Extended Warranty - Inde or OPC...mixed message from Porsche
Discussion
Hi All, I have an extended Porsche warranty for my 991 RS and now need an intermediate oil change (minor service is due in July). I would prefer to take it to RPMTechnic, but I was told that doing this would invalidate my warranty. So, I called porsche GB and they said it wouldn't, as long as they used the proper oil and filters, but then I made a call to OPC East London said it would invalidate my warranty. I then priced checked at OPC Hatfield and they said it wouldn't as long as I did the full major/minor service at an OPC.
None of the people I spoke with were 100% confident in their view....so I'm left thinking what should I do?
Anyone have a view on this?
None of the people I spoke with were 100% confident in their view....so I'm left thinking what should I do?
Anyone have a view on this?
I am in a similar situation. I have always changed oil and filter annually or at 6,000 miles. OPC price is, well, a lot.
With the air cooled cars the canister/ filter was in the engine bay and would often have the date written on it.
With a modern car the canister is retained and the cartridge inside is changed.
How would an OPC know an indie had done the change?
With the air cooled cars the canister/ filter was in the engine bay and would often have the date written on it.
With a modern car the canister is retained and the cartridge inside is changed.
How would an OPC know an indie had done the change?
I would take Porsche GB's advice over everyone elses, they are the mother ship! So use Porsche parts and the correct spec oil at RPM and you're sorted, assuming it's just that you want to change the oil for peace of mind.
For actual servicing, as flagged by time/mileage, I believe you'll need to use an OPC to maintain the extended warranty.
For actual servicing, as flagged by time/mileage, I believe you'll need to use an OPC to maintain the extended warranty.
Edited by Twinfan on Wednesday 2nd February 12:20
angelus666 said:
RPM said that Porsche wouldn't really know....but surely in a 991 the car logs when it's had an oil change? For reference, the price for an oil change on the RS at Porsche Cambridge is £1390 and at RPM it's £350....staggering difference.
Robbery at its finest. Must remember to scoop a few extra brownies/ lattes next time i'm window shopping at OPC Wolves.angelus666 said:
RPM said that Porsche wouldn't really know....but surely in a 991 the car logs when it's had an oil change? For reference, the price for an oil change on the RS at Porsche Cambridge is £1390 and at RPM it's £350....staggering difference.
How would the car know? There is no sensor on the sump plug so unless RPM were to reset the service indicator or upload the service to the Porsche systems (which they wouldn't need to do) there will be no record of it being changed (except your invoice).Twinfan said:
I would take Porsche GB's advice over everyone elses, they are the mother ship! So use Porsche parts and the correct spec oil at RPM and you're sorted, assuming it's just that you want to change the oil for peace of mind.
For actual servicing, as flagged by time/mileage, I believe you'll need to use an OPC to maintain the extended warranty.
So you have just contradicted yourselfFor actual servicing, as flagged by time/mileage, I believe you'll need to use an OPC to maintain the extended warranty.
Edited by Twinfan on Wednesday 2nd February 12:20
I assumed the OP was asking about an oil change now, not the service in July as that's months away? The OP isn't very clear to me.
If it's the service, and Porsche GB have confirmed it's OK to go non-OPC, then I stand corrected
However, I think I'm correct. The extended warranty requires OPC servicing, the factory warranty does not.
If it's the service, and Porsche GB have confirmed it's OK to go non-OPC, then I stand corrected
However, I think I'm correct. The extended warranty requires OPC servicing, the factory warranty does not.Melvynr said:
You don't have to use an OPC , use genuine parts and you are good. Porsche UK will confirm this, even if the car is on an extended warranty.Same as any other brand of manufacturer.
My understanding is there has been a change to the wording in the OPC Warranty which is essentially an insurance backed product given the car will be over 3yrs old and the manufacturer's warranty has expired. The latter allowed third party to fit genuine parts. However the new wording states (and I paraphrase) that 'ALL servicing and repairs MUST be undertaken at an OPC otherwise the approved warranty is void.'This came about by arising from the decision to dispense with the 111 inspectioin prior to warranty extension I believe.
Edited by Armitage.Shanks on Wednesday 2nd February 23:53
You could change the oil and filter every day and no-one would know unless you told them.
£1390 is an absolutely rapacious piece of business - presumably there’s a Porsche tax, a GT levy and an RS surcharge applied to an operation that an apprentice could do in his/her first week on the job.
£1390 is an absolutely rapacious piece of business - presumably there’s a Porsche tax, a GT levy and an RS surcharge applied to an operation that an apprentice could do in his/her first week on the job.
angelus666 said:
RPM said that Porsche wouldn't really know....but surely in a 991 the car logs when it's had an oil change? For reference, the price for an oil change on the RS at Porsche Cambridge is £1390 and at RPM it's £350....staggering difference.
Why not bring the minor service forward leaving it for as long as you can without going well over on the oil change? Whatever you do now you'll be paying for again in July?
Unless you can get it in writing from PGB, I’d be tempted to do the oil change ‘oh the quiet’ and not have it recorded in any way other than your invoice. That way nothing can come of it.
I’m like you - extended warranty but I change my oil every few thousand miles so I got it changed by an Indy without resetting anything.
This is at a small specialist, a 1 man band former OPC guy that does classic rebuilds for the most part. Oil & filter and a visual inspection (flagged a cracking tire) was C£180 on my 981CS, including oil.
I’m like you - extended warranty but I change my oil every few thousand miles so I got it changed by an Indy without resetting anything.
This is at a small specialist, a 1 man band former OPC guy that does classic rebuilds for the most part. Oil & filter and a visual inspection (flagged a cracking tire) was C£180 on my 981CS, including oil.
Edited by Royal Jelly on Thursday 3rd February 07:44
Still scratching my head here as the extended warranty has nothing to do with servicing. Once the manufacturer warranty runs out, you do not have to buy an extended warranty which still leaves the car requiring servicing.
I still stand by you can service your P car anywhere as long as they use genuine parts. Otherwise, these top-notch P Indy garages would not exist.
Can totally understand that you have to use an OPC for any warranty work on the extended warranty, as there is no excess to pay.
I still stand by you can service your P car anywhere as long as they use genuine parts. Otherwise, these top-notch P Indy garages would not exist.
Can totally understand that you have to use an OPC for any warranty work on the extended warranty, as there is no excess to pay.
Edited by Melvynr on Thursday 3rd February 08:07
I beieve it's a condition of the extended warranty that you have to use OPCs for servicing. When you take it out for the first time, or renew it, the car's service history has to be up to date with all items as per Porsche's service schedule and the last service has to have been done at an OPC otherwise you need a full major service doing at an OPC before you can take out the warranty. At least that's how it was recently, the finer details may have changed slightly as the 111-point check is no longer required for example.
I don't use the extended warranty but this is what I've gleaned from the converstaions here on PH over the years.
The extended warranty taken out once the car reachers at least 3 years old is basically an insurance product. Their ball, their rules. So yes you can potentially use an Indy for servicing but it's not worth it if you then have to have an extra OPC service come warranty renewal time...
I don't use the extended warranty but this is what I've gleaned from the converstaions here on PH over the years.
The extended warranty taken out once the car reachers at least 3 years old is basically an insurance product. Their ball, their rules. So yes you can potentially use an Indy for servicing but it's not worth it if you then have to have an extra OPC service come warranty renewal time...
The extended warranty (insurance policy, really) mandates that all maintenance and servicing is carried out at an OPC. If you're talking about an oil change flagged by the onboard computer, then you'd need to have it done at an OPC otherwise you risk invalidating the warranty. If it's an oil change you want to do in between scheduled changes for your own peace of mind, then you'd almost certainly be fine having it done anywhere, even if that's *technically* not allowed by the policy wording. You're more likely to come up against problems if you do anything that is tracked by the onboard computer outside the OPC network.
Note this is all very different to the regular new car warranty, which has to be more flexible by law.
Note this is all very different to the regular new car warranty, which has to be more flexible by law.
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