SSE router help

[Ouroboros]

I have been with SSE broadband about 3 years same router, thought I would buy another in case this one packed up.

I bought the latest model, similar design but black instead of white. Plugged it in, everything works except it just won't connect to the line, so can't get broadband.

The red light stays in I tried turning it off in , the old router stil works.

It says ppp authentication failed, anyone know what I can do I have googled but to no avail.

[ARHarh]

Have you put in your login details? Sorry if this is obvious.

[Ouroboros]

ARHarh said:

Have you put in your login details? Sorry if this is obvious.

on the router no? Never had to before?

[juggsy]

ARHarh said:

Have you put in your login details? Sorry if this is obvious.

This. Normally the first router supplies is preconfigured, this one most likely isn’t.

Head to you admin settings on the current router and your user details/config settings should be displayed.

You may even be able to export your router settings and re-import to the new one

[ARHarh]

juggsy said:

ARHarh said:

Have you put in your login details? Sorry if this is obvious.

This. Normally the first router supplies is preconfigured, this one most likely isn’t.

Head to you admin settings on the current router and your user details/config settings should be displayed.

You may even be able to export your router settings and re-import to the new one

This exactly settings will probably be in the Broadband section.

[Ouroboros]

I've got into the settings, found username but can't find the password for this any help, i tried export config didnt work,

[juggsy]

You had a look at this?

https://sse.tmtx.co.uk/en/topic/broadband_tg589vac...

Looks like black and white models are different so export config may not work.

[Ouroboros]

juggsy said:

You had a look at this?

https://sse.tmtx.co.uk/en/topic/broadband_tg589vac...

Looks like black and white models are different so export config may not work.

yeh cheers can logon to the router, the router has a gateway password, looks like i have to ring them up.

[juggsy]

Ouroboros said:

yeh cheers can logon to the router, the router has a gateway password, looks like i have to ring them up.

I meant it looks like your username and password are on this card

[Ouroboros]

juggsy said:

I meant it looks like your username and password are on this card

the card is long gone..