Peeling Paintwork on a Door that was Resprayed

[scotsann]

Hello, this is my first post. Not sure if I've come to the right place. Just looking for a bit of advice. In 2018 I had my car pranged in a car park, long story short, passenger door needed dents removed and a respray. Car is ice white. Work was done by a recommended body shop company. Cut to 2021, here in Scotland we had a very heavy frost last weekend. Car was on the driveway during this period. On Monday of this week I noticed that paint is peeling from the door that was resprayed, frost had been on the whole car, but only the door that was resprayed is peeling the rest of the car is fine.

Just looking for a bit of guidance. I realise the work was carried out the end of 2018 but surely a respray should last longer than just over 2 years. I took the car to the person that carried out the work. His reply was frost has got underneath and it's just bad luck, meaning I'll have to pay to have the door stripped back and re-done. Is it just bad luck, or do I have some sort of claim with the body shop that carried out the work?

Apologies if this is the wrong forum. Just looking for some thoughts on this one.

Thank you

[Scrump]

If the body shop that did the repairs aren’t interested in sorting it out then I would be speaking to the insurers who paid for the work.
I had similar many years ago and the insurer told me there was a guarantee on repairs (I can’t remember exactly the length of guarantee). When the insurer spoke to the approved repairers things got sorted very quickly as I assume the repairers don’t want to lose their insurance work.

[scotsann]

Thanks for your reply. As it was a "hit and run" so to speak I didn't go through my insurers, I paid for the work myself. A total of £650, if I remember correctly. The excess would have been £500, so I figured £150 extra was a safe amount to protect my no claims.

The car is 5 years old, not a blemish anywhere else, so for the same door to show peeling paint, it seems a bad job in the first place. They've quoted £250 to put it right, but I'd rather go elsewhere and not give them another penny.

[V8covin]

scotsann said:

Thanks for your reply. As it was a "hit and run" so to speak I didn't go through my insurers, I paid for the work myself. A total of £650, if I remember correctly. The excess would have been £500, so I figured £150 extra was a safe amount to protect my no claims.

The car is 5 years old, not a blemish anywhere else, so for the same door to show peeling paint, it seems a bad job in the first place. They've quoted £250 to put it right, but I'd rather go elsewhere and not give them another penny.

I think you're right to go elsewhere.