Tag watch issue

[ASONI]

I have a tag watch which I bought new in 2017 (from tag boutique). In 2019 it stopped working completely so I sent it to their authorised repair centre but as it was just over the 2 year warranty, I had to pay for a full service and repair.

I finally got it back from them in August but it has developed another fault already (the date has not moved forward last 2 days).

I am very reluctant to send back for another repair. I don't know the exact law, but I'm certain there is something that covers me here? A £1500 watch that isn't worn often should last more than 2/3 years, and certainly shouldn't go wrong just 2 months after having a full service and repair.

In short, I would be looking for a replacement or refund as lost faith in it.

Can anyone help with where I stand before I send the watch back to them?

Edited by ASONI on Thursday 8th October 13:07

[GTEYE]

I don't think you have the right to refund or replacement on something that you bought 3 years ago.

But if i remember correctly, the repair/service should have a warranty on it so you should be entitled to send it back for a FOC repair

[Ikemi]

As GTEYE says, there should be a warranty on the service/repair work. Confirm this with your local AD, send the watch back for repair and once done, either enjoy it or sell it on! I experienced similar with a TAG Heuer watch and the entire process soured watch ownership; it had to go. Strangely, I did buy a few more TAG watches afterwards, but none reside in my current collection. I've done TAG Heuer ...

[ASONI]

Ah ok, what's more annoying then it going wrong is their lead times to sort it out! It took 7 months last time but that was partly due to lockdown.

[SimNugget]

There will be a warranty on the repair and they will prioritise the work so it won’t take so long.

I had to send a Rolex back twice after service, second and third time were much faster than the initial service.

S