Virgin Media cable broadband
Discussion
Well it took 2 weeks of calls but i finally got rid of Virgin broadband today.
Awful service (Wifi hub rubbish , wouldn't give me a booster) , awful bandwidth in reality ( i was on the 350mb package, lucky to see that speed once a week, more like sub 100mb most of the time and worse at weekends, hub needs rebooting regularly as it lost signal on a weekly basis .
Their customer service is a joke. Utter Joke. Every link on your account page directs you to new offers/ change of package upgrades, but no way to downgrade or cancel the service. Having to resort to contacting their corporate account teams, getting a 'special' SMS service to book a callback (which never worked) - it's just rubbish.
Have spent about 8 hours on the phone in total waiting to connect to someone in the disconnections dept, then they offered me £3.50 a month discount ( they put their prices up last month by, yes you guessed it, £3.50) .
Could not recommend at all. I thought BT were bad, Virgin are worse (so they are better at something).
Awful service (Wifi hub rubbish , wouldn't give me a booster) , awful bandwidth in reality ( i was on the 350mb package, lucky to see that speed once a week, more like sub 100mb most of the time and worse at weekends, hub needs rebooting regularly as it lost signal on a weekly basis .
Their customer service is a joke. Utter Joke. Every link on your account page directs you to new offers/ change of package upgrades, but no way to downgrade or cancel the service. Having to resort to contacting their corporate account teams, getting a 'special' SMS service to book a callback (which never worked) - it's just rubbish.
Have spent about 8 hours on the phone in total waiting to connect to someone in the disconnections dept, then they offered me £3.50 a month discount ( they put their prices up last month by, yes you guessed it, £3.50) .
Could not recommend at all. I thought BT were bad, Virgin are worse (so they are better at something).
xeny said:
Who are you trying next?
already have Three 5G broadband hub. Seeing a good 150-180Mb/s most of the time. Hammered it for a week or so with work/media/3 people's browsing and videos, added all of my numerous smart devices (Sonos/HIve ), no problem. Great Wifi hub too, strong signal all over the house. £14/month for 6 months, thereafter £29 for unlimited data.
Compared with Virgin at £55.50 a month for speeds rarely attained, poor wifi and awful customer service.
Night and day.
I agree with the customer service aspect, but had no issues with the service.
Average speeds @ time of day (average over 3 months):
General report:
Options are limited to 30mbps BT (and their re-sellers) or Three/EE 4G (no 5g here). EE 4G is capable of high speeds here (180mbps on some days), but the speed varies greatly day to day.
Average speeds @ time of day (average over 3 months):
General report:
Options are limited to 30mbps BT (and their re-sellers) or Three/EE 4G (no 5g here). EE 4G is capable of high speeds here (180mbps on some days), but the speed varies greatly day to day.
Edited by mmm-five on Monday 1st February 17:55
Speed was one of my main contentions with them (sic). My first 5-6 months were ok, since then it was pretty unreliable from a speed perspective. Why pay over the odds for something i wasn't getting etc.
I'd get advertised speeds rarely. Rebooting hub (at their suggestion) fixed issue for a day or so, then it would drop like a stone, to the extent that my Hive Hub kept going offline.
It's as much the fact that they really don't give a s
t when you speak to technical or customer service departments. If you can get through to them of course.
I'd get advertised speeds rarely. Rebooting hub (at their suggestion) fixed issue for a day or so, then it would drop like a stone, to the extent that my Hive Hub kept going offline.
It's as much the fact that they really don't give a s
t when you speak to technical or customer service departments. If you can get through to them of course. Gassing Station | Computers, Gadgets & Stuff | Top of Page | What's New | My Stuff