where do i stand? new car problems
Discussion
Hello fine people
collected a new car last friday from VW group
sunday comes (2 days) and the car is making a terrible grinding noise when turning right / left. worse when going right
car has been dropped off today as first slot they had (10 days after buying car)
they have informed me i need to pay a £99 inspection fee and then if it needs any work as its out of warranty i will pay
am i right in laughing?
i dont buy a new car and 1.5 days later hear it grinding away and be expected to pay for a checkup?
not sure where i stand
car is on HP.
thanks
collected a new car last friday from VW group
sunday comes (2 days) and the car is making a terrible grinding noise when turning right / left. worse when going right
car has been dropped off today as first slot they had (10 days after buying car)
they have informed me i need to pay a £99 inspection fee and then if it needs any work as its out of warranty i will pay
am i right in laughing?
i dont buy a new car and 1.5 days later hear it grinding away and be expected to pay for a checkup?
not sure where i stand
car is on HP.
thanks
The fault has appeared within the first 30 days so, if you wish to OP, you can reject the car.
Certainly you do not need to pay for the repair, should you choose to give them the chance to repair it.
Remind them of those facts, mentioning the Consumer Rights Act 2015, and the £99 inspection should go away (should!)
If they claim the car has no faults then things may get more complicated
How old is the vehicle please?
Certainly you do not need to pay for the repair, should you choose to give them the chance to repair it.
Remind them of those facts, mentioning the Consumer Rights Act 2015, and the £99 inspection should go away (should!)
If they claim the car has no faults then things may get more complicated
How old is the vehicle please?
Mirinjawbro said:
Hello fine people
collected a new car last friday from VW group
sunday comes (2 days) and the car is making a terrible grinding noise when turning right / left. worse when going right
car has been dropped off today as first slot they had (10 days after buying car)
they have informed me i need to pay a £99 inspection fee and then if it needs any work as its out of warranty i will pay
am i right in laughing?
i dont buy a new car and 1.5 days later hear it grinding away and be expected to pay for a checkup?
not sure where i stand
car is on HP.
thanks
What has the sales dept said? Presume you've told them.collected a new car last friday from VW group
sunday comes (2 days) and the car is making a terrible grinding noise when turning right / left. worse when going right
car has been dropped off today as first slot they had (10 days after buying car)
they have informed me i need to pay a £99 inspection fee and then if it needs any work as its out of warranty i will pay
am i right in laughing?
i dont buy a new car and 1.5 days later hear it grinding away and be expected to pay for a checkup?
not sure where i stand
car is on HP.
thanks
Sounds like a jobsworth at the service reception.
Did you tell the service dept that you bought the car from them a few days earlier?
You are right to laugh, lack of communication between sales, and service, depts..
If you decide to go the rejection route then know that your 30 days period extends by any time that your car is at the garage for repair.
Please keep us updated.
Mirinjawbro said:
they have informed me i need to pay a £99 inspection fee and then if it needs any work as its out of warranty i will pay
car is on HP.
Typo??car is on HP.
Or you actually have no warranty?
Presume typo if it's on HP and bought from a VW main dealer?
If you really want to get the sales managers attention do a "Quality complaint" to your finance company.
Edited by Trevor555 on Monday 28th February 20:46
Mirinjawbro said:
no chance i'm paying £99 fee or any fee for that matter on a car i've had for 2 days.
car is a 2014 qashqai bought from a VW main dealer (they had it in part exchange)
will keep you all updated.
What warranty did the car come with ? car is a 2014 qashqai bought from a VW main dealer (they had it in part exchange)
will keep you all updated.
have you checked the paperwork what it says about claims ?
update------
car went in for 2 days to be checked.
end of first day call - any update please? we will check tomorrow busy today.
second day call - no faults have ben diagnosed.
drive it and you will. plugging it in for 2 mins while on a fag break will not find a scraping noise when turning / driving
oh yes. they can hear it now.
im not paying the checkup fee as it was 2 days old. ok thats fine
we will check where you stand with a warranty and get back to you and also let us know when you want it booked in again
ok thanks, please let me know when i can sneak of work early and waste time and petrol to drop it off again. warmest regards
Mirinjawbro said:
-----update------
car went in for 2 days to be checked.
end of first day call - any update please? we will check tomorrow busy today.
second day call - no faults have ben diagnosed.
drive it and you will. plugging it in for 2 mins while on a fag break will not find a scraping noise when turning / driving
oh yes. they can hear it now.
im not paying the checkup fee as it was 2 days old. ok thats fine
we will check where you stand with a warranty and get back to you and also let us know when you want it booked in again
ok thanks, please let me know when i can sneak of work early and waste time and petrol to drop it off again. warmest regards
What does your invoice say about warranty ! car went in for 2 days to be checked.
end of first day call - any update please? we will check tomorrow busy today.
second day call - no faults have ben diagnosed.
drive it and you will. plugging it in for 2 mins while on a fag break will not find a scraping noise when turning / driving
oh yes. they can hear it now.
im not paying the checkup fee as it was 2 days old. ok thats fine
we will check where you stand with a warranty and get back to you and also let us know when you want it booked in again
ok thanks, please let me know when i can sneak of work early and waste time and petrol to drop it off again. warmest regards
Surely you must know what warranty you were given
Mirinjawbro said:
no chance i'm paying £99 fee or any fee for that matter on a car i've had for 2 days.
car is a 2014 qashqai bought from a VW main dealer (they had it in part exchange)
will keep you all updated.
Tell us how it was sold to you br this main dealer.car is a 2014 qashqai bought from a VW main dealer (they had it in part exchange)
will keep you all updated.
If they play silly buggers with you then contact your finance co to raise a quality complaint.
Dealers dont want to be getting too many quality complaints from their finance providers.
Some one higher up in the company would be furious to get one when it could have just been dealt with.
FFS you had the car 2 days!!
OP what have they written on your invoice?
Any nonsense like "trade sale" ??
Trevor555 said:
Any nonsense like "trade sale" ??
From a VW main dealer? UnlikelyWhat fault have they actually diagnosed? Asking for the inspection fee is standard from any service department, you won't need to pay it given you've had it 2 days.
You can either ask them to repair it, or reject it. You hold the cards.
Gassing Station | Car Buying | Top of Page | What's New | My Stuff