BT - corporate thugs (!)
Discussion
Just had BT on the phone this morning because our contracts are up in March. Been with them for 5 or 6 years.
For good commercial reasons we'd be happy to do a 12 month extension (no change in services)
No sir, we don't do less than 2 years.
What happens if I need to cancel after 12 months?
Cancellation charge of 75% of the outstanding contract.
I expect the price will now go up as well.
t
ts.
(that is all).
For good commercial reasons we'd be happy to do a 12 month extension (no change in services)
No sir, we don't do less than 2 years.
What happens if I need to cancel after 12 months?
Cancellation charge of 75% of the outstanding contract.
I expect the price will now go up as well.
t
ts.(that is all).
Wombat3 said:
Just had BT on the phone this morning because our contracts are up in March. Been with them for 5 or 6 years.
For good commercial reasons we'd be happy to do a 12 month extension (no change in services)
No sir, we don't do less than 2 years.
What happens if I need to cancel after 12 months?
Cancellation charge of 75% of the outstanding contract.
I expect the price will now go up as well.
tts.
(that is all).
Yep. I had a horrific time trying to cancel a Business contract with them. I was suffering from a loyalty premium but they refused to offer me equivalent to that offered to new customers. I told them to stuff it and requested it cancelled with the relevant cancellation period. The next two quarters they still took money and when queried, they said they had no record of cancellation. It took me nearly 6 months to get (some) of my money back. The rest I wrote off to get them out of my life. Never again.For good commercial reasons we'd be happy to do a 12 month extension (no change in services)
No sir, we don't do less than 2 years.
What happens if I need to cancel after 12 months?
Cancellation charge of 75% of the outstanding contract.
I expect the price will now go up as well.
t
ts.(that is all).
Moved away from BT a few years ago. Switched to Plusnet Business, which admittedly is BT owned, much cheaper for exactly the same service, better customer service based in the UK, very easy and quick to speak to someone. Can't get around the contract but they start from 12months, and will allow one move with the contract period with free connection/installation at your new premises.
gifdy said:
Yep. I had a horrific time trying to cancel a Business contract with them. I was suffering from a loyalty premium but they refused to offer me equivalent to that offered to new customers. I told them to stuff it and requested it cancelled with the relevant cancellation period. The next two quarters they still took money and when queried, they said they had no record of cancellation. It took me nearly 6 months to get (some) of my money back. The rest I wrote off to get them out of my life. Never again.
Had exactly the same experience. Took me months to finally get rid of them. For a communications company they are absolutely impossible to communicate with.
To the OP, if you kick them in to touch, make a record of all dates and correspondence as you will certainly need to refer back to it!
I have no complaints about the services, they have been good. I am currently WFH with my IP phone sat on my desk beside me & it works as if I was in the office (across Virgin BB) , all good.
I would move it elsewhere but we have broadband & IP telephony so there would be a considerable cost to doing it. I have no doubt the (expensive) Polycom IP phones we bought 5 or 6 years ago would not work on any other provider. I have had a poke around & the software looks like its locked to BT to to me.
So am basically stuck .
You'd think companies would have learned by now that pissing your customers off over stuff like this is really counter productive!
I would move it elsewhere but we have broadband & IP telephony so there would be a considerable cost to doing it. I have no doubt the (expensive) Polycom IP phones we bought 5 or 6 years ago would not work on any other provider. I have had a poke around & the software looks like its locked to BT to to me.
So am basically stuck .
You'd think companies would have learned by now that pissing your customers off over stuff like this is really counter productive!
My mum moved from BT to talk talk about 2 years ago. We’d had BT for many years, long out of contract. She Rang to cancel and aggressive Glaswegian chap started with the trying to get her to stay, then changed tactic and said we couldn’t cancel, and wouldn’t facilitate it and started threatening legal action which got her in a panic.
I rang back and spoke to a lady who confirmed the contract had finished and we were able to cancel and she would facilitate this. She couldn’t explain her colleagues actions (understandable) but passed on my complaint. Thinking back I never heard from BT about it.
I rang back and spoke to a lady who confirmed the contract had finished and we were able to cancel and she would facilitate this. She couldn’t explain her colleagues actions (understandable) but passed on my complaint. Thinking back I never heard from BT about it.
RicksAlfas said:
You will find many of the resellers use the BT network, so you can probably still use your hardware.
I use a local company for all our mobiles, landlines, internet. I get one invoice a month and any problems I have one contact. It works well for us.
Thanks I will look into it (though frankly I could do without wasting the time on it). I use a local company for all our mobiles, landlines, internet. I get one invoice a month and any problems I have one contact. It works well for us.
It would be the cost of buying new hardware that is the barrier to change. I have no issue with multi year contract terms for new services, but there is nothing new required here. This is only about BT tying down revenue whether it actually has to provide services or not.
RicksAlfas said:
I use a local company for all our mobiles, landlines, internet. I get one invoice a month and any problems I have one contact. It works well for us.
Likewise. We needed Openreach to come out to do some sort of initial connection when we moved office the other year and they were the only issue in the whole process. I've never considered using BT because of all the horror stories I hear.
PistonBroker said:
RicksAlfas said:
I use a local company for all our mobiles, landlines, internet. I get one invoice a month and any problems I have one contact. It works well for us.
Likewise. We needed Openreach to come out to do some sort of initial connection when we moved office the other year and they were the only issue in the whole process. I've never considered using BT because of all the horror stories I hear.
The commercial stuff is nothing to do with them.
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