LG OLED TV - bright green pixel
LG OLED TV - bright green pixel
Author
Discussion

anxious_ant

Original Poster:

2,626 posts

95 months

Saturday 6th March 2021
quotequote all
Just noticed a bright green pixel on my LG OLED TV that is especially visible on darker scenes. I've ran Pixel Refresher twice but it doesn't seem to help.
Is there anything I can do to rectify this?
The TV is just over a year old so I don't think I get any manufacturer's warranty left.

Mr Pointy

12,567 posts

175 months

Saturday 6th March 2021
quotequote all
Where did you buy it from? The supplier may have a warranty - one good reason to buy from Richer Sounds as it would be covered for six years.

anxious_ant

Original Poster:

2,626 posts

95 months

Saturday 6th March 2021
quotequote all
Mr Pointy said:
Where did you buy it from? The supplier may have a warranty - one good reason to buy from Richer Sounds as it would be covered for six years.
Bought in the shop at Currys/PC World, and I didn't take out their extended warranty.
Shame as I really love this telly.

LuS1fer

42,645 posts

261 months

Saturday 6th March 2021
quotequote all
I have a white pixel on mine in the right lower sixth of the screen. Refresher has no effect. I have learnt to live with it.

LG do not seem to have high quality standards. Mine broke down after a month and they had it for several weeks before I got it back. Lovely though it is, I wouldn't buy again.

Road2Ruin

5,953 posts

232 months

Saturday 6th March 2021
quotequote all
anxious_ant said:
Just noticed a bright green pixel on my LG OLED TV that is especially visible on darker scenes. I've ran Pixel Refresher twice but it doesn't seem to help.
Is there anything I can do to rectify this?
The TV is just over a year old so I don't think I get any manufacturer's warranty left.
Even of the manufacturer doesn't offer any more than one year, the EU insist that six years for expensive electrical items. Just as well we didn't vote leave....oh...wait..

shopper150

1,580 posts

210 months

Saturday 6th March 2021
quotequote all
anxious_ant said:
Mr Pointy said:
Where did you buy it from? The supplier may have a warranty - one good reason to buy from Richer Sounds as it would be covered for six years.
Bought in the shop at Currys/PC World, and I didn't take out their extended warranty.
Shame as I really love this telly.
There a quite a few retailers that offer years warranty or more. I often wonder how these retailers with a bog standard one year warranty stay in business.

Getragdogleg

9,426 posts

199 months

Saturday 6th March 2021
quotequote all
Road2Ruin said:
Even of the manufacturer doesn't offer any more than one year, the EU insist that six years for expensive electrical items. Just as well we didn't vote leave....oh...wait..
So we should have stayed in the EU so this guy could get a new telly?

silly


anxious_ant

Original Poster:

2,626 posts

95 months

Saturday 6th March 2021
quotequote all
LuS1fer said:
I have a white pixel on mine in the right lower sixth of the screen. Refresher has no effect. I have learnt to live with it.

LG do not seem to have high quality standards. Mine broke down after a month and they had it for several weeks before I got it back. Lovely though it is, I wouldn't buy again.
I also have a smaller non OLED LG smart TV and I must say that's been brilliant. You can't beat the price for the features that you get with LG.

I suppose I just need to learn to live with it as well.

Narcisus

8,583 posts

296 months

Saturday 6th March 2021
quotequote all
Getragdogleg said:
Road2Ruin said:
Even of the manufacturer doesn't offer any more than one year, the EU insist that six years for expensive electrical items. Just as well we didn't vote leave....oh...wait..
So we should have stayed in the EU so this guy could get a new telly.
Agreed we should have stayed in glad you have come round to the proper way of thinking at last....

Getragdogleg

9,426 posts

199 months

Saturday 6th March 2021
quotequote all
Narcisus said:
Getragdogleg said:
Road2Ruin said:
Even of the manufacturer doesn't offer any more than one year, the EU insist that six years for expensive electrical items. Just as well we didn't vote leave....oh...wait..
So we should have stayed in the EU so this guy could get a new telly.
Agreed we should have stayed in glad you have come round to the proper way of thinking at last....
Too late now.



Oakey

27,939 posts

232 months

Sunday 7th March 2021
quotequote all
Road2Ruin said:
Even of the manufacturer doesn't offer any more than one year, the EU insist that six years for expensive electrical items. Just as well we didn't vote leave....oh...wait..
Oh, you mean like we had for years before the EU under the Sales of Goods Act where expensive things had a reasonable life expectancy? I believe this falls under the Consumer Rights Act now.

Edited by Oakey on Sunday 7th March 09:34

gus607

966 posts

152 months

Sunday 7th March 2021
quotequote all
Mr Pointy said:
Where did you buy it from? The supplier may have a warranty - one good reason to buy from Richer Sounds as it would be covered for six years.
Or even John Lewis with their free 5 year warranty.

anxious_ant

Original Poster:

2,626 posts

95 months

Sunday 7th March 2021
quotequote all
gus607 said:
Mr Pointy said:
Where did you buy it from? The supplier may have a warranty - one good reason to buy from Richer Sounds as it would be covered for six years.
Or even John Lewis with their free 5 year warranty.
Noted. OLED TVs are great but apparently not all are equal.

Might get Samsung next.

Digger

15,699 posts

207 months

Sunday 7th March 2021
quotequote all
Have you at least approached the retailer or/and LG yet?

anxious_ant

Original Poster:

2,626 posts

95 months

Sunday 7th March 2021
quotequote all
Digger said:
Have you at least approached the retailer or/and LG yet?
To be honest, no due to how long I've owned the TV. However I will give it shot once I find the correct channel to contact them.

Teddy Lop

8,301 posts

83 months

Sunday 7th March 2021
quotequote all
anxious_ant said:
Noted. OLED TVs are great but apparently not all are equal.

Might get Samsung next.
Samsung aftersales is infamously bad. Consider it as basically having no warranty.

anxious_ant

Original Poster:

2,626 posts

95 months

Sunday 7th March 2021
quotequote all
Teddy Lop said:
anxious_ant said:
Noted. OLED TVs are great but apparently not all are equal.

Might get Samsung next.
Samsung aftersales is infamously bad. Consider it as basically having no warranty.
I suppose the OLED panels are of better quality.

Found LG's support information ,12 months parts and labour.
Might give them a go, but have a feeling it's not going to be cheap.


LuS1fer

42,645 posts

261 months

Sunday 7th March 2021
quotequote all
Good luck but LG's dead pixel policy seems to allow a number of dead pixels before it becomes a warranty issue.

Having had previous experience with their warranty department, I didn't bother, I can live with one dead pixel.

https://www.lg.com/ca_en/products/documents/LG%20L...

Digger

15,699 posts

207 months

Sunday 7th March 2021
quotequote all
Remember, towards the end of any conversation you have with them should they decline to investigate or repair under warranty, & before you mention any sale of goods act or DSR etc etc, that you insist they consider repairing “as a gesture of goodwill”.

Or something like that at least.

anxious_ant

Original Poster:

2,626 posts

95 months

Sunday 7th March 2021
quotequote all
LuS1fer said:
Good luck but LG's dead pixel policy seems to allow a number of dead pixels before it becomes a warranty issue.

Having had previous experience with their warranty department, I didn't bother, I can live with one dead pixel.

https://www.lg.com/ca_en/products/documents/LG%20L...
Thanks for this, saves me trying to unmount the telly to get the serial number smile

Policy doesn't make sense as a consumer, by the time enough dead pixels are present most probably it's out of warranty period.

I suppose I can train myself to ignore it, suppose this is the risk with OLED TVs, like carbon ceramic discs they perform well but can be fragile...