The state of the banks.
Discussion
The ones we use for business banking are turning to a steaming pile of turd.
HSBC has been on a downward decline for a few years. We only still use them because we have found nowhere better and cannot trust them not to lose our money if we try to move it. We moved some accounts to Barclays and between them they dropped the ball.
Barlcays - the wheels have fallen off more recently. 40 minute wait times to get through to business banking. It continually directs us to the business banking app. However, when we use the app chat it says they don't answer business queries!
We have a Nat West relationship. We have set up accounts. But they b
ksed that up so badly that the only balance in the accounts is the compensation they paid for making such a mess of the setup.
I know we have these threads here quite often, but what the actual f
k is going on with the banks?
HSBC has been on a downward decline for a few years. We only still use them because we have found nowhere better and cannot trust them not to lose our money if we try to move it. We moved some accounts to Barclays and between them they dropped the ball.
Barlcays - the wheels have fallen off more recently. 40 minute wait times to get through to business banking. It continually directs us to the business banking app. However, when we use the app chat it says they don't answer business queries!
We have a Nat West relationship. We have set up accounts. But they b

I know we have these threads here quite often, but what the actual f

Louis Balfour said:
I know we have these threads here quite often, but what the actual f
k is going on with the banks?
Maybe they've spent all their customer services money on interminably-repeated TV adverts saying how nice and helpful they are...
Anyway, why pay people when you can have 'FAQs' on a website?
Mr_Megalomaniac said:
Louis Balfour said:
The ones we use for business banking are turning to a steaming pile of turd.
I don't know the nature of your business or exact needs, but I'd recommend Monzo or Starling.Also Lloyds have been good thus far.
We've used Lloyds twice. There won't be a third time.
kiethton said:
Have heard a lot of good things about Handelsbanken - may be worth a look?
They don't like our business (real estate).Our local branch has all the staff that used to be at HSBC, but were poor.
They quoted for our business and it was ££££, we didn't feel we would get good value.
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