Returning a parcel that will contain a lithium battery?
Discussion
I bought a heated body warmer and a lithium power pack from Amazon for Mrs Steve’s birthday but they both need to be returned as the body warmer is too small.
They were separate purchases rather than one item.
The printed return label from Amazon warns that sending batteries through the post might need extra care is selecting the right delivery agent as they are a restricted article (that didn’t seem to be a problem getting it here mind).
Anyway, looking through the usual range of delivery agents such as Hermes, yodel, Royal Mail they all state lithium batteries are restricted and can’t be included in a package.
So anybody actually achieved sending a parcel with a lithium battery in and if so who did you use please?
It would of course be far simpler not to mention the battery …..
They were separate purchases rather than one item.
The printed return label from Amazon warns that sending batteries through the post might need extra care is selecting the right delivery agent as they are a restricted article (that didn’t seem to be a problem getting it here mind).
Anyway, looking through the usual range of delivery agents such as Hermes, yodel, Royal Mail they all state lithium batteries are restricted and can’t be included in a package.
So anybody actually achieved sending a parcel with a lithium battery in and if so who did you use please?
It would of course be far simpler not to mention the battery …..
Firstly, not mentioning the battery is a no-no because if it comes out that you sent it knowing their is a Lithium Ion battery in there, there is a penalty but i can't recall what it is but the battery comes under shipping harazdous goods.
We ship equipment to Northern Irleand regularly and we have to remove the L-ion batteries or the shipment gets stopped and sent back to us.
Depends on where it has to go but you might have to find a courier to ship it rather than one of the well known companies and it will probably need some form of label indicating what is inside the package.
We ship equipment to Northern Irleand regularly and we have to remove the L-ion batteries or the shipment gets stopped and sent back to us.
Depends on where it has to go but you might have to find a courier to ship it rather than one of the well known companies and it will probably need some form of label indicating what is inside the package.
Try Amazon customer services. I had an issue with a set of batteries and when I asked about shipping restrictions they just cancelled the requirement for me to return it and issued the refund.
From memory Royal Mail won’t touch a lithium battery that isn’t with the device it powers. In all cases you need to stick the UN label on the box so they know it contains one. Template label here: https://www.royalmail.com/business/sites/default/f...
From memory Royal Mail won’t touch a lithium battery that isn’t with the device it powers. In all cases you need to stick the UN label on the box so they know it contains one. Template label here: https://www.royalmail.com/business/sites/default/f...
Edited by colin79666 on Monday 20th December 20:56
I sold a mobile phone on eBay. Packed it up and took it to the Post Office.
The lady asked me what was in the packet, she asked if it had a battery in it. I said yes. She said I couldn't send a battery through the post. I said the battery doesn't come out, it's built in. She said oh in that case not much you can do and the parcel got sent.
I was completely ignorant of the rules... and still am.
The lady asked me what was in the packet, she asked if it had a battery in it. I said yes. She said I couldn't send a battery through the post. I said the battery doesn't come out, it's built in. She said oh in that case not much you can do and the parcel got sent.
I was completely ignorant of the rules... and still am.
That's what I've done when returning items containing batteries. xyz123 said:
Amazon normally offers a collection option so choose that and on top of that all they ask you is to strick a warning label that they give you along with the label. If you don't get option of collection, contact amazon by chat and say you prefer a collection.
Sorted great idea thank you 
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