Email Help
Author
Discussion

Little Red

Original Poster:

1,188 posts

259 months

Monday 25th July 2005
quotequote all
Getting this message when I try and download emails. Is there anything glaringly obvious that is causing this?

Thanks in advance.


Task 'localhost - Sending and Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'

Muncher

12,235 posts

279 months

Monday 25th July 2005
quotequote all
Try without a firewall or anti virus enabled, that can often cause that. Failing that your ISP may be dropping the connection.

I found Zone Alarm caused that problem with a few of my clients, once removed it never happened again.

Little Red

Original Poster:

1,188 posts

259 months

Monday 25th July 2005
quotequote all
Yep, I tried that earlier when I looked up the error code on the net before bothering you guys with this. Using Norton. Hasn't seemed to do any good

So, if it is the ISP dropping the connection could that be a fault at their end or have I forgotten to pay a bill I wonder?

BliarOut

72,863 posts

269 months

Monday 25th July 2005
quotequote all
Could be as simple as a huge e-mail in your inbox..... Can you get onto your mailbox through a webmail interface and check? Always look for the simple stuff first.

If you can't, check back and get one of us to walk you through checking your mailbox by telnetting onto port 110 of your ISP's server. One of the guys here will know what I'm on about.

I won't go into the tecchie details just yet in case the simple route works

Little Red

Original Poster:

1,188 posts

259 months

Monday 25th July 2005
quotequote all
Got into webmail, no huge mails... HELP .... please

wizzpig

2,039 posts

258 months

Monday 25th July 2005
quotequote all
How long has this been happening for now LR?

Little Red

Original Poster:

1,188 posts

259 months

Monday 25th July 2005
quotequote all
Two days now. Thought it was just playing silly buggers as it sometimes does, but seems to be a bigger prob than I thought.

Don't want to take up loads of your time if the simple fact of the matter is I need to contact my ISP though.

wizzpig

2,039 posts

258 months

Monday 25th July 2005
quotequote all
Well, hopefully you might not need to. Are you using Outlook Express or MS Outlook per chance?

Little Red

Original Poster:

1,188 posts

259 months

Monday 25th July 2005
quotequote all
MS Outlook.

Tell me this isnt a bad thing

wizzpig

2,039 posts

258 months

Monday 25th July 2005
quotequote all
Well, it's not that bad

Are you connected to the net via LAN (through a server) or direct via modem?

Little Red

Original Poster:

1,188 posts

259 months

Monday 25th July 2005
quotequote all
Connected through a LAN.

wizzpig

2,039 posts

258 months

Monday 25th July 2005
quotequote all
Ok. Go into ‘Tools’ > ‘Options’ > ‘Mail Setup’ then click on Email Accounts.
Select View or change existing e-mail accounts then ‘next’.
Highlight the account you wish to view and click ‘Change’.

Check your email address is correct under User information and in Logon Information. If you have a password – retype this in.

Check that Log on using Secure Password Authentication (SPA) (bottom left) is unchecked. (no tick).

Server information should read your host address i.e. hotmail or msn.

Now click More Settings at the bottom right.

Under the tab ‘Outgoing Server’ ensure that the box marked ‘My outgoing server (SMPT) requires authentication’ is un checked.

Under ‘Connection’ ensure ‘Connect using my local area network (LAN)’ is checked.

And under advanced check that Incoming server (POP3) is 110 and that the ‘This server requires an encrypted connection (SSL)’ is unchecked.

And then that your Outgoing server (SMTP) is set to 25 and that the encryption is unchecked again.

Then click Ok at the bottom and then at the previous window click ‘Test account settings’.

Then let me know what error comes up

Little Red

Original Poster:

1,188 posts

259 months

Monday 25th July 2005
quotequote all
Find Incoming mail server (POP): Unable to connect incoming mail server (POP3). Please verify the server name in the incoming mail server field. If that information is correct, close this dialog, click more settings and verify port and SSL information on the Advance Tab.



Sorry.

wizzpig

2,039 posts

258 months

Monday 25th July 2005
quotequote all
Which of the settings did you change?

Little Red

Original Poster:

1,188 posts

259 months

Monday 25th July 2005
quotequote all
Incoming mail server and outgoing server from local host to host address. Not hotmail or msn if that is of any help.

wizzpig

2,039 posts

258 months

Monday 25th July 2005
quotequote all
Little Red said:
Incoming mail server and outgoing server from local host to host address. Not hotmail or msn if that is of any help.

Hmmmmmmmmm.....

And all the other settings were correct?

I had a problem with Outlook on our network a while ago that involved the settings mysteriously changing. Specifically the 'Requires Authentication' (SSL) settings. If all the other settings didn't need changing, just the POP3 & SMTP address set them back as they were before and try again.

It could well be a problem with your host server. Who is your host out of interest and I shall try an experiment

Little Red

Original Poster:

1,188 posts

259 months

Monday 25th July 2005
quotequote all
Freedom2surf.

Out of interest, the only thing that seemed to have changed on the original settings seemed to be the the incoming and outgoing servers had for some reason changed to localhost. Not sure if that is relevant and all other settings seem correct.

Wiz, you've spent a lot of time on this already so don't worry. Sure you must be busy with your own stuff.

Cheers,

Red.

wizzpig

2,039 posts

258 months

Monday 25th July 2005
quotequote all
Not a problem, thought it might have been a simple thing.

Hope you manage to get it sorted without too much hassle

Little Red

Original Poster:

1,188 posts

259 months

Monday 25th July 2005
quotequote all
Cheers mate, I owe you a

malman

2,258 posts

289 months

Monday 25th July 2005
quotequote all
Some client based anti spam filters set your outlook to local host and steal the settings that were there during install. Then when you check for mail the anitspam sees you connection to localhost and goes and gets the mail from the ISP, washes it and then passes it to outlook by running its own pop3 server on localhost or 127.0.0.1

Do you run client based anti spam (Mcafee retail version does it this way I think)