Not able to place free classified advert

[simonwebster]

Hi, I've been a member since 2008 so thought I qualified for the free classified adverts, but I'm being asked to pay. Can you advise please?

[jeremyc]

You've been a member since 2018 (38 months) with this account, so don't quality for the free classifieds.

[simonwebster]

hmmm, I seem to have done something wrong here, this isn't my usual account. No idea why I have two accounts, I must have created another one for some reason. My username/profile should be siwebster, just tried to get into it but can't. Is there anyone from PH that can help me get back into my account?

[PH User]

Can you not do a password reset?

[jeremyc]

I assume you've tried resetting the password on your old account.

Then you may need to change the email address if you no longer have access to the one registered. Instructions are here: https://www.pistonheads.com/gassing/topic.asp?h=0&...

Is this your original account? https://www.pistonheads.com/gassing/profile.asp?me...

[simonwebster]

Thanks for your help.

I have tried resetting the password, but I think the two accounts might use the same email address for some reason, so every time I reset it, it resets the password on the later account. My original profile has my current car in it which I've had since 2018 and I can't remember why I would have created a second account, unless I did it in error. Certainly nothing nefarious.

My original profile has FAO Jack in it, so it looks like I've had issues before.

[simonwebster]

Yep, just been through old emails and looks like I've addressed this before. I asked for the later profile to be disabled but it now seems active again for some reason.

I''l contact [e-mail] to help sort it.

[jeremyc]

The accounts use different email addresses (your original one is a wanadoo address).

[Ben Lowden]

Thanks Jeremy. This is all sorted now, so closing the thread.