Tenant with Covid wants shower fixed.
Discussion
What would you do?
I had a call from one of my tenants at 10.00 am this morning to tell me the electric shower in his flat had made a popping noise and was not working, he'd checked the fuse and that was okay so could I get it sorted out please, oh, and by the way I'm self isolating so it's not very convenient not having a shower.
I told him I would talk to my plumber tomorrow and get back to him but in the meantime he would have to make do with using the bath which he didn't sound too happy about.
Now I'm normally pretty quick in getting any problems fixed in my flats and have a very reliable team of contractors who will usually fit me in at short notice, but, in this case I think I'm within my rights to refuse to send anyone into his flat to look at this until his period of self isolation finishes.
Apparently he tested positive on Tuesday so next Friday is the earliest possible time according to the guideline ten days but to be extra safe I'm going to book him in for a week on Monday which I think my plumber should be okay with and he'll just have to use the bath until then.
I had a call from one of my tenants at 10.00 am this morning to tell me the electric shower in his flat had made a popping noise and was not working, he'd checked the fuse and that was okay so could I get it sorted out please, oh, and by the way I'm self isolating so it's not very convenient not having a shower.
I told him I would talk to my plumber tomorrow and get back to him but in the meantime he would have to make do with using the bath which he didn't sound too happy about.
Now I'm normally pretty quick in getting any problems fixed in my flats and have a very reliable team of contractors who will usually fit me in at short notice, but, in this case I think I'm within my rights to refuse to send anyone into his flat to look at this until his period of self isolation finishes.
Apparently he tested positive on Tuesday so next Friday is the earliest possible time according to the guideline ten days but to be extra safe I'm going to book him in for a week on Monday which I think my plumber should be okay with and he'll just have to use the bath until then.
Send them one of these:
https://www.amazon.co.uk/Croydex-Push-Fit-Basin-Sh...
I wouldn't ask someone to go into a house where somone had tested positive.
https://www.amazon.co.uk/Croydex-Push-Fit-Basin-Sh...
I wouldn't ask someone to go into a house where somone had tested positive.
My plumber as expected was not prepared to go into the flat until the tenants quarantine period is over so he's booked in for a week Monday which I'm comfortable with, the tenant has sent me a photo of the offending shower unit so I can get one with the same fittings to save time on site.
The tenant has accepted that a bath will do until then and I offered to drop in some bubble bath for him which eased the tension, he did try to get me to get the plumber in on the Saturday as he's going back to work on the Monday but I said no as the plumber had been clear that he wouldn't do that.
He's a nice guy and a good tenant and I do feel a bit sorry for him as he didn't sound great on the phone but he assures me he's doing okay, I'll check up with him by text daily and have offered to get supplies for him if necessary.
I do try to do the best for all of my tenants and they normally get any problems fixed within 24-48 hours but I think this is the right way to deal with this in the circumstances.
The tenant has accepted that a bath will do until then and I offered to drop in some bubble bath for him which eased the tension, he did try to get me to get the plumber in on the Saturday as he's going back to work on the Monday but I said no as the plumber had been clear that he wouldn't do that.
He's a nice guy and a good tenant and I do feel a bit sorry for him as he didn't sound great on the phone but he assures me he's doing okay, I'll check up with him by text daily and have offered to get supplies for him if necessary.
I do try to do the best for all of my tenants and they normally get any problems fixed within 24-48 hours but I think this is the right way to deal with this in the circumstances.
TeeRev said:
My plumber as expected was not prepared to go into the flat until the tenants quarantine period is over so he's booked in for a week Monday which I'm comfortable with, the tenant has sent me a photo of the offending shower unit so I can get one with the same fittings to save time on site.
The tenant has accepted that a bath will do until then and I offered to drop in some bubble bath for him which eased the tension, he did try to get me to get the plumber in on the Saturday as he's going back to work on the Monday but I said no as the plumber had been clear that he wouldn't do that.
He's a nice guy and a good tenant and I do feel a bit sorry for him as he didn't sound great on the phone but he assures me he's doing okay, I'll check up with him by text daily and have offered to get supplies for him if necessary.
I do try to do the best for all of my tenants and they normally get any problems fixed within 24-48 hours but I think this is the right way to deal with this in the circumstances.
you are under a duty to inform any contractor of anything that is likely to harm them ie like an illness which you are aware of. The contractor should also be asking any tenant if they are well/isolation etc ie a risk assessment.The tenant has accepted that a bath will do until then and I offered to drop in some bubble bath for him which eased the tension, he did try to get me to get the plumber in on the Saturday as he's going back to work on the Monday but I said no as the plumber had been clear that he wouldn't do that.
He's a nice guy and a good tenant and I do feel a bit sorry for him as he didn't sound great on the phone but he assures me he's doing okay, I'll check up with him by text daily and have offered to get supplies for him if necessary.
I do try to do the best for all of my tenants and they normally get any problems fixed within 24-48 hours but I think this is the right way to deal with this in the circumstances.
You are aware of the illness - you inform the contractor he then risk assess and decides to go in when he views it safe to do so. Thus you are perfectly correct in what you are doing.
Just to highlight that general maintenance should not be stopped and Im surprised LHA are doing so. As a Letting agency owner we are arranging maintenance as appropriate.
Gassing Station | Business | Top of Page | What's New | My Stuff