Missing service mystery?
Discussion
I've just picked up a nice 2018 Audi S3, which may be missing a record of a service.
The details are that it's just had a non-franchise oil change at 21k miles, plus I can see on Erwin that it had an oil change in 2019 at 7k miles at an Audi franchise. While 14k and 2 years is a bit of a gap, it's not outrageous and so this was factored into the deal I made to buy the car.
The plot thickens though... On the MMI, I can see it says an Inspection service is due in c.18 months' / 15k miles' time. This suggests to me that it also had an Inspection at about 17k miles in September 2020, which seems plausible given the pandemic.
As I say, there's only the first year / 7k service recorded on Erwin (digital service schedule). Is there any possibility that there's a service recorded somewhere, but not in Erwin? I only ask because although I have a copy of the fresh 21k service entry onto Audi's system, that isn't showing up a week later on Erwin either.
Any advice appreciated!
The details are that it's just had a non-franchise oil change at 21k miles, plus I can see on Erwin that it had an oil change in 2019 at 7k miles at an Audi franchise. While 14k and 2 years is a bit of a gap, it's not outrageous and so this was factored into the deal I made to buy the car.
The plot thickens though... On the MMI, I can see it says an Inspection service is due in c.18 months' / 15k miles' time. This suggests to me that it also had an Inspection at about 17k miles in September 2020, which seems plausible given the pandemic.
As I say, there's only the first year / 7k service recorded on Erwin (digital service schedule). Is there any possibility that there's a service recorded somewhere, but not in Erwin? I only ask because although I have a copy of the fresh 21k service entry onto Audi's system, that isn't showing up a week later on Erwin either.
Any advice appreciated!
>2yrs/19k is normal on flexible so doesn't sound like an issue there.
Pretty sure erwin manual says to allow a week before records show on 'my audi' etc. If it's not there afterwards worth a call to servicing dealer (can double check from here if you like).
Do you know anything about how/where the car was sold prior to your ownership? It could have been serviced independently but the records discarded for appearances (i.e. no service better than Halfords service), or to maintain dealer warranty eligibility. Pop it into Cazana and see if any sales data you don't recognise pops up.
Pretty sure erwin manual says to allow a week before records show on 'my audi' etc. If it's not there afterwards worth a call to servicing dealer (can double check from here if you like).
Do you know anything about how/where the car was sold prior to your ownership? It could have been serviced independently but the records discarded for appearances (i.e. no service better than Halfords service), or to maintain dealer warranty eligibility. Pop it into Cazana and see if any sales data you don't recognise pops up.
Thank you, Dr G.
I can see from the keyring I was given and (more reliably!) Erwin that it had its PDI in March 2018 and first service in March 2019 at Blackburn Audi.
Unfortunately the car has come without its book pack. I'm not really bothered about it given that it has a digital service record / manual and I've verified the basics through Vcheck, Erwin and now Cazana at your suggestion. As you say, it would be fine even if it was a 2-year, 14k service gap.
I suppose I was hoping that it had been serviced at an Audi franchise - but not recorded for whatever reason - around 18 months later, as indicated by the MMI.
I can see from the keyring I was given and (more reliably!) Erwin that it had its PDI in March 2018 and first service in March 2019 at Blackburn Audi.
Unfortunately the car has come without its book pack. I'm not really bothered about it given that it has a digital service record / manual and I've verified the basics through Vcheck, Erwin and now Cazana at your suggestion. As you say, it would be fine even if it was a 2-year, 14k service gap.
I suppose I was hoping that it had been serviced at an Audi franchise - but not recorded for whatever reason - around 18 months later, as indicated by the MMI.
Try the dealer who did the first service - but it might be tough to get past a call-centre if they use one and even then they may not co-operate.
General VAG thing is there's not much to servicing beyond and oil and filter change and a quick or slightly more indepth series of 'checks', mostly to see what other work they can drum up. As mentioned above, if they're left on longlife servicing (they all shiopped set to longlife but dealers usually change retail sales to fixed interval) they can run to 2yrs / 18,500 miles between services anyway.
If it has a Haldex then the oil change, and ideally filter clean, is quite important.
General VAG thing is there's not much to servicing beyond and oil and filter change and a quick or slightly more indepth series of 'checks', mostly to see what other work they can drum up. As mentioned above, if they're left on longlife servicing (they all shiopped set to longlife but dealers usually change retail sales to fixed interval) they can run to 2yrs / 18,500 miles between services anyway.
If it has a Haldex then the oil change, and ideally filter clean, is quite important.
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