Return of car under consumer rights + HP agreement

[Fuyursuki]

Hello all,

Hoping I can draw on your expertise around this. I recently bought a used Hyundai i30N from a reputable independent dealer (19 plate, just under 12k miles with 2 owners) and it conked out on me this weekend at a busy junction.

RAC came and it turns out that the starter motor has failed (battery all fine etc) so its pot luck about if it turns over or not. I managed to get it started again once to get back home, but it won't start at all now. I've had the car less than two weeks so to say I'm annoyed is understating things! When I first viewed the car, the dealer said they had some trouble starting it originally so put a new battery in and then it worked fine - the previous owner also bought it over COVID so hadn't put many miles on (probably just sat there).

The car is still under warranty (5 years) and Hyundai would be able to repair it, but I've lost all confidence in the car so I want to get a refund from the dealer.

This is where it gets a bit tricky - I paid for the car with a combination of a large deposit, and then the rest is on a hire purchase agreement with a finance company (black horse). From what I've read we would need to pay the loan off regardless as the car is effectively black horses(?) but as part of my consumer rights could I return it to the dealer for a full refund?

Any advice would be appreciated.

Cheers!

[Wacky Racer]

Whilst it's annoying it sounds like it just wants a new starter motor, which would be under warranty and would take an hour to fit.

You sound like a car dealer's nightmare.

I could understand if it had been back six times in six months.

[Thats What She Said]

Talk to the dealer, see if he's prepared to take it back.

Are you entitled to return it? No.

Get a new starter motor on it and carry on with life.

[CoreyDog]

Have to admit I was planning on seeing a long list of faults over many months or a major, difficult to solve issue to justify the hassle of returning a car... Not just a starter motor!

It's a complete none issue, get Hyundai to sort it under warranty, will take a morning if they have the part close by and then enjoy the car.

[Nickp82]

Being within 30 days you would possibly have a case to reject the car as despite being a reasonably minor issue, it is quite a new car.
To me, just having the starter motor changed under warranty seems the simplest way forward though.

[The Road Crew]

Sounds more like buyers remorse?!

You can't lose confidence in a car over 1 fault. That's crazy.

[Fuyursuki]

Thanks for the responses everyone, some definite food for thought! Sounds like I've over-reacted on the situation here, its been my first new car for 12 years so my heads gone a bit over it all.

I'll get it sorted on the warranty and get back to enjoying it

[Wacky Racer]

Fuyursuki said:

Thanks for the responses everyone, some definite food for thought! Sounds like I've over-reacted on the situation here, its been my first new car for 12 years so my heads gone a bit over it all.

I'll get it sorted on the warranty and get back to enjoying it

That's more like it. I hope you enjoy it when it's fixed.

[spikeyhead]

Don't rely on the RAC recovery truck driver to have accurately diagnosed the fault.

Just tell the dealer what's gone wrong and ask for him to put it right.