Dropped Packets - Home Ethernet
Discussion
I had Gigabit internet installed last week and ran some ethernet cables to my lounge and office. In the lounge I have a gigabit swtich.
I have run shielded Cat6 cable from the router to the switch in underground conduit then the from the swtich a patch cable into a wall socked which runs up to a wall socket in my office in the room above. All panels and cables are Cat6.
So the problem. At the router and also at the gigabit switch in the lounge I run a speed test and get near as damnit to the 900mb expected. But in the office I cant get over 600mb, which in itself isnt a problem, but I am getting packets dropped. So on online games like Fortnite it jerks about etc.
Its not a massive problem, and a first world one at that, but there is obviously something wrong. I have two cable runs going to the office into a double face plate. One has my PC the other a mesh node. Both cables perform in the same way.
How do I resole this? I have checked the cables are seated in the panels properly and can't see anything wrong.
I have run shielded Cat6 cable from the router to the switch in underground conduit then the from the swtich a patch cable into a wall socked which runs up to a wall socket in my office in the room above. All panels and cables are Cat6.
So the problem. At the router and also at the gigabit switch in the lounge I run a speed test and get near as damnit to the 900mb expected. But in the office I cant get over 600mb, which in itself isnt a problem, but I am getting packets dropped. So on online games like Fortnite it jerks about etc.
Its not a massive problem, and a first world one at that, but there is obviously something wrong. I have two cable runs going to the office into a double face plate. One has my PC the other a mesh node. Both cables perform in the same way.
How do I resole this? I have checked the cables are seated in the panels properly and can't see anything wrong.
Scabutz said:
I had Gigabit internet installed last week and ran some ethernet cables to my lounge and office. In the lounge I have a gigabit swtich.
I have run shielded Cat6 cable from the router to the switch in underground conduit then the from the swtich a patch cable into a wall socked which runs up to a wall socket in my office in the room above. All panels and cables are Cat6.
So the problem. At the router and also at the gigabit switch in the lounge I run a speed test and get near as damnit to the 900mb expected. But in the office I cant get over 600mb, which in itself isnt a problem, but I am getting packets dropped. So on online games like Fortnite it jerks about etc.
Its not a massive problem, and a first world one at that, but there is obviously something wrong. I have two cable runs going to the office into a double face plate. One has my PC the other a mesh node. Both cables perform in the same way.
How do I resole this? I have checked the cables are seated in the panels properly and can't see anything wrong.
Do they run near mains cables? You could be getting interference.I have run shielded Cat6 cable from the router to the switch in underground conduit then the from the swtich a patch cable into a wall socked which runs up to a wall socket in my office in the room above. All panels and cables are Cat6.
So the problem. At the router and also at the gigabit switch in the lounge I run a speed test and get near as damnit to the 900mb expected. But in the office I cant get over 600mb, which in itself isnt a problem, but I am getting packets dropped. So on online games like Fortnite it jerks about etc.
Its not a massive problem, and a first world one at that, but there is obviously something wrong. I have two cable runs going to the office into a double face plate. One has my PC the other a mesh node. Both cables perform in the same way.
How do I resole this? I have checked the cables are seated in the panels properly and can't see anything wrong.
The shielded nature of the cable should make it a non issue but you have to make sure the shield is connected properly. Did you use shielded connectors too (assuming you made your own cables).
Do you have a good quality cable tester available? If not you could double check by connecting a cable to the shield and then putting to earth, probably best done at the switch end.
if you have a piece of cable long enough, I'd temporarily run a length directly to the office to eliminate the cabling as a problem.
Or you could take the machine that is running the speedtest downstairs and plug it into the switch to make sure that the problem isn't in that machine.
Or you could take the machine that is running the speedtest downstairs and plug it into the switch to make sure that the problem isn't in that machine.
Edited by nyt on Friday 25th September 10:44
Is it the HUB4 by any chance?
I had the VM gigabit service installed about 3 weeks ago. Exactly the same as you, I had run CAT6 cabling to 3 locations around the house and then connected everything to the HUB4.
Rubbish. Couldn't assign names to the devices in the router, crashed several times, wifi coverage was worse than the HUB3 (and that is saying something) and my lad said that he kept suffering from packet loss via his CAT6 cable in his room.
Ended up switching the HUB to modem mode and using an old router that my lad had spare. Actually worked OK but randomly kept freezing, we suspect the old router was just not up to the job.
So eventually cracked and bought a Ubiquiti Edgerouter and a set of 3 TP-Link S4 Deco mesh wifi APs. About £150 all in. Perfect. Proper router (quite technical compared to HUB4 though because it's almost business spec. kit basically) which can handle everything that 3 heavy use users can throw at it, and a full household of 2.4g and 5g network signal so any device can access the mesh network from anywhere in the house without drop outs, re-logins , etc... I just ran Ookla on my laptop, 337MBps download.. via WIFI, That'll do!
If it is the HUB4 you've got, switch it to modem and find your own router and wifi solution.
I had the VM gigabit service installed about 3 weeks ago. Exactly the same as you, I had run CAT6 cabling to 3 locations around the house and then connected everything to the HUB4.
Rubbish. Couldn't assign names to the devices in the router, crashed several times, wifi coverage was worse than the HUB3 (and that is saying something) and my lad said that he kept suffering from packet loss via his CAT6 cable in his room.
Ended up switching the HUB to modem mode and using an old router that my lad had spare. Actually worked OK but randomly kept freezing, we suspect the old router was just not up to the job.
So eventually cracked and bought a Ubiquiti Edgerouter and a set of 3 TP-Link S4 Deco mesh wifi APs. About £150 all in. Perfect. Proper router (quite technical compared to HUB4 though because it's almost business spec. kit basically) which can handle everything that 3 heavy use users can throw at it, and a full household of 2.4g and 5g network signal so any device can access the mesh network from anywhere in the house without drop outs, re-logins , etc... I just ran Ookla on my laptop, 337MBps download.. via WIFI, That'll do!
If it is the HUB4 you've got, switch it to modem and find your own router and wifi solution.
Edited by Piersman2 on Friday 25th September 14:35
Its Vodaphone Gigafast.
Its not the device I have used the same laptop in the office and at the gigabit switch. Oddly I get full upload speed everywhere, its just download.
To Summarise
At router 850mbps Down / 900 mbps UP
At switch 860mbps Down / 900 mbps UP
At office ~600mbps Down / 900 mbps UP
This is with no other load on the network.
Near a mesh node I can get 800 mbps on 5ghz Wifi.
Either the cabling is s
t or there is interference. The cables only go near electrical cable at the termination points. They are not running alongside.
The patch cables I bought and they are also S/FTP shielded & CAT6. The main cable is S/UTP cat 6
Its not the device I have used the same laptop in the office and at the gigabit switch. Oddly I get full upload speed everywhere, its just download.
To Summarise
At router 850mbps Down / 900 mbps UP
At switch 860mbps Down / 900 mbps UP
At office ~600mbps Down / 900 mbps UP
This is with no other load on the network.
Near a mesh node I can get 800 mbps on 5ghz Wifi.
Either the cabling is s
t or there is interference. The cables only go near electrical cable at the termination points. They are not running alongside.The patch cables I bought and they are also S/FTP shielded & CAT6. The main cable is S/UTP cat 6
How odd, I had to disconnect the switch and patch cables in the lounge to decorate, Now I have connected them back up its fine. Did a speed test last night and got 830mbps whilst the kids were watching YouTube at the same time and now not getting any packets dropped.
Guess one of the patch cables wasnt seated properly
Guess one of the patch cables wasnt seated properly
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