Printer software failure

[DKL]

I have an HP Officejet printer at work and a Brother one at home. IN the last week the software pages for both have failed and I can't get them back.
On both cases I have an error image that doesn't respond but it's the same image.


I can't find anything on google yet as it's occurred on 2 completely separate systems it must be generic.
Anyone else?
I've tried reinstalling software, returning to a previous set up etc but no joy. I can scan at work directly from printer but no from the HP solution centre as I always have.
I'm hoping it's windows and a patch will appear soon.

[randlemarcus]

It's Flash, and it's dead. Try HP Smart as a controller application instead.

[DKL]

ok thanks, that's irritating.

[Sheepshanks]

Which HP Officejet is it? I dumped a 10yr old one a few months ago the software was never Windows 10 compatible - it'd worked (ish) for years but gradually was getting more iffy.

I replaced it was a HP Laserjet and that seems to randomly choose which bit of software to use for printing so I can be preented with one of three different interfaces! It does do network scanning hassle free though - that was a nightmare from day 1 with the Officejet and packed up altogether in the end.

[DKL]

There's more software on the HP site to fix just this it turns out, as long as you know what to search for. HP Scan and Capture seems to work.