Disillusioned with Delivery
Discussion
I feel like I'm in a parallel universe, where everything turns up. Even stuff from Yodel. I've never had a parcel go missing, not be delivered or left in a stupid place. The only time anything didn't go to plan was when a delivery of 3 bottles of transmission fluid arrived and one had split. Notified the seller and a replacement arrived the following day. Our local Hermes and Yodel guy is great. I do wish the DPD driver would slow down a little bit, just to lessen the risk of him running over my cat!
campionissimo said:
I feel like I'm in a parallel universe, where everything turns up. Even stuff from Yodel. I've never had a parcel go missing, not be delivered or left in a stupid place. The only time anything didn't go to plan was when a delivery of 3 bottles of transmission fluid arrived and one had split. Notified the seller and a replacement arrived the following day. Our local Hermes and Yodel guy is great. I do wish the DPD driver would slow down a little bit, just to lessen the risk of him running over my cat!
Same here! We even got the Hermes guy a box of chocolates at Christmas (same bloke every time, whereas the other firms seem to revolve). Haven’t had a problem in the two and a half years we’ve been at this address, and we’ve bought piles of stuff.campionissimo said:
I feel like I'm in a parallel universe, where everything turns up.
Same here. Our Hermes guy is particularly good (shock!). I don't get food delivered these days, as it can still be a pain getting a slot, but I click and collect instead.If I don't need something on the day or within a day or two, I will get it delivered. It beats sitting in traffic/burning fuel/parking charges/dealing with the general public. I don't use Amazon though, I'm sure Jeff doesn't care, its just a terrible website.
I thought I'd replied previously, but here goes again :
My local Royal Mail and Hermes delivery peeps are sound as a pound. Everything I've ordered has arrived and the people who come to our door are very personable. Considering the upswing in online oridering the past 2 years, I reckon they're doing a solid job. (No, I have no affiliation to any delivery service before the cynics sweep in).
My local Royal Mail and Hermes delivery peeps are sound as a pound. Everything I've ordered has arrived and the people who come to our door are very personable. Considering the upswing in online oridering the past 2 years, I reckon they're doing a solid job. (No, I have no affiliation to any delivery service before the cynics sweep in).
Nope, if anything the delivery option is now our norm, the only shop we do is the weekly supermarket shop which i don't mind doing on my jack because Morrisons is still a good friendly shop.
Amazon may get a lot of flack but you simply can't knock their delivery service and their customer service is second to none.
The only fly in the delivery ointment is the local DPD feller is a miserable sod, responsible for the only thankfully rare problem deliveries because he won't leave a card, mostly DPD are great but if you happen to miss an email for due delivery things can go wrong if the driver won't just leave a note.
The reason we've deserted the high street is simply because the high street like many businesses out there forgot the relationship between the supplier and customer, one sector failing to realise without the customer there is no job or business.
Thankfully i work for a privately owned company who have grown exponentially in the years i've been there (Sunday Times lists), the reason they've grown so big to be national leader in the manufacture and supply of their product is because no one else can or wants to match the service, customer says jump we say how high.
High st could have done the same but increasingly the customer was a nuisance to be ignored or at best tolerated, and woe betide you if you needed a piddle, well done councils you helped heap ruin on the high street by treating the motorist as a leper, failing to realise that solvent people with money to spend wish to drive in park and shop safely and have a piddle facility when needed, its not bleeding rocket science surely.
RIP the high street.
Few thoughts for people out there with delivery problems, is your house adequately signed with numbers/name plates that can be read by the delivery driver both in darkness as well as daylight, is it safe and welcoming for the delivery driver, and lastly be polite and understanding to the delivery people, its a hectic job for them having sometimes hundreds of deliveries in a day so do your bit to help make their job easier and be cheerful and polite to them and give them a smile, no one wants to be around miserable buggers.
One other thing, if your address/house number could be confused with another, consider putting a name plate on your house or on the gate and make sure that name plate goes on the default address when you order, not sure how legal all this is, our house was named from the day it was built which lessens the wrong house deliveries between ours and similar house numbers in the road which could be misread in poor light.
Amazon may get a lot of flack but you simply can't knock their delivery service and their customer service is second to none.
The only fly in the delivery ointment is the local DPD feller is a miserable sod, responsible for the only thankfully rare problem deliveries because he won't leave a card, mostly DPD are great but if you happen to miss an email for due delivery things can go wrong if the driver won't just leave a note.
The reason we've deserted the high street is simply because the high street like many businesses out there forgot the relationship between the supplier and customer, one sector failing to realise without the customer there is no job or business.
Thankfully i work for a privately owned company who have grown exponentially in the years i've been there (Sunday Times lists), the reason they've grown so big to be national leader in the manufacture and supply of their product is because no one else can or wants to match the service, customer says jump we say how high.
High st could have done the same but increasingly the customer was a nuisance to be ignored or at best tolerated, and woe betide you if you needed a piddle, well done councils you helped heap ruin on the high street by treating the motorist as a leper, failing to realise that solvent people with money to spend wish to drive in park and shop safely and have a piddle facility when needed, its not bleeding rocket science surely.
RIP the high street.
Few thoughts for people out there with delivery problems, is your house adequately signed with numbers/name plates that can be read by the delivery driver both in darkness as well as daylight, is it safe and welcoming for the delivery driver, and lastly be polite and understanding to the delivery people, its a hectic job for them having sometimes hundreds of deliveries in a day so do your bit to help make their job easier and be cheerful and polite to them and give them a smile, no one wants to be around miserable buggers.
One other thing, if your address/house number could be confused with another, consider putting a name plate on your house or on the gate and make sure that name plate goes on the default address when you order, not sure how legal all this is, our house was named from the day it was built which lessens the wrong house deliveries between ours and similar house numbers in the road which could be misread in poor light.
Edited by Smint on Thursday 10th February 20:44
I rarely have a problem with deliveries either. Order something, and a day or so later, it arrives. Job jobbed.
I don't get the environmental aspect of deliveries that people grumble about either, it's far more efficient to have one man in a van running around from house to house than it is for everyone in those houses to individually go shopping. If you have the DPD app, you can see the driver on a map - around here, he might make 20 deliveries within 2 miles of my house. That has to be better than the same 20 people all driving separately to a town centre and back, especially as you can get several items delivered at once, whereas to buy several items in the same trip might mean visiting one town centre, a retail park, and an industrial estate, all several miles apart.
Also, everything from Amazon is only ever wrapped in cardboard, which is fully recyclable. Much better than the 37 plastic bags that my wife's deliveries from Next come in.
We order our shopping from Tesco, we get maybe one or two subs per delivery, which is a ~1% failure rate. It's not like stock levels are any better in the shop itself.
I don't get the environmental aspect of deliveries that people grumble about either, it's far more efficient to have one man in a van running around from house to house than it is for everyone in those houses to individually go shopping. If you have the DPD app, you can see the driver on a map - around here, he might make 20 deliveries within 2 miles of my house. That has to be better than the same 20 people all driving separately to a town centre and back, especially as you can get several items delivered at once, whereas to buy several items in the same trip might mean visiting one town centre, a retail park, and an industrial estate, all several miles apart.
Also, everything from Amazon is only ever wrapped in cardboard, which is fully recyclable. Much better than the 37 plastic bags that my wife's deliveries from Next come in.
We order our shopping from Tesco, we get maybe one or two subs per delivery, which is a ~1% failure rate. It's not like stock levels are any better in the shop itself.
The only shop I ever visit is the supermarket as I still prefer to choose my own meat and veg and pick from the back of the fridges to get the most in date food.
Other than that, the majority of things I buy on eBay, I have even bought my last few cars on there. I buy all my car parts from there, DIY bits and pieces, I even buy the salt blocks for our water softener from there as they are easily the cheapest.
Big electrical items I will buy from the cheapest major electrical retailer. Recently Samsung direct was the cheapest for my TV and Lenovo and Dell direct for laptops.
Every time I try and give the shops one more chance I end up wasting hours walking around and finding that nobody has the item in stock. Before Christmas I tried to buy an iPhone 12, complete waste of time ended up ordering it from John Lewis instead and collected it from Waitrose.
I am one also another person who has never had a single thing go missing.
Other than that, the majority of things I buy on eBay, I have even bought my last few cars on there. I buy all my car parts from there, DIY bits and pieces, I even buy the salt blocks for our water softener from there as they are easily the cheapest.
Big electrical items I will buy from the cheapest major electrical retailer. Recently Samsung direct was the cheapest for my TV and Lenovo and Dell direct for laptops.
Every time I try and give the shops one more chance I end up wasting hours walking around and finding that nobody has the item in stock. Before Christmas I tried to buy an iPhone 12, complete waste of time ended up ordering it from John Lewis instead and collected it from Waitrose.
I am one also another person who has never had a single thing go missing.
campionissimo said:
I feel like I'm in a parallel universe, where everything turns up. Even stuff from Yodel. I've never had a parcel go missing, not be delivered or left in a stupid place. The only time anything didn't go to plan was when a delivery of 3 bottles of transmission fluid arrived and one had split. Notified the seller and a replacement arrived the following day. Our local Hermes and Yodel guy is great. I do wish the DPD driver would slow down a little bit, just to lessen the risk of him running over my cat!
I'm with you. The delivery services we get from retailers nowadays would have been impossible 20 years ago. I look at those enormous warehouses they are building alongside the M1 and think that logistics and supply chain is really the future for us.mikey_b said:
I rarely have a problem with deliveries either. Order something, and a day or so later, it arrives. Job jobbed.
I don't get the environmental aspect of deliveries that people grumble about either, it's far more efficient to have one man in a van running around from house to house than it is for everyone in those houses to individually go shopping. If you have the DPD app, you can see the driver on a map - around here, he might make 20 deliveries within 2 miles of my house. That has to be better than the same 20 people all driving separately to a town centre and back, especially as you can get several items delivered at once, whereas to buy several items in the same trip might mean visiting one town centre, a retail park, and an industrial estate, all several miles apart.
Also, everything from Amazon is only ever wrapped in cardboard, which is fully recyclable. Much better than the 37 plastic bags that my wife's deliveries from Next come in.
We order our shopping from Tesco, we get maybe one or two subs per delivery, which is a ~1% failure rate. It's not like stock levels are any better in the shop itself.
I get where you're coming from, but you've also got to factor in returns, which is much more likely with clothing.I don't get the environmental aspect of deliveries that people grumble about either, it's far more efficient to have one man in a van running around from house to house than it is for everyone in those houses to individually go shopping. If you have the DPD app, you can see the driver on a map - around here, he might make 20 deliveries within 2 miles of my house. That has to be better than the same 20 people all driving separately to a town centre and back, especially as you can get several items delivered at once, whereas to buy several items in the same trip might mean visiting one town centre, a retail park, and an industrial estate, all several miles apart.
Also, everything from Amazon is only ever wrapped in cardboard, which is fully recyclable. Much better than the 37 plastic bags that my wife's deliveries from Next come in.
We order our shopping from Tesco, we get maybe one or two subs per delivery, which is a ~1% failure rate. It's not like stock levels are any better in the shop itself.
Got to the 'high st' try clothes on, buy the ones that fit. Order online, well want to make sure it fits, so bracket a size up & down. Many will do this, which makes the quantity on any one delivery van less (so more van journeys), plus you then have to drive somewhere to drop off the items that don't fit.
So in your example it doesn't directly correlate to 19 fewer car journeys, it may result in less journeys, or might even be no difference.
And re the poster about councils shutting loos; that's central government fault. Reduced central funding, but targets for certain other council delivered services, somethings got to give and what goes are the seemingly minor things like loos.
Though I agree about the attitude of all things car are evil.
I live in the middle of nowhere. I press a few buttons and stuff turns up the next day. It is epic. E.g. we're running out of logs, 8 one ton sacks are turning up mid-week and it'll be pissing with rain, so I need a big tarp. A couple of minutes and Amazon will deliver one enormous tarp the next day, and they do.
I work from home, so I'm always in when stuff comes. The problem is I'm the go to person for delivery drivers when neighbours aren't in. I've started working in a different room but when I worked in the front room they always came knocking on my door. Most neighbours are all right, but some are weirdos about having their parcels taken in by someone else. A woman up the road near accused me of stealing a parcel of pet food, demanding to know why the DPD guy had brought it to my house as she was apparently in when he came.
For me its not the deliveries of mine that are tiresome its the deliveries of certain neighbours.
One particular house near me, there is always someone in (they have a teen who doesn't work/isnt in education who games all-day from a front facing bedroom / the lady of the house is a lady of leisure and rarely steps out from what I can tell), they just don't like to answer the door, (I get that, Im not a fan but am changing that and don't want to go down that rabbit hole). However, they don't answer to the delivery driver, for stuff they know is coming (mostly next day amazon prime) and the guy knows I WFH some knocks to leave it with me.
Fine, he puts a card through their door, job jobbed.
However, they never come and retrieve ANY packages. The first few dozen times I schlepped over and redelivered when they couldn't ignore me (i.e. when entering or leaving the house) and on one occasion, they had the cheek to complain that I had had the parcel for a few days so they'd reported it lost ... I asked if they got a card through the door, which they acknowledged but said they didn't have time to collect it from me ... utter b
ks.
The last few times I've just not bothered taking them over - they are their parcels, they know where they are but as a result I've got at least 10 packages in my garage for them. One is from before Christmas and one looks like a rug, its pretty big!
fking infuriating and Ive stopped accepting anything for them, and I've been totally honest with the delivery guy who agreed it was madness.
One particular house near me, there is always someone in (they have a teen who doesn't work/isnt in education who games all-day from a front facing bedroom / the lady of the house is a lady of leisure and rarely steps out from what I can tell), they just don't like to answer the door, (I get that, Im not a fan but am changing that and don't want to go down that rabbit hole). However, they don't answer to the delivery driver, for stuff they know is coming (mostly next day amazon prime) and the guy knows I WFH some knocks to leave it with me.
Fine, he puts a card through their door, job jobbed.
However, they never come and retrieve ANY packages. The first few dozen times I schlepped over and redelivered when they couldn't ignore me (i.e. when entering or leaving the house) and on one occasion, they had the cheek to complain that I had had the parcel for a few days so they'd reported it lost ... I asked if they got a card through the door, which they acknowledged but said they didn't have time to collect it from me ... utter b
ks. The last few times I've just not bothered taking them over - they are their parcels, they know where they are but as a result I've got at least 10 packages in my garage for them. One is from before Christmas and one looks like a rug, its pretty big!
f
king infuriating and Ive stopped accepting anything for them, and I've been totally honest with the delivery guy who agreed it was madness.x5tuu said:
For me its not the deliveries of mine that are tiresome its the deliveries of certain neighbours.
One particular house near me, there is always someone in (they have a teen who doesn't work/isnt in education who games all-day from a front facing bedroom / the lady of the house is a lady of leisure and rarely steps out from what I can tell), they just don't like to answer the door, (I get that, Im not a fan but am changing that and don't want to go down that rabbit hole). However, they don't answer to the delivery driver, for stuff they know is coming (mostly next day amazon prime) and the guy knows I WFH some knocks to leave it with me.
Fine, he puts a card through their door, job jobbed.
However, they never come and retrieve ANY packages. The first few dozen times I schlepped over and redelivered when they couldn't ignore me (i.e. when entering or leaving the house) and on one occasion, they had the cheek to complain that I had had the parcel for a few days so they'd reported it lost ... I asked if they got a card through the door, which they acknowledged but said they didn't have time to collect it from me ... utter bks.
The last few times I've just not bothered taking them over - they are their parcels, they know where they are but as a result I've got at least 10 packages in my garage for them. One is from before Christmas and one looks like a rug, its pretty big!
fking infuriating and Ive stopped accepting anything for them, and I've been totally honest with the delivery guy who agreed it was madness.
Useless bellends, you know the seller is probably getting moaned at, they need a parcel lockerOne particular house near me, there is always someone in (they have a teen who doesn't work/isnt in education who games all-day from a front facing bedroom / the lady of the house is a lady of leisure and rarely steps out from what I can tell), they just don't like to answer the door, (I get that, Im not a fan but am changing that and don't want to go down that rabbit hole). However, they don't answer to the delivery driver, for stuff they know is coming (mostly next day amazon prime) and the guy knows I WFH some knocks to leave it with me.
Fine, he puts a card through their door, job jobbed.
However, they never come and retrieve ANY packages. The first few dozen times I schlepped over and redelivered when they couldn't ignore me (i.e. when entering or leaving the house) and on one occasion, they had the cheek to complain that I had had the parcel for a few days so they'd reported it lost ... I asked if they got a card through the door, which they acknowledged but said they didn't have time to collect it from me ... utter b
ks. The last few times I've just not bothered taking them over - they are their parcels, they know where they are but as a result I've got at least 10 packages in my garage for them. One is from before Christmas and one looks like a rug, its pretty big!
f
king infuriating and Ive stopped accepting anything for them, and I've been totally honest with the delivery guy who agreed it was madness.Smint said:
Nope, if anything the delivery option is now our norm, the only shop we do is the weekly supermarket shop which i don't mind doing on my jack because Morrisons is still a good friendly shop.
Amazon may get a lot of flack but you simply can't knock their delivery service and their customer service is second to none.
The only fly in the delivery ointment is the local DPD feller is a miserable sod, responsible for the only thankfully rare problem deliveries because he won't leave a card, mostly DPD are great but if you happen to miss an email for due delivery things can go wrong if the driver won't just leave a note.
The reason we've deserted the high street is simply because the high street like many businesses out there forgot the relationship between the supplier and customer, one sector failing to realise without the customer there is no job or business.
Thankfully i work for a privately owned company who have grown exponentially in the years i've been there (Sunday Times lists), the reason they've grown so big to be national leader in the manufacture and supply of their product is because no one else can or wants to match the service, customer says jump we say how high.
High st could have done the same but increasingly the customer was a nuisance to be ignored or at best tolerated, and woe betide you if you needed a piddle, well done councils you helped heap ruin on the high street by treating the motorist as a leper, failing to realise that solvent people with money to spend wish to drive in park and shop safely and have a piddle facility when needed, its not bleeding rocket science surely.
RIP the high street.
Few thoughts for people out there with delivery problems, is your house adequately signed with numbers/name plates that can be read by the delivery driver both in darkness as well as daylight, is it safe and welcoming for the delivery driver, and lastly be polite and understanding to the delivery people, its a hectic job for them having sometimes hundreds of deliveries in a day so do your bit to help make their job easier and be cheerful and polite to them and give them a smile, no one wants to be around miserable buggers.
One other thing, if your address/house number could be confused with another, consider putting a name plate on your house or on the gate and make sure that name plate goes on the default address when you order, not sure how legal all this is, our house was named from the day it was built which lessens the wrong house deliveries between ours and similar house numbers in the road which could be misread in poor light.
Agree with this totally. The majority of people have door numbers/house names that are not visible in the daytime, let alone night-time. And doorbells that don't work.... Why do you think delivery people ring AND knock/bang on the door/window? Got a lovely new sign/numbers? It might look good during the day, but completely invisible at night. Do you care? Probably not...Amazon may get a lot of flack but you simply can't knock their delivery service and their customer service is second to none.
The only fly in the delivery ointment is the local DPD feller is a miserable sod, responsible for the only thankfully rare problem deliveries because he won't leave a card, mostly DPD are great but if you happen to miss an email for due delivery things can go wrong if the driver won't just leave a note.
The reason we've deserted the high street is simply because the high street like many businesses out there forgot the relationship between the supplier and customer, one sector failing to realise without the customer there is no job or business.
Thankfully i work for a privately owned company who have grown exponentially in the years i've been there (Sunday Times lists), the reason they've grown so big to be national leader in the manufacture and supply of their product is because no one else can or wants to match the service, customer says jump we say how high.
High st could have done the same but increasingly the customer was a nuisance to be ignored or at best tolerated, and woe betide you if you needed a piddle, well done councils you helped heap ruin on the high street by treating the motorist as a leper, failing to realise that solvent people with money to spend wish to drive in park and shop safely and have a piddle facility when needed, its not bleeding rocket science surely.
RIP the high street.
Few thoughts for people out there with delivery problems, is your house adequately signed with numbers/name plates that can be read by the delivery driver both in darkness as well as daylight, is it safe and welcoming for the delivery driver, and lastly be polite and understanding to the delivery people, its a hectic job for them having sometimes hundreds of deliveries in a day so do your bit to help make their job easier and be cheerful and polite to them and give them a smile, no one wants to be around miserable buggers.
One other thing, if your address/house number could be confused with another, consider putting a name plate on your house or on the gate and make sure that name plate goes on the default address when you order, not sure how legal all this is, our house was named from the day it was built which lessens the wrong house deliveries between ours and similar house numbers in the road which could be misread in poor light.
Edited by Smint on Thursday 10th February 20:44
I'm getting the hump with Mrs V. and her Amazon orders. She'll order things as she thinks about them. I tell her that it normally tells you how long you have left to order for next day delivery, so she could group the orders into one delivery. Does she do that? No. She orders and we end up with half a dozen separate drivers delivering. I'm seriously considering cancelling Prime so she can't have free delivery on everything and has to make up larger orders.
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