's found) only for the jumped up service adviser to say, I'm not sure we'll have time today to look at the additional faults today, but leave it with us and we'll see what we can do.
Cue phone call from the same punk at 4.00 pm to say "Your car is ready to collect".
You ask if they've managed to fix everything, at which point they say they :
We couldn't find the fault with so and so.
They've had to order parts in to fix the rattle (so you'll need to book the car in with us again when the parts have arrived)
We'll ring you when the parts are here (they don't)
And the final ignominy ?
Such and such isn't covered by the vehicle's warranty ...
Then they wonder why all too often Joe public throws his toys out of his pram ...
After the initial euphoria upon delivery, all too often any goodwill that may have existed between the customer and the dealer, rapidly disappears.
And once the customer has had his experience sullied, he then has to go through the rigmarole of explaining to the salesman he's not happy, the salesman in turn fobs him/her off and tells the now aggrieved customer to speak to the "Aftersales Department" Or as Joe public would call it, the useless ejiit manning/womanning the phone in the service department.
The service department then inform the now exasperated customer they have no loan car available for two weeks/they're fully booked up for the next three weeks.
Finally the fed up customer takes the car in (with a now with even larger list of issues he's found) only for the jumped up service adviser to say, I'm not sure we'll have time today to look at the additional faults today, but leave it with us and we'll see what we can do.
Cue phone call from the same punk at 4.00 pm to say "Your car is ready to collect".
You ask if they've managed to fix everything, at which point they say they :
We couldn't find the fault with so and so.
They've had to order parts in to fix the rattle (so you'll need to book the car in with us again when the parts have arrived)
We'll ring you when the parts are here (they don't)
And the final ignominy ?
Such and such isn't covered by the vehicle's warranty ...
Then they wonder why all too often Joe public throws his toys out of his pram ...
Make sure it's all documented via e-mail.
Second ring the OPC pretending to be someone else to book a car in for a service. That way you'll know whether they are being straightforward with you.
I know they are having issues with loan cars because of Covid...at least my OPC is. I think each car only goes out every other day.
Second ring the OPC pretending to be someone else to book a car in for a service. That way you'll know whether they are being straightforward with you.
I know they are having issues with loan cars because of Covid...at least my OPC is. I think each car only goes out every other day.
What do you value more? Your own time or getting the right person to hold responsibility?
Yes, the OPC should deal with it, and ideally on first fix.
But given your round trio, the hassle, the stress etc, it’s probably something more easily and quickly dealt with yourself. Have you had a passenger go with you to help diagnose whilst you drive?
Yes, the OPC should deal with it, and ideally on first fix.
But given your round trio, the hassle, the stress etc, it’s probably something more easily and quickly dealt with yourself. Have you had a passenger go with you to help diagnose whilst you drive?
Cheib said:
Make sure it's all documented via e-mail.
Second ring the OPC pretending to be someone else to book a car in for a service. That way you'll know whether they are being straightforward with you.
I know they are having issues with loan cars because of Covid...at least my OPC is. I think each car only goes out every other day.
You could try another OPC. Second ring the OPC pretending to be someone else to book a car in for a service. That way you'll know whether they are being straightforward with you.
I know they are having issues with loan cars because of Covid...at least my OPC is. I think each car only goes out every other day.
That’s because they all sold off their loan cars.
arcamalpha said:
What do you value more? Your own time or getting the right person to hold responsibility?
Yes, the OPC should deal with it, and ideally on first fix.
But given your round trio, the hassle, the stress etc, it’s probably something more easily and quickly dealt with yourself. Have you had a passenger go with you to help diagnose whilst you drive?
My end goal is a car that doesn't rattle. I'm definitely not planning on hounding the OPC for "justice" or on any notion of "principle".Yes, the OPC should deal with it, and ideally on first fix.
But given your round trio, the hassle, the stress etc, it’s probably something more easily and quickly dealt with yourself. Have you had a passenger go with you to help diagnose whilst you drive?
I've had quite a few passenger diagnosis runs and am pretty sure it's coming from around/under the sport-chrono.
However, I'm mildly concerned about attacking my new car with dash trim tools since I have no real knowledge of how things fit together and fear ham-fistedly breaking some plastic tabs or damaging trim and making things much worse.
franki68 said:
snap,no rattles until the recall.
it's depressing :-( I am so stressed atm, I just left it and will try and fix myself.the annoying thing is my cars been in twice since to fix it and both times they have given me the car back after doing NOTHING to it.
NOW they want it a full week !
I did not even have the recall issue, but had to have the recall done and then for 18 months the buzz !!! with covid I have not used the car in 2020 much but it annoys the hell out of me when it was perfect before the recall.
Edited by Porsche911R on Tuesday 22 September 11:27
Goldjono said:
Cheib said:
Make sure it's all documented via e-mail.
Second ring the OPC pretending to be someone else to book a car in for a service. That way you'll know whether they are being straightforward with you.
I know they are having issues with loan cars because of Covid...at least my OPC is. I think each car only goes out every other day.
You could try another OPC. Second ring the OPC pretending to be someone else to book a car in for a service. That way you'll know whether they are being straightforward with you.
I know they are having issues with loan cars because of Covid...at least my OPC is. I think each car only goes out every other day.
That’s because they all sold off their loan cars.
Al_Ra said:
Such a shame - it seems like such a self-destructive policy. I'm one rattle-fix away from being an incredibly happy customer, even an evangelist for the brand. The arrogance of being a top-dog brand I guess.
It helps to have/build a relationship with the service advisor, but all too often the good, enthusiastic. helpful one's move onto pastures afresh all too soon.Hope you get it sorted soon.
Very frustrating and I agree with all others have said. My Boxster 981s developed a rattling roof after it went in for 3 months for it's engine replacement (long story). Before it went away for 3 months, it was silent. I took the car back to ask them to sort and they said now the car was over a year old, noises are not covered by warranty. They also declared that I couldn't prove it was them that introduced the noise. The latter was true, but all logic pointed to them. Eventually I just had to live with it.
MY GTS4 is currently largely noise free. I worry about ever taking in for work (even for the apparently challenging post run in oil and filter change) for fear of introduced issues. The 981s went in for a recall 9 months after purchase for the petrol cap actuator. When I went to pick it up I found the wing (where the painted metal bend under the wheel arch) had been bent upwards - probably by accidental leverage with a long screw driver. In fairness they held up their hands and had the approved body shop repair / repaint but it was still me that had to raise it. There is no way that they guy that did the damage hadn't noticed and even if he hadn't, surely there should be some QA sign off (yes, I'm expecting too much at only £270/hr labour aren't I?).
I'm old and wise enough to accept that any work on any item is subject to accidental damage, no matter how careful people are, but if they then try to claim they didn't cause the issue, you're stuck.
The insistance than noises are not covered under warranty is the biggest irritation because as mentioned above, so much work on tightly packed modern cars risks introducing noises. Also, when is a rattle in an engine just a noise and when is it a problem. To me, if it wasn't there before and we are talking of 60-100k luxury cars, any new or introduced noise should be rectified during the full warranty period. At that price under UK consumer law, the car clearly isn't fit for the purpose intended.
Oh dear, you've bought the anger back :-(
Bottom line - you've spent a fortune on a luxury sports car. Make sure you document and get read acks for every email and record every phone call (it is not illegal in England). Otherwise, they will let it stretch out to 12 months and then just say, it's a noise, it's not covered. Complain, complain, complain and keep escalating until someone does something about it.
Paul
MY GTS4 is currently largely noise free. I worry about ever taking in for work (even for the apparently challenging post run in oil and filter change) for fear of introduced issues. The 981s went in for a recall 9 months after purchase for the petrol cap actuator. When I went to pick it up I found the wing (where the painted metal bend under the wheel arch) had been bent upwards - probably by accidental leverage with a long screw driver. In fairness they held up their hands and had the approved body shop repair / repaint but it was still me that had to raise it. There is no way that they guy that did the damage hadn't noticed and even if he hadn't, surely there should be some QA sign off (yes, I'm expecting too much at only £270/hr labour aren't I?).
I'm old and wise enough to accept that any work on any item is subject to accidental damage, no matter how careful people are, but if they then try to claim they didn't cause the issue, you're stuck.
The insistance than noises are not covered under warranty is the biggest irritation because as mentioned above, so much work on tightly packed modern cars risks introducing noises. Also, when is a rattle in an engine just a noise and when is it a problem. To me, if it wasn't there before and we are talking of 60-100k luxury cars, any new or introduced noise should be rectified during the full warranty period. At that price under UK consumer law, the car clearly isn't fit for the purpose intended.
Oh dear, you've bought the anger back :-(
Bottom line - you've spent a fortune on a luxury sports car. Make sure you document and get read acks for every email and record every phone call (it is not illegal in England). Otherwise, they will let it stretch out to 12 months and then just say, it's a noise, it's not covered. Complain, complain, complain and keep escalating until someone does something about it.
Paul
Slippydiff said:
It helps to have/build a relationship with the service advisor, but all too often the good, enthusiastic. helpful one's move onto pastures afresh all too soon.
Hope you get it sorted soon.
It's my first Porsche experience so not had time to build any relationship, unfortunately.Hope you get it sorted soon.
Will escalate politely and report back.
Porsche911R said:
it's depressing :-( I am so stressed atm, I just left it and will try and fix myself.
the annoying thing is my cars been in twice since to fix it and both times they have given me the car back after doing NOTHING to it.
NOW they want it a full week !
I did not even have the recall issue, but had to have the recall done and then for 18 months the buzz !!! with covid I have not used the car in 2020 much but it annoys the hell out of me when it was perfect before the recall.
Tewksbury opc is an hour away,I drove there to show them the rattle and on the subsequent test drive guess what..no rattle could be heard.Eventually I had to video it happening ,in fairness they identified some of the cause and did sort it with some tape,but there was still a rattle from the rear of the car so again I went back.This time they found there is a bit of plastic that funnels air onto the brakes and it had come loose hence the rattle and ultimately it fell off.the annoying thing is my cars been in twice since to fix it and both times they have given me the car back after doing NOTHING to it.
NOW they want it a full week !
I did not even have the recall issue, but had to have the recall done and then for 18 months the buzz !!! with covid I have not used the car in 2020 much but it annoys the hell out of me when it was perfect before the recall.
Edited by Porsche911R on Tuesday 22 September 11:27
pgamble said:
I worry about ever taking in for work (even for the apparently challenging post run in oil and filter change) for fear of introduced issues.
Paul
I agree with this and that’s in the context of a great relationship with my OPC. They have always sorted stuff quickly and without argument etc but I’d just rather not have the problem so always try to minimise/consolidate visits.Paul
I think we all just have to accept these things are very important to us but are just one of ~10/20 cars the tech will be given to deal with that day.
I hear your aural pain. My first 991 had an intermittent problem where the passenger window wouldn't return to the full up position when the car was unlocked - so it'd whistle until you closed it. It drove me mad but after 7 visits to OPC & threats via the motor ombudsman they agreed to buy back the car. By the time it went back, there were buzzes and squeaks from the passenger door, seat & headlining - I was adamant this would be my last P car.
Eventually we came to an arrangement on a replacement car (still 991.1) meaning I wouldn't take as much of a hit (it was three years old) and the replacement has been faultless. So my advise is to persevere - but refrain from too much disassembly!
Eventually we came to an arrangement on a replacement car (still 991.1) meaning I wouldn't take as much of a hit (it was three years old) and the replacement has been faultless. So my advise is to persevere - but refrain from too much disassembly!
Porsche911R said:
PS MINE DID NOT rattle untill the recall on the false calling on the security thing, but once they take trim out, you are in the land of the gods.
Interesting observation as my car was rattle free when I picked it up from new and then developed a rattle after trim etc removed to fit the security system. O/T as not a Porsche.TX.
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