Obsolete parts on TV less than 1yr old
Discussion
I bought a fairly expensive TV from a well known electrical retailer last February, a 65" Philips oled 935 actually and a real nice TV at that, and one of the buttons fell off the remote control the other day. Phoned the retailer today to be told the remote control is listed as NLA so they would have to uplift my TV and take it back to the workshop to "see if they can find a remote control that will work with it".
Now first of all the TV is still available for sale through the retailer and secondly the remote itself is a leather backed and backlit thing that is probably unique to the TV.
I've said to them I don't want my TV being banged about on the back of a transport vehicle and I sure as hell don't want some generic remote control sent back with it.
I've politely asked that either they send me a replacement same as I have, whether they take it from one of their in-stock sets or else replace my TV in its entirety.
Waiting on a call back from a manager.
Anyone else had a similar issue? Can't believe a current product has parts that are no longer produced. I believe a "right to repair" law came in last year to force manufacturers to hold stick of parts but sadly my TV was sold before this came in to force
Now first of all the TV is still available for sale through the retailer and secondly the remote itself is a leather backed and backlit thing that is probably unique to the TV.
I've said to them I don't want my TV being banged about on the back of a transport vehicle and I sure as hell don't want some generic remote control sent back with it.
I've politely asked that either they send me a replacement same as I have, whether they take it from one of their in-stock sets or else replace my TV in its entirety.
Waiting on a call back from a manager.
Anyone else had a similar issue? Can't believe a current product has parts that are no longer produced. I believe a "right to repair" law came in last year to force manufacturers to hold stick of parts but sadly my TV was sold before this came in to force
I bought a Philips TV once. A very expensive one. There was a technical failing that the supplier insisted was not a fault. Philips backed them and shafted me. It was a clear cut case as well. I would not even buy a toothbrush from Philips since then.
Just so you know you are not alone in wondering about their warranty service quality....
Just so you know you are not alone in wondering about their warranty service quality....
Normally I'd just let my credit card company sort it all out but in this instance we bought vouchers through the blue light card scheme as it saved a couple of hundred. Fact is it's under manufacturers warranty at leas than a year old and they've told me the part is NLA so they will need to out it right but apart from anything else I'm gobsmacked that you can't get a replacement remote control for a TV that is still being produced and sold. Am I being cynical in thinking it's a way of forcing new purchases..
I'm guessing they can attempt a repair.
They can deduct an amount for 11 months usage.
You can ask for a refund if they can't fix the remote.
I think you'll have to let them take the TV, seems fair enough to me, they might to investigate whether the remote is faulty due to something in the set, which we know is b
ks, but hey ho.
I think you need to play along with them, to be honest.
They can deduct an amount for 11 months usage.
You can ask for a refund if they can't fix the remote.
I think you'll have to let them take the TV, seems fair enough to me, they might to investigate whether the remote is faulty due to something in the set, which we know is b
ks, but hey ho.I think you need to play along with them, to be honest.
dundarach said:
I'm guessing they can attempt a repair.
They can deduct an amount for 11 months usage.
You can ask for a refund if they can't fix the remote.
I think you'll have to let them take the TV, seems fair enough to me, they might to investigate whether the remote is faulty due to something in the set, which we know is bks, but hey ho.
I think you need to play along with them, to be honest.
It'd be a bit surprising if a fault in the TV caused a button to fall off the remote They can deduct an amount for 11 months usage.
You can ask for a refund if they can't fix the remote.
I think you'll have to let them take the TV, seems fair enough to me, they might to investigate whether the remote is faulty due to something in the set, which we know is b
ks, but hey ho.I think you need to play along with them, to be honest.
I'd suggest looking on eBay or Amazon for another remote, lost the remote to my Samsung TV, i'd swear I turned the house upside down looking for it before giving up and managed to find a genuine Samsung remote on Amazon, of course having had the new remote a month the old one turns up under a sofa cushion where me and the Mrs will both swear we looked nut that's another story
Watchthis said:
Fact is it's under manufacturers warranty at leas than a year old and they've told me the part is NLA so they will need to out it right but apart from anything else I'm gobsmacked that you can't get a replacement remote control for a TV that is still being produced and sold. Am I being cynical in thinking it's a way of forcing new purchases..
I think you're assuming the retailer isn't talking out of their arse 
Even an old Sky remote will work the volume and channel selectot, proving that the TV reposnds to the remote.
Then the easiest thing might just be another off Amazon or eBay - Still badger the retailer for something, but I don't think i'd have them take the TV unless the issue is definitley with it.
Then the easiest thing might just be another off Amazon or eBay - Still badger the retailer for something, but I don't think i'd have them take the TV unless the issue is definitley with it.
Only way they're taking my TV away is if they're replacing it. Can imagine it coming back with damage or broken so that's not happening.
With regards using a generic or lower model remote that's not an option. This one has specific features eg ambilight control and is backlit so you can see what's what in the darkness.
Still waiting on a call from "the manager"....
With regards using a generic or lower model remote that's not an option. This one has specific features eg ambilight control and is backlit so you can see what's what in the darkness.
Still waiting on a call from "the manager"....
I have a Philips Ambilight in one of the rooms and the remote I have from a previous Phillips TV which was over half a decade old and a different range works fine with it.
Usually the remotes will work across the range of TVs but have sponsorship deals tied to a streaming company so on one remote it may say Prime but if that deal changes then the remote is discontinued and then reissued with the latest deal so it may say Netflix or Youtube on the button instead but the rest of the functions will work the same.
Usually the remotes will work across the range of TVs but have sponsorship deals tied to a streaming company so on one remote it may say Prime but if that deal changes then the remote is discontinued and then reissued with the latest deal so it may say Netflix or Youtube on the button instead but the rest of the functions will work the same.
Gassing Station | Computers, Gadgets & Stuff | Top of Page | What's New | My Stuff