Amazon returning faulty goods

[LeadFarmer]

Any advice on returning faulty Amazon goods?

A portable radio I purchased on 1st March 2021 has failed, and the Amazon return window closed on 1st April. Is there an easy method for returning for refund/exchange?

Amazon returns procedure just leads me to page saying the item isn’t eligible for return as 30 days has passed.

Edited by LeadFarmer on Friday 23 April 11:52

[smithyithy]

Should be covered by a standard warranty like anything else really, admittedly Amazon don't make it easy to find the right place to go to for faults or returns beyond the 30 days, the website just seems to send you in loops..

The best thing to do in my experience is go through the 'contact us' route via the app, either have them call you or use the chat function, and sort it that way. They should issue an RMA and you'll be able to send the item back to them for repair or exchange.

[LeadFarmer]

smithyithy said:

...the website just seems to send you in loops...

It certainly does, constantly taking me back to the message saying I’m outside of the 30 day return window. Think I’m going to have to phone the manufacturer.

[Silverage]

The 30 days will just be for change of mind returns. You’ll have far longer if the thing has bit the dust.

[hoegaardenruls]

Do you have a 'Get Product Support' option next to the item? If so that's the way to go.

Otherwise, if you bought from a marketplace seller, it's likely you have to contact them directly.

[CeramicMX5ND2]

I managed to return a faulty DAB radio that I ordered on 25th Oct. 2020, and got refund issued on 7th Dec and they received item back on the 12th.. Amazon emailed me a Return Code which I printed out and stuck on the package for free returning..

[Spare tyre]

Alternatively if you want another, buy one again, then return the old was as if it were the new one saying it doesn’t work

Naughty but it might work

[condor]

Or try the online chat option. I had to return a faulty robot hoover bought early November and went through 3 levels of seniority before I got the OK to return it after Christmas when the shops were quieter.

[CharlesElliott]

You just need to go to Contact Us and then chat or have them call you.

[LeadFarmer]

Well I managed to phone the seller and they are emailing me a returns label. But the journey to getting their number on Amazon was frustrating