BetFred refuses to pay out £1.7milion
BetFred refuses to pay out £1.7milion
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Discussion

Andy 308GTB

Original Poster:

3,020 posts

245 months

Friday 16th October 2020
quotequote all
https://www.bbc.co.uk/news/uk-54564536

I suspect that when the details of this case come out, it will be obvious that the punter's win should have been something like £1.7k not £1.7m.
And BetFred will argue around this & of course refer back to their T&C's - all 49 pages of them!

But will the punter's lawyers argue that if the software is faulty, then it isn't fit for purpose and ALL bets placed historically via this product should be returned to the punters? That would be a damn sight more than £1.7m

In the current climate of 'bash the bookies' (rightly deserved over certain current practices, IMO) - I can't see BetFred winning this.

myvision

2,098 posts

160 months

Friday 16th October 2020
quotequote all
I hope he wins.

poo at Paul's

14,558 posts

199 months

Friday 16th October 2020
quotequote all
Andy 308GTB said:
https://www.bbc.co.uk/news/uk-54564536

I suspect that when the details of this case come out, it will be obvious that the punter's win should have been something like £1.7k not £1.7m.
And BetFred will argue around this & of course refer back to their T&C's - all 49 pages of them!

But will the punter's lawyers argue that if the software is faulty, then it isn't fit for purpose and ALL bets placed historically via this product should be returned to the punters? That would be a damn sight more than £1.7m

In the current climate of 'bash the bookies' (rightly deserved over certain current practices, IMO) - I can't see BetFred winning this.
I am not a gambler, but when you win jackpot prize on a game like this, is it not clear before you play how much that jackpot is? I appreciate it may change as more people play, but at the point you roll the dice, or pick the card, surely it should be clear?
I note he is not saying he won the advertised jackpot prize pool of £1.7M etc? But of course if it was advertised as such and he played and won, then he has a chance, thats for sure.

I know a chap who won about 65k on some online poker and that was a big prize, back in about 2005. So the 60k offer may have been a decent one.


MrBarry123

6,091 posts

145 months

Friday 16th October 2020
quotequote all
I hope he wins too.

The whole gambling industry is like a bath that hasn’t been washed in years: full of scum.

Countdown

47,696 posts

220 months

Friday 16th October 2020
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Did he actually WIN the money or did his betting account got credited in error?

Crafty_

13,868 posts

224 months

Friday 16th October 2020
quotequote all
So the win was caused by a software glitch, but seemingly it only ever affected him and they can't explain exactly what the glitch was. Iffy isn't it.

On the other hand though, can you really win that much from gambling games in one play ? seems rather high. If they claimed the glitch was exceedance of a max payout limit in the software - then surely the payout was an obvious glitch and they're home free ?

The offer of money to go away would suggest this isn't the case though ?

Oakey

27,970 posts

240 months

Friday 16th October 2020
quotequote all
If it was an 'error' why did they offer him £30k, followed by £60k on the proviso he never mentions it?

Is this the same story from a while back or another one? When they say "software glitch" you do wonder if the "glitch" is that he won, when they know it's impossible, because it's programmed never to pay out the jackpot?

dundarach

6,011 posts

252 months

Friday 16th October 2020
quotequote all
Have no opinion on the gambling industry as such, fool and his money and all that jazz.

Realy, really hate the adverts!

However if he won the money then it's his.

IF however the software screwed up, then no, it's not his, is it!

That would be like suggesting if the bank did this, you could keep it, or for that matter, if my next Amazon payment goes through for £100k rather than £100 Amazon can keep it.

If he's a scamming bd, which I think he is, I hope he loses and his house.

If it was an error, than he's a greedy bd too as they offered him £60,000.


55palfers

6,282 posts

188 months

Friday 16th October 2020
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Didn't gambling debts used to be "honour only"

Andy 308GTB

Original Poster:

3,020 posts

245 months

Friday 16th October 2020
quotequote all
It could be that there is a massive jackpot and it can technically be won. So BetFred are in the clear here.

BUT on the very rare occasion that someone does win it, they claim an error, settle a much smaller amount tied into a confidentiality agreement.
This could have been going on for years. Given the choice of an immediate cash payout (albeit smaller) versus a protracted legal battle against a very motivated company, where costs could be huge and with absolutely no guarantee of success. What would most punters (and that is key here) choose? I think BetFred know their market.

carreauchompeur

18,303 posts

228 months

Friday 16th October 2020
quotequote all
I’ve just read this on another site.

It’s definitely an interesting case. Ordinarily stuff like this I’d dismiss as ‘scamming bd, clear error, E+OE, move on’ but actually there does seem to be a degree of substance to it and the settlement offers to him are interesting.

And of course the logic... if there’s a software error, the platform is unreliable and therefore you should refund ALL losing bets... which i would wager would come to a bit more than £1.7 million!

Smurfsarepeopletoo

972 posts

81 months

Friday 16th October 2020
quotequote all
In the grand scheme of things 1.7m wouldnt be much for them to pay out if it was a genuine win, I imagine the money was a gesture of goodwill for the error and inconvenience of making someone think there life has just changed forever, I would have thought that if they thought that there was a chance they were going to lose, they would have paid him the money.

He is probably doing this on a no win no fee, but im still not sure wether I would want to risk them trying to recover their legal costs from me if I lost, and then losing everything having to pay them back.

ch37

10,642 posts

245 months

Friday 16th October 2020
quotequote all
Andy 308GTB said:
It could be that there is a massive jackpot and it can technically be won. So BetFred are in the clear here.

BUT on the very rare occasion that someone does win it, they claim an error, settle a much smaller amount tied into a confidentiality agreement.
This could have been going on for years. Given the choice of an immediate cash payout (albeit smaller) versus a protracted legal battle against a very motivated company, where costs could be huge and with absolutely no guarantee of success. What would most punters (and that is key here) choose? I think BetFred know their market.
Yeah that's a fascinating angle, they seemed pretty desperate to cover it up if they were offering to immediately double the payoff for an NDA. I wonder how many more out there have had this happen to them? £60k would be difficult to turn down so fair play to the chap for taking these further (presumably at the risk of losing everything + legal fees?)

QuartzDad

2,790 posts

146 months

Friday 16th October 2020
quotequote all
"Betfred representatives initially confirmed Green’s epic win, resulting in Green racking up a £2,500 bill celebrating with friends and family.

Green’s elation turned to despair four days after his apparent life-changing win when one of Betfred’s representatives contacted Green and informed him Betfred would not be honouring the jackpot."

The 4 day wait is enormously suspicious.

dudleybloke

20,553 posts

210 months

Friday 16th October 2020
quotequote all
As others have said, either pay him what he won or refund EVERYBODY who played that game.


nikaiyo2

5,801 posts

219 months

Friday 16th October 2020
quotequote all
The article is not very clear, it seems to suggest that his account was credited with £1.7m in error... Not that he won £1.7m in error, then seems to contradict that further on.

There is a big but coming... winning £1.7m in blackjack in one sitting ? No chance, even the High Roller Rooms in vegas are limited to $50k hands.

I think it would be obvious from his play history if a £1.7m win was even in the realms of possibility. I think (and am not mega into Blackjack so might be wrong) staking £50k a hand would require 20+ Blackjacks in the siting to win £1.7m, and not loose a hand... A quick google suggests that Betfreds max bet is £150 so that would mean 7555 blackjacks


Oakey

27,970 posts

240 months

Friday 16th October 2020
quotequote all
nikaiyo2 said:
The article is not very clear, it seems to suggest that his account was credited with £1.7m in error... Not that he won £1.7m in error, then seems to contradict that further on.

There is a big but coming... winning £1.7m in blackjack in one sitting ? No chance, even the High Roller Rooms in vegas are limited to $50k hands.

I think it would be obvious from his play history if a £1.7m win was even in the realms of possibility. I think (and am not mega into Blackjack so might be wrong) staking £50k a hand would require 20+ Blackjacks in the siting to win £1.7m, and not loose a hand... A quick google suggests that Betfreds max bet is £150 so that would mean 7555 blackjacks
https://help.sportingbet.com/en/casino-help/blackjack/playtechfrankiedettorimagic7bj

The rules are here but it seems there's an element of the game that results in 7777:1 payout;

"If you collect 7 trophies or more in 2 consecutive rounds you win the jackpot: 7777 times your bet."

So you'd only need to place around £218.

Tankrizzo

7,945 posts

217 months

Friday 16th October 2020
quotequote all
"Hi can I have my 1.7m winnings please"

[4 days elapse]

"Oh, er, there was an error"

"What was the error?"

"Er, can't tell you"

"Have you got any proof?"

"Er, no. But there was an error. Very sorry. Have this hush money and shut up."

Dodgy as hell.

Digga

46,701 posts

307 months

Friday 16th October 2020
quotequote all
carreauchompeur said:
I’ve just read this on another site.

It’s definitely an interesting case. Ordinarily stuff like this I’d dismiss as ‘scamming bd, clear error, E+OE, move on’ but actually there does seem to be a degree of substance to it and the settlement offers to him are interesting.

And of course the logic... if there’s a software error, the platform is unreliable and therefore you should refund ALL losing bets... which i would wager would come to a bit more than £1.7 million!
^The bit in bold seems salient.

I wonder if that has ever happened?

Regulation and the industry aside, I agree with others, I am sick to the back teeth of ads for gambling. For anyone with a weakness for it, it must be nigh on impossible to abstain.

QuartzDad

2,790 posts

146 months

Friday 16th October 2020
quotequote all
Green explained that he started with £100 and almost lost it all before hitting a bonus that saw his balance soar to approximately £10,600. According to Green, £10,000 would have been life-changing money to him.

Riding his good fortune, Green continued to play the online casino game and increased his winnings to £38,000, then £76,000 before hitting an astonishing £600,000. Then the screen of his mobile displayed a flashing banner stating he had won the game’s jackpot of £1,722,500.24; a delighted Green took a screenshot of his balance as he couldn’t believe he had won such a gargantuan sum.

https://uk.pokernews.com/news/2018/11/betfred-expo...

I'm guessing Playtech/Betfred looked at the history afterwards and decided their code had given too many 70:1 and 7777:1 payouts.