Virgin Speed
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Discussion

Armchair Expert

Original Poster:

3,102 posts

104 months

Sunday 24th January 2021
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My internet access has been slow for a while now and i have complained but it never speeded up.

couple of nights ago it was crawling so did the reboots. Called virgin, was taken through the various options, a recording told me there were no faults and that they are not open, no details when they do work

Yesterday internet was even slower, did a speed test, reboot again, rang virgin. Was on hold for 50 minutes got through to India and got some good news, engineers are working on upgrading in my area and they will resolve the matter by 10am; 5 of February!

ecsrobin

18,674 posts

195 months

Sunday 24th January 2021
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How are you connecting? Wired or wireless? What speed are you paying for?

clived

577 posts

270 months

Sunday 24th January 2021
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ecsrobin said:
How are you connecting? Wired or wireless? What speed are you paying for?
FTTC or over the phone line?

anonymous-user

84 months

Sunday 24th January 2021
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My 200mbps Virgin BB is around 210mbps when directly connected & wifi
Only 75mbps on my to link deco mesh, trying to figure that out !

Piersman2

6,676 posts

229 months

Sunday 24th January 2021
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Are you sure your Decos are 1GB cabled?

I upgraded to Virgin 1GB a couple of months back. Bought Deco mesh APs, speed was not as expected so checked spec. Found the ones I bought were only 100mb, not 1GB. Sent them back and got the 1GB version, now WIFI is running at upto 450mb with an Ookla test.

You'd think every modern device would be 1GB these days, but apparently not and it wasn't that easy to check o nthe website.

anonymous-user

84 months

Sunday 24th January 2021
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Piersman2 said:
Are you sure your Decos are 1GB cabled?

I upgraded to Virgin 1GB a couple of months back. Bought Deco mesh APs, speed was not as expected so checked spec. Found the ones I bought were only 100mb, not 1GB. Sent them back and got the 1GB version, now WIFI is running at upto 450mb with an Ookla test.

You'd think every modern device would be 1GB these days, but apparently not and it wasn't that easy to check o nthe website.
Hi
Thanks for the suggestion:-
It says they were on Amazon
“ Provides fast and stable connections with speeds of up to 1167 Mbps and works with all internet service provider (ISP) and modem”

However that is a bit misleading i just found:-
“ Despite having AC1200, the maximum WiFi speed you can get on the Deco E4 is only up to 100Mbps due to the limitation by the Ethernet port. So, I only recommend this model to those with a 100Mbps or slower Internet connection”


Edited by anonymous-user on Sunday 24th January 19:30

TheAngryDog

13,267 posts

239 months

Monday 25th January 2021
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I have Deco's and 100mb Virgin.

I get over 100mbs on Wifi and on ethernet.

Armchair Expert

Original Poster:

3,102 posts

104 months

Wednesday 27th January 2021
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ecsrobin said:
How are you connecting? Wired or wireless? What speed are you paying for?
I am connect wirelessly and i am paying for 100mbps.

It was down to 6.6 at one point and up to 31 yesterday at the mo i have 21 average, my android devices are about 10mbps faster

using win10



anonymous-user

84 months

Wednesday 27th January 2021
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What did Virgin say when you spoke to them?

xeny

5,514 posts

108 months

Wednesday 27th January 2021
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[redacted]

ecsrobin

18,674 posts

195 months

Wednesday 27th January 2021
quotequote all
[redacted]

Fore Left

1,618 posts

212 months

Wednesday 27th January 2021
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Jimboka said:
My 200mbps Virgin BB is around 210mbps when directly connected & wifi
Only 75mbps on my to link deco mesh, trying to figure that out !
I don't about Deco specifically but one thing to check is that the master node (the one wired to the SH3) isn't in router mode AND the SH3 is in router mode. Had a similar issue with a Tenda mesh. Something to do with double NAT. Reduced wifi throughput to 20mbps. Put the master node into bridge mode and instant 100mbps connectivity.

Armchair Expert

Original Poster:

3,102 posts

104 months

Thursday 28th January 2021
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[redacted]

anonymous-user

84 months

Thursday 28th January 2021
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Fore Left said:
Jimboka said:
My 200mbps Virgin BB is around 210mbps when directly connected & wifi
Only 75mbps on my to link deco mesh, trying to figure that out !
I don't about Deco specifically but one thing to check is that the master node (the one wired to the SH3) isn't in router mode AND the SH3 is in router mode. Had a similar issue with a Tenda mesh. Something to do with double NAT. Reduced wifi throughput to 20mbps. Put the master node into bridge mode and instant 100mbps connectivity.
Hi, thanks for the suggestion
I have the SH3 in modem mode (to disable wifi)
Deco in Router mode
I researched & the deco ethernet port is 100mbps, a limitation which is not in the products description!
I’m ok now though thanks.
The SH3 in modem mode, only has 1 live port (the first one you connect to after reboot, that had me going for a while..)
I now have a 5 port Netgear switch connected to SH with 1gig ports
My SkyQ / SmartTv / Deco mesh connect there
So the mesh wifi is 100mmps due to the deco ethernet undocumented limitation.
The SkyQ etc is now via the netgear so gets the Virgin 200mbps speed for Netflix & all that, away from the mesh


Edited by anonymous-user on Thursday 28th January 08:21

Luca Brazzi

3,983 posts

295 months

Thursday 28th January 2021
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Glad you got it sorted.

I got 2 of these routers, with one plugged into the SH3.

ASUS RT-AC86U Wi-Fi AC2900

540mbs all over the house now, on a 500mbs contract.

xeny

5,514 posts

108 months

Thursday 28th January 2021
quotequote all
Jimboka said:
I have the SH3 in modem mode (to disable wifi)
Just to observe, it's perfectly possible to have the SH3 in Router mode and turn the wifi off.

megaphone

11,692 posts

281 months

Thursday 28th January 2021
quotequote all
Jimboka said:
Fore Left said:
Jimboka said:
My 200mbps Virgin BB is around 210mbps when directly connected & wifi
Only 75mbps on my to link deco mesh, trying to figure that out !
I don't about Deco specifically but one thing to check is that the master node (the one wired to the SH3) isn't in router mode AND the SH3 is in router mode. Had a similar issue with a Tenda mesh. Something to do with double NAT. Reduced wifi throughput to 20mbps. Put the master node into bridge mode and instant 100mbps connectivity.
Hi, thanks for the suggestion
I have the SH3 in modem mode (to disable wifi)
Deco in Router mode
I researched & the deco ethernet port is 100mbps, a limitation which is not in the products description!
I’m ok now though thanks.
The SH3 in modem mode, only has 1 live port (the first one you connect to after reboot, that had me going for a while..)
I now have a 5 port Netgear switch connected to SH with 1gig ports
My SkyQ / SmartTv / Deco mesh connect there
So the mesh wifi is 100mmps due to the deco ethernet undocumented limitation.
The SkyQ etc is now via the netgear so gets the Virgin 200mbps speed for Netflix & all that, away from the mesh


Edited by Jimboka on Thursday 28th January 08:21
Are you sure that is correct? If the Deco is the router and only has 100mbps ports, the whole network will be limited as all traffic will pass through the router.

anonymous-user

84 months

Thursday 28th January 2021
quotequote all
xeny said:
Just to observe, it's perfectly possible to have the SH3 in Router mode and turn the wifi off.
Another thing worthy of noting as more and more people work from home- the Virgin routers are typically not good with VOIP and might need to be run as a modem with an appropriate router.