testing Internet speed

[chriz1]

Plusnet broadband has been poor since I've had it over past few months. Rang them up done all the usual checks and they say I'm getting 36mbs download every online test I do through Google comes back at 8 - 12 mbs?

Am I doing it wrong or are they fiddling the numbers?

[mmm-five]

Are you both measuring between the same endpoints?

i.e. are you measuring your wifi speed from 3 rooms away via your cheap, ISP-provided router to a speedtest site; and they're measuring exchange to your router via an internal test?

This could help them understand whether the issue is outside the house (i.e. their problem) or inside the house (i.e. your problem).

• How are you connecting to the router - ethernet cable or wifi?
• What speed checker are you using?
• What devices are you trying?
• Have you tried a new cable?
• etc.

[chriz1]

Tried test socket that's what it's currently in and the fastest tried new cable also completely different set of results also tried all the speed test sites I can find similar results

[xeny]

chriz1 said:

tried new cable also completely different set of results

? cable to the router, cable from the router, and completely different better or worse?

[chriz1]

Tried wired connection from router to laptop no difference
New cable from master socket to router. New shorter cable from master socket to router still same

[bimsb6]

Log into the router via the admin password once in you can see what speed the router is connected at .

[chriz1]

Thanks will have a look at this

[dapprman]

Not sure if I read your original post - did you say you did the usual tests ? If not then Speedtest is a commonly used one to try from a PC which is wired in to your router.

[chriz1]

Yes tried pretty much all the common ones now

[bimsb6]

dapprman said:

Not sure if I read your original post - did you say you did the usual tests ? If not then Speedtest is a commonly used one to try from a PC which is wired in to your router.

You could try scrolling up ?

[Fore Left]

chriz1 said:

Tried wired connection from router to laptop no difference
New cable from master socket to router. New shorter cable from master socket to router still same

Did you turn the wifi off when you did this? If not, it might have still been connected via wifi.

[dapprman]

bimsb6 said:

You could try scrolling up ?

I meant interpreted as I read it several different ways