Audi Approved Used Dodgy Service History??
Discussion
Hi
I have just paid for a 66 plate Audi A3 from a main dealer through the used approved scheme.
The car has done 32k miles and had its second service a couple of weeks ago when it arrived at the dealership. The previous owner had it on a variable 18k service plan.
I asked if the first service at 18k was at an Audi dealership and it turns out they don’t have any record of that service... He said they know it was done because when they got it in the reader said next service due in 4k miles (instead of overdue by 14k miles).
I said I would like to know where the service was done and he has tried to contact the previous owner but he’s not heard back from them.
I have just paid for the car so I’m a bit concerned. Is this an issue or can I trust that the service had been done at 18k as the dealer is suggesting? He seems to think that as the service light had been reset it must of been done by an authorised garage.
I have just paid for a 66 plate Audi A3 from a main dealer through the used approved scheme.
The car has done 32k miles and had its second service a couple of weeks ago when it arrived at the dealership. The previous owner had it on a variable 18k service plan.
I asked if the first service at 18k was at an Audi dealership and it turns out they don’t have any record of that service... He said they know it was done because when they got it in the reader said next service due in 4k miles (instead of overdue by 14k miles).
I said I would like to know where the service was done and he has tried to contact the previous owner but he’s not heard back from them.
I have just paid for the car so I’m a bit concerned. Is this an issue or can I trust that the service had been done at 18k as the dealer is suggesting? He seems to think that as the service light had been reset it must of been done by an authorised garage.
Edited by massmaster on Saturday 3rd October 22:49
Edited by massmaster on Saturday 3rd October 22:50
you need to read the small print on the audi approved scheme
Do they claim all cars will have FSH? Also FSH is such a grey area.
Do they have a 30 day 'cooling off' period or similar when you can return the car? Perhaps indicate you might take this route if they are not more helpful?
The thing is they might just make up a computer print out to say it was serviced - would you accept that?
Do they claim all cars will have FSH? Also FSH is such a grey area.
Do they have a 30 day 'cooling off' period or similar when you can return the car? Perhaps indicate you might take this route if they are not more helpful?
The thing is they might just make up a computer print out to say it was serviced - would you accept that?
Drive Blind said:
you need to read the small print on the audi approved scheme
Do they claim all cars will have FSH? Also FSH is such a grey area.
Do they have a 30 day 'cooling off' period or similar when you can return the car? Perhaps indicate you might take this route if they are not more helpful?
The thing is they might just make up a computer print out to say it was serviced - would you accept that?
He said that for it to be considered for the used approved scheme it must of been serviced on time. Do they claim all cars will have FSH? Also FSH is such a grey area.
Do they have a 30 day 'cooling off' period or similar when you can return the car? Perhaps indicate you might take this route if they are not more helpful?
The thing is they might just make up a computer print out to say it was serviced - would you accept that?
I am less worried about the FSH record and more worried that it missed its first service completely.
I think the fact that the service mileage reader had been reset means it must of had one? Presumably the chance of someone resetting that without giving it a service are very low?
massmaster said:
I think the fact that the service mileage reader had been reset means it must of had one? Presumably the chance of someone resetting that without giving it a service are very low?
Nope: https://youtu.be/Y2IkIfF2_asmassmaster said:
Trevor555 said:
Is it the same Audi dealer that sold you a car with rubbish paintwork repairs?
I thought I recognized your user name.
No it is another dealership. I managed to return the one with the bad paint job. I thought I recognized your user name.
I can't seem to catch a break!
I'm sorry to say, but I wouldn't buy that car unless they can supply proof of that service.
Have they advertised it with FSH?
I've sold plenty of Audis to Audi dealers and all the ones I've encountered would only buy cars with a full Audi history, it's one of the first things they ask.
Edited by Trevor555 on Sunday 4th October 12:00
Have you taken delivery of the car yet?
If you haven't then you're likely to be able to get your money back.
Just tell them you would expect an "Audi approved used car" to have a full, provable, service history.
A sales person simply saying "it must have been done" is simply not good enough, tell them this.
If you haven't then you're likely to be able to get your money back.
Just tell them you would expect an "Audi approved used car" to have a full, provable, service history.
A sales person simply saying "it must have been done" is simply not good enough, tell them this.
Edited by Trevor555 on Sunday 4th October 12:24
Macneil said:
Just looked at the webiste, so it has not been incorrectly described...
Service History
We will endeavour to provide you with a service history certificate at the time of vehicle handover, detailing all routine servicing work that has been done by the Authorised Audi Centre network.
So because they say "endeavour" it means that a FSH is not guaranteed? Service History
We will endeavour to provide you with a service history certificate at the time of vehicle handover, detailing all routine servicing work that has been done by the Authorised Audi Centre network.
I don't understand how they can sell cars as approved used without any service history, it seems like the most basic thing to check.
Macneil said:
Just looked at the webiste, so it has not been incorrectly described...
Service History
We will endeavour to provide you with a service history certificate at the time of vehicle handover, detailing all routine servicing work that has been done by the Authorised Audi Centre network.
classic vague description of FSHService History
We will endeavour to provide you with a service history certificate at the time of vehicle handover, detailing all routine servicing work that has been done by the Authorised Audi Centre network.
The Audi dealer has detailed all service work carried out by the Authorised Audi Centre network - it's been serviced once by them.
The missing service, they know nothing about so they can't give details.
I'd expected better from Audi approved
Basically nobody has a clue if it has been serviced or not, the light could of been turned off by anybody.
Most good specialist garages have access to the online Audi service record and would update that so it would appear on the Audi website.
So they have either had it reset or a garage who doesn't have access to the records have done it and reset it.
I'm presuming it hasn't come with any paperwork or invoices either then?
Most good specialist garages have access to the online Audi service record and would update that so it would appear on the Audi website.
So they have either had it reset or a garage who doesn't have access to the records have done it and reset it.
I'm presuming it hasn't come with any paperwork or invoices either then?
TonyTony said:
Basically nobody has a clue if it has been serviced or not, the light could of been turned off by anybody.
Most good specialist garages have access to the online Audi service record and would update that so it would appear on the Audi website.
So they have either had it reset or a garage who doesn't have access to the records have done it and reset it.
I'm presuming it hasn't come with any paperwork or invoices either then?
Update! Most good specialist garages have access to the online Audi service record and would update that so it would appear on the Audi website.
So they have either had it reset or a garage who doesn't have access to the records have done it and reset it.
I'm presuming it hasn't come with any paperwork or invoices either then?
My salesman got a hold of the previous owner. The service was done by a "local service and MOT centre, VAT registered garage with over 30 years experience".
The salesman said we would contact them tomorrow to confirm the exact date and miles that it was done.
Presuming I can get proof of this, I take it I am in the clear to go ahead with the purchase?
massmaster said:
Update!
My salesman got a hold of the previous owner. The service was done by a "local service and MOT centre, VAT registered garage with over 30 years experience".
The salesman said we would contact them tomorrow to confirm the exact date and miles that it was done.
Presuming I can get proof of this, I take it I am in the clear to go ahead with the purchase?
Unless they have proof that it was serviced to Audi's specification using the correct parts and fluids I wouldn't touch it with a barge pole. In fact I would probably still walk away from it even with the proof.My salesman got a hold of the previous owner. The service was done by a "local service and MOT centre, VAT registered garage with over 30 years experience".
The salesman said we would contact them tomorrow to confirm the exact date and miles that it was done.
Presuming I can get proof of this, I take it I am in the clear to go ahead with the purchase?
massmaster said:
Update!
My salesman got a hold of the previous owner. The service was done by a "local service and MOT centre, VAT registered garage with over 30 years experience".
The salesman said we would contact them tomorrow to confirm the exact date and miles that it was done.
Presuming I can get proof of this, I take it I am in the clear to go ahead with the purchase?
If I were you I would get the garage to print a backdated invoice for you/the cars records. That will fill the missing void when you come to move the car on in the future.My salesman got a hold of the previous owner. The service was done by a "local service and MOT centre, VAT registered garage with over 30 years experience".
The salesman said we would contact them tomorrow to confirm the exact date and miles that it was done.
Presuming I can get proof of this, I take it I am in the clear to go ahead with the purchase?
Edited by TonyTony on Sunday 4th October 15:03
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