Installing & configuring PC for another user...
Installing & configuring PC for another user...
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Discussion

LordGrover

Original Poster:

34,185 posts

242 months

Friday 12th March 2021
quotequote all
I've been asked to supply and set up a Windows computer for one of the gaffers.

They're expecting me to pre-configure it and just drop it off and for it to just work.

I foresee a few issues having tried doing similar before - especially as I don't have their password.

Microsoft 365 will require password, Outlook invariably requests password on first use, as does Teams and OneDrive. As domain admin I could reset the password temporarily, though that would stop them receiving email on iphone and elsewhere for the duration.

Is there an established way of doing this? I really don't want to know the password.

I don't imagine the CEO of ICI or BMW has to wait around to enter their password for the computer johnny. How's it done in the corporate world?

xeny

5,512 posts

108 months

Friday 12th March 2021
quotequote all
In the past, I've got the machine mostly set up, done a screen share over zoom, teams, skype, TeamViewer etc, and had them use that to RDP into the new machine and do any final bits of logging in/configuring.

Would that work for your scenario?

mmm-five

12,388 posts

314 months

Friday 12th March 2021
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Our's are set up as single sign on, so one username/password gets us into Windows, Office 365 (including outlook), MS Teams, etc.

Still have to set up recovery details for forgotten password and for PingID for the VPN and secure parts of the intranet.

Although some of that is now semi-automated with a 2D barcode on the front of the laptop where the user can scan it on their phone/tablet and be taken to step-by-step instructions to follow (with a back-up number for the local desktop support team).

buggalugs

9,292 posts

267 months

Friday 12th March 2021
quotequote all
MFA makes this a ballache, you need the user hanging around like a lemon while you do your biz.

In 365 you can set trusted IP’s that won’t prompt for MFA, like the office IP which can help.

Otherwise you can arrange to have them on the phone to approve the MFA while you add it into work & school accounts, once you’ve added it in there it shouldn’t keep prompting you.

Sometimes they’ll leave me their phone with the pin if it’s a work phone.

You can pause their MFA but then they’ll have to run through the setup again and might get irate when they can’t do it.

RemarkLima

2,849 posts

242 months

Friday 12th March 2021
quotequote all
Have you looked at In Tune / MDM?

As this should be able to setup pretty much everything... Bit like GPO but remotely. What's needed on the laptop beyond the usual Office apps and stuff?

The_Jackal

4,854 posts

227 months

Friday 12th March 2021
quotequote all
Only you know how computer savvy he is.
Its a joy giving a fresh computer to a user who says to you "yeah thats great I'm fine putting my passwords in and dealing with all the first time popups"