In praise of Miele.
Discussion
Genuinely impressed.
Tumble drier (T8402C if you are interested) started becoming noisy.
Given it’s 13 years old and hasn’t been touched I looked at Miele Service to see what they would charge.
They do a flat price service of £250, if they can’t fix your machine the £250 is credited toward a new Miele machine.
Chap turned up, fitted new carbon brushes to the moisture sensor, cleaned inside & went away.
Now I know that £675 for a machine and £250 for a service isn’t cheap, but in a throwaway world isn’t it nice to see?
My Miele washing machine of similar vintage (W3204) is still soldiering on too.
Tumble drier (T8402C if you are interested) started becoming noisy.
Given it’s 13 years old and hasn’t been touched I looked at Miele Service to see what they would charge.
They do a flat price service of £250, if they can’t fix your machine the £250 is credited toward a new Miele machine.
Chap turned up, fitted new carbon brushes to the moisture sensor, cleaned inside & went away.
Now I know that £675 for a machine and £250 for a service isn’t cheap, but in a throwaway world isn’t it nice to see?
My Miele washing machine of similar vintage (W3204) is still soldiering on too.
LuS1fer said:
I have a Miele vacuum cleaner which is still going strong after 16 years though the tools lid is dodgy as I managed to break it.
However, my brand new Indesit washing machine was only about £250 and the previous Hotpoint lasted about 14 years.
Similar. Mine now 20+ years old and works fine.However, my brand new Indesit washing machine was only about £250 and the previous Hotpoint lasted about 14 years.
LimaDelta said:
The domestic stuff is ok. The commercial stuff is very durable. Most appliances are serviceable, it's just that a lot of people just don't bother as it is often cheaper to buy a new one. With Miele you feel justified servicing it since you paid more in the first place.
They are, but manufacturers put ridiculous costs on some parts. e.g. I had a Hotpoint washing machine where the drum bearings were shot. You can't just replace the bearings as it is a complete unit with the drum... which cost almost exactly the same as buying the whole machine so of course out it goes and in with a new one complete with a fresh warranty. Seems so very wasteful when the rest of it still worked fine.Stick Legs said:
Genuinely impressed.
Tumble drier (T8402C if you are interested) started becoming noisy.
Given it’s 13 years old and hasn’t been touched I looked at Miele Service to see what they would charge.
They do a flat price service of £250, if they can’t fix your machine the £250 is credited toward a new Miele machine.
Chap turned up, fitted new carbon brushes to the moisture sensor, cleaned inside & went away.
Now I know that £675 for a machine and £250 for a service isn’t cheap, but in a throwaway world isn’t it nice to see?
My Miele washing machine of similar vintage (W3204) is still soldiering on too.
Do they warranty the whole machine now for a year? Or could you have 2 more £250 call-outs in near future?Tumble drier (T8402C if you are interested) started becoming noisy.
Given it’s 13 years old and hasn’t been touched I looked at Miele Service to see what they would charge.
They do a flat price service of £250, if they can’t fix your machine the £250 is credited toward a new Miele machine.
Chap turned up, fitted new carbon brushes to the moisture sensor, cleaned inside & went away.
Now I know that £675 for a machine and £250 for a service isn’t cheap, but in a throwaway world isn’t it nice to see?
My Miele washing machine of similar vintage (W3204) is still soldiering on too.
We had a Miele vacuum cleaner that came with a 12 year warranty. It had a couple of design floors. It would regularly get clogged because of tight bend and was really hard to unclog, and the hoses used to peel apart.
But the servicing was great. You would phone them and say this doesnt work, they would send a box, put it in the box, they collected, fixed it, delivered it back to you. Often you would find they have changed the filters and put a new bag in as well.
After a few years it was like the ship of theseus and hardly any original parts remained. Eventually too many things were broken and they said its had it, but here is a 50% voucher to buy a new one
But the servicing was great. You would phone them and say this doesnt work, they would send a box, put it in the box, they collected, fixed it, delivered it back to you. Often you would find they have changed the filters and put a new bag in as well.
After a few years it was like the ship of theseus and hardly any original parts remained. Eventually too many things were broken and they said its had it, but here is a 50% voucher to buy a new one
Hmmm, less impressed. My 5 year old Miele dishwasher has just terminally imploded and it's already had two separate £250 call out repairs. I would have been better off buying cheaper and throwing them away.
Twice Miele service have cancelled on the day they were due (after a 15 day wait in both instances) leaving 2 x month long gaps. Anyone any recommendations on better quality machines?
Twice Miele service have cancelled on the day they were due (after a 15 day wait in both instances) leaving 2 x month long gaps. Anyone any recommendations on better quality machines?
Stick Legs said:
They do a flat price service of £250, if they can’t fix your machine the £250 is credited toward a new Miele machine.
Cant fault that really.We had a weep on a circa 15yo Miele Dishwasher (inherited with the house) due to a cracked 'air break' which is the large plastic multiple u-bend moulding on the side.
Local replace place £60 call out, found the fault straight away 'thats the only place the ever go' type thing, part was most of £250 but they cam back and fitted 'in with' the cost of the first call out and would also have fitted a used one of ebay if we wanted.
As said, some would thing £250 on a machine of that age/value is mad, you can buy a new cheapy machine for not much more, but you can't buy as nice a machine (very quiet, good washer, like the cutlery tray) for anything like that, and for a given cost, I would rather repair than replace to reduce landfill/waste.
So yeah, happy. Would certainly consider buying a used Miele as well.
Daniel
hyphen said:
It's supposed to be 'no fix no fee'. Not 'no fix buy a full priced new one' 
I guess it depend what the terms where at sale and or commencing of repair.However having spent a bit more that on a repair with an indy, with no regrets, having a fixed price repair or the offer of a substantial chunk off the price of a replacement (which would bridge the gap between a Miele model and most lesser/cheaper alternatives) then I think its a good deal.
Repair not replace is the right way to go.
Interestingly, Viessmann also offer similar for the repair of their boilers, as well reduced cost 'service' of a working machine, which if needed can upgraded to the 'repair' if parts are found to be needed.
Daniel
dhutch said:
Interestingly, Viessmann also offer similar for the repair of their boilers,
It's a sale strategy.If you just charged someone a large amount of money to fix something with a reputation for lasting forever, and then told them it can't be fixed, how likely is it that the customer will immediately buy a new one from you?
The customer will likely be annoyed and go elsewhere, or at least look at the competition first. Offering the customer £250 off a new one at the immediate point you know they do need a replacement is strategic.
My 15 year old LG dryer started becoming noisy. Plus the sensor dry had stopped working. So I ordered the full bearing (4) and belt set, plus sensor bars. $36.
An hour of fitting and job done.
Only 1 of the bearings was shot, so I replaced one pair, leaving me with a spare set if it happens again.
An hour of fitting and job done.
Only 1 of the bearings was shot, so I replaced one pair, leaving me with a spare set if it happens again.
LimaDelta said:
ettore said:
Anyone any recommendations on better quality machines?
I'm the chief engineer officer on a superyacht. Most of our pantry and laundry appliances are Miele. At home I (generally) buy the cheapest white goods I can. Read into that what you will.Joking aside, our fridge freezer and dishwasher has been absolutely faultless in the same time a Samsung appliance and Beke appliance have caused me issues. I'd happily pay the extra just based on that. Have never had cause to call customer services.
hyphen said:
It's a sale strategy.
If you just charged someone a large amount of money to fix something with a reputation for lasting forever, and then told them it can't be fixed, how likely is it that the customer will immediately buy a new one from you?
The customer will likely be annoyed and go elsewhere, or at least look at the competition first. Offering the customer £250 off a new one at the immediate point you know they do need a replacement is strategic.
It also covers you when the engineer turns up, fixes and then the customer refuses to pay.If you just charged someone a large amount of money to fix something with a reputation for lasting forever, and then told them it can't be fixed, how likely is it that the customer will immediately buy a new one from you?
The customer will likely be annoyed and go elsewhere, or at least look at the competition first. Offering the customer £250 off a new one at the immediate point you know they do need a replacement is strategic.
M
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