[FIXED] Can't log in on my phone or other computer

[The Moose]

As the title says really. Tried clearing cookies etc

[h0b0]

Yes, still an issue. Same as reported in another thread about it sending us to the sale part of Piston heads. I can sometime get to the log in screen but it does not log in.

[Bobberoo]

Yep same issue, just on my works PC, it just keeps taking me back to the home screen!!!

[Bobberoo]

Still not working!!

[Ben Lowden]

Thank you for reporting – we're aware of an issue that's being investigated by the engineering team and will report back ASAP. If anyone else is experiencing issues and able to post, then please continue to do so and let us know.

[The Moose]

Just to add a little more information to my post (if it helps):

When I go to the PH homepage (not forums), I click disagree to the cookie stuff (I have tried agree as well).

I click "Sign in" in the top right. This takes me to the login form. I make sure the Remember me box is checked and then click the Sign In button.

This takes me back to the PH homepage without signing me in (Sign in or Register in top right hand corner).

If I go in the forum and try to start a new topic, it just takes me to the PH homepage.

If I am in the forum and click on Sign In in the top bar, it just takes me to the PH homepage.

I have tried Firefox and Chrome on a Mac. I have also tried using Safari on my iPhone and it has a similarly frustrating loop!

I have also tried clearing cookies, using private browser etc without success.

[tirolo_ph]

Hi folks!

Sorry for the frustration on this one.

It turned out that one of our suppliers started rolling out and update with a breaking change without notifying us and from what we can tell it affected some people in East US (or connections routed through that region), since most our operations are from UK it wasn't easy to pin point what was going on.

Thanks for all the detailed information to help us track this one down.

I'm happy to confirm this has now been fixed.

Thanks again and sorry for the inconvenience!

[h0b0]

I can also confirm it now works. I am US-East based so I am in the impacted area. I would have posted earlier but was on holiday from Thursday last week when this started and did not have access to a desktop.

[Bobberoo]

Yep, that would explain why my phone wasn't affected but work PC was, despite being UK based all our systems are US based!! Thanks for fixing it and updating us!!

[Ben Lowden]

Thanks for fixing tirolo

[The Moose]

tirolo_ph said:

Hi folks!

Sorry for the frustration on this one.

It turned out that one of our suppliers started rolling out and update with a breaking change without notifying us and from what we can tell it affected some people in East US (or connections routed through that region), since most our operations are from UK it wasn't easy to pin point what was going on.

Thanks for all the detailed information to help us track this one down.

I'm happy to confirm this has now been fixed.

Thanks again and sorry for the inconvenience!

Yep, fixed. Thank you