Ring doorbell live view issue

[UTH]

Somewhat recently the 'live view' feature of my doorbell has become very intermittent.....75% of the time it'll just say "activating device" and never actually work, other 25% of the time it's fine.

The doorbell is the other side of glass door from the router, can't be more than 2m, and I have 60MBPS speed, so it can't be the connection/internet

Any ideas? I've deleted the app and reinstalled, no joy. And this thing has worked perfectly before.

[CoolHands]

It’s cos they’re st

[UTH]

It was fine for years, did the job I wanted.

[anonymous-user]

Have you tried things like resetting your hub?

Mine used to be rubbish but has got better somehow.

[UTH]

El stovey said:

Have you tried things like resetting your hub?

Mine used to be rubbish but has got better somehow.

Yeah done that too. Guess I might try resetting the doorbell.

I hate it when tech just stops doing its job for no reason.

[s p a c e m a n]

Delete the app from your phone and reinstall, have to do this occasionally with ours when it does weird stuff.

[UTH]

s p a c e m a n said:

Delete the app from your phone and reinstall, have to do this occasionally with ours when it does weird stuff.

Yep done that, no change.

[dapprman]

I know the first thing the Ring call desk will say is 'factory reset the device' - this did fix some of the issues I originally had on mine and did improve the, still poor, speaker (for my voice). I suspect the next thing they will say is your router is too far away and facing the wrong direction, and should be painted bright pink until the end of February.