Returning item into EU

[Glosphil]

Hope this is the right forum.

I have a 2 year old Samsung SSD (Solid State Disc), with a 5-year warranty, which is now faulty. The warranty requires the SSD to be sent to a company in the Netherlands.
Am I likely to be charged duty when it enters the EU and/or on its entry back into the UK?
I can buy an equivalent replacement for £25-£30. Is returning it worth the bother?

[trickywoo]

Glosphil said:

Hope this is the right forum.

I have a 2 year old Samsung SSD (Solid State Disc), with a 5-year warranty, which is now faulty. The warranty requires the SSD to be sent to a company in the Netherlands.
Am I likely to be charged duty when it enters the EU and/or on its entry back into the UK?
I can buy an equivalent replacement for £25-£30. Is returning it worth the bother?

It won’t be worth the trouble for £25.

[DavePanda]

Are you paying shipping or are they? If you're paying then that'll cost around half the cost of the replacement. You shouldn't get charged any duties providing they do the paperwork correctly.

[Glosphil]

I pay to send; return to me paid by repairer.

I'm begining to think I won't bother. Just wonder what's the point of the 5 year warranty if so awkward to claim.

[Evoluzione]

Glosphil said:

I pay to send; return to me paid by repairer.

I'm begining to think I won't bother. Just wonder what's the point of the 5 year warranty if so awkward to claim.

I think you'll find that's a general life lesson you've just learned.

[Glosphil]

Evoluzione said:

Glosphil said:

I pay to send; return to me paid by repairer.

I'm begining to think I won't bother. Just wonder what's the point of the 5 year warranty if so awkward to claim.

I think you'll find that's a general life lesson you've just learned.

Certainly put me off buying Samsung products.
It's replacement will be from a company with a servicing/replacement service in the UK - Kingston, perhaps?

[sgrimshaw]

Around £10 to send by Royal Mail, so I would return it personally ... but I'd buy a replacement in the mean time then stuff the Samsung replacement in another device or even a caddy for use as an external drive.

[Theraveda]

Glosphil said:

Certainly put me off buying Samsung products.

1) Samsung sucks
2) Brexit sucks harder

[Glosphil]

CheesecakeRunner said:

Why isn’t it being replaced by the vendor you bought it from?

Bought from Amazon! Say no more. 5-year warranty is with Samsung who insist unit is returned to their 'service partner' in The Netherlands.

I can return it via Royal Mail for £5 (signed for on receipt and insured). Problem is possible duty charged into The Netherlands and/or on return to the UK.

Some-one suggested I should take this as a life lesson. Well, I voted against Brexit and there would have been no duty or paperwork before that so not sure what 'life lesson' I can learn.

I have replaced the SSD with a Kingston unit - only a 3-year warranty, but Kingston have a service centre in the UK. I doubt a 3-party repair of the Samsung SSD would be economical even if possible.

Edited by Glosphil on Sunday 27th February 16:31

[paulrockliffe]

Glosphil said:

CheesecakeRunner said:

Why isn’t it being replaced by the vendor you bought it from?

Bought from Amazon! Say no more. 5-year warranty is with Samsung who insist unit is returned to their 'service partner' in The Netherlands.

I can return it via Royal Mail for £5 (signed for on receipt and insured). Problem is possible duty charged into The Netherlands and/or on return to the UK.

Some-one suggested I should take this as a life lesson. Well, I voted against Brexit and there would have been no duty or paperwork before that so not sure what 'life lesson' I can learn.

I have replaced the SSD with a Kingston unit - only a 3-year warranty, but Kingston have a service centre in the UK. I doubt a 3-party repair of the Samsung SSD would be economical even if possible.

Edited by Glosphil on Sunday 27th February 16:31

Return it to Amazon then, let them deal with Samsung.

[sgrimshaw]

Glosphil said:

Bought from Amazon! Say no more. 5-year warranty is with Samsung who insist unit is returned to their 'service partner' in The Netherlands.

I can return it via Royal Mail for £5 (signed for on receipt and insured). Problem is possible duty charged into The Netherlands and/or on return to the UK.

Should there be any duty or tax due on arrival into the Netherlands that wouldn't be your problem, it would be Samsung's.

If Samsung need to send you a replacement they may well send that to you from a UK warehouse.

Worst case scenario is they ship a replacement from the Netherlands and you get charged VAT, there is no duty on goods worth less than £135 and in this scenario it would be a FOC warranty replacement anyway.

You can always refuse to pay any fees and the courier company will have return it to Samsung in the Netherlands.

For £5 you're likely to get a new SSD, and if you don't.... well, it was only a fiver

It will cost Samsung a lot more than that

[Glosphil]

sgrimshaw said:

Should there be any duty or tax due on arrival into the Netherlands that wouldn't be your problem, it would be Samsung's.

If Samsung need to send you a replacement they may well send that to you from a UK warehouse.

Worst case scenario is they ship a replacement from the Netherlands and you get charged VAT, there is no duty on goods worth less than £135 and in this scenario it would be a FOC warranty replacement anyway.

You can always refuse to pay any fees and the courier company will have return it to Samsung in the Netherlands.

For £5 you're likely to get a new SSD, and if you don't.... well, it was only a fiver

It will cost Samsung a lot more than that

Thanks for your post. The Samsung SSD is now packaged up ready to return.

[SK555]

DavePanda said:

Are you paying shipping or are they? If you're paying then that'll cost around half the cost of the replacement. You shouldn't get charged any duties providing they do the paperwork correctly.

Bold assumption to make. I returned a coat I bought from a French store (with a UK website...) just after the laws changed. One year on I am still waiting for a refund from HMRC - for £25 dont bother.

[sgrimshaw]

Glosphil said:

Thanks for your post. The Samsung SSD is now packaged up ready to return.

How did you get on?

[Glosphil]

sgrimshaw said:

Glosphil said:

Thanks for your post. The Samsung SSD is now packaged up ready to return.

How did you get on?

Decided not to bother with the return; particularly as the SSD contained personal data I preferred not to expose to a third party. The replacement Kingston SATA/600 512GB SSD is much faster than the Samsung (SATA/300?) 128GB SSD.

[Glosphil]

Glosphil said:

sgrimshaw said:

Glosphil said:

Thanks for your post. The Samsung SSD is now packaged up ready to return.

How did you get on?

Decided not to bother with the return; particularly as the SSD contained personal data I preferred not to expose to a third party. The replacement Kingston SATA/600 512GB SSD is much faster than the Samsung (SATA/300?) 128GB SSD.

Oops. The Samsung was 250GB & now destroyed.

Edited by Glosphil on Tuesday 22 March 01:49