Simple banking becoming more and more difficult
Discussion
Anyone else finding this? The additional security hoops we have to jump through at getting ridiculous.
I recently had a run in with Nationwide. Couldn't establish a new payee without a card reader and pin, so had to order these causing several weeks delay in a simple payment. Then I find once you log in, establish the details, get the security code via the card reader and hit 'confirm' their system takes you back to the log in page and you have to do it all again. Madness.
Now it's Paypal causing grief. They demand an automated security phone call to make a payment (to ebay in this case) but the phone number they propose to call is out of date. But, you can't update the phone number without logging in and you can't log in without the security code they will provide via an automated phone call to the number you need to change. Do they have a brain cell at all I wonder?
Sorry for the rant. Oh for an easy life.
I recently had a run in with Nationwide. Couldn't establish a new payee without a card reader and pin, so had to order these causing several weeks delay in a simple payment. Then I find once you log in, establish the details, get the security code via the card reader and hit 'confirm' their system takes you back to the log in page and you have to do it all again. Madness.
Now it's Paypal causing grief. They demand an automated security phone call to make a payment (to ebay in this case) but the phone number they propose to call is out of date. But, you can't update the phone number without logging in and you can't log in without the security code they will provide via an automated phone call to the number you need to change. Do they have a brain cell at all I wonder?
Sorry for the rant. Oh for an easy life.
Rufus Stone said:
To whom though, aren't they all making life more difficult?
They all have extra security around on line banking now, I’d think. Do you use an app, or the bank’s website? App based banking should be reasonably straightforward, using their website often less so in my experience…It’s all banks who are legally required to ensure that strong customer authentication is in place to make payments services more secure and safer
https://en.m.wikipedia.org/wiki/Strong_customer_au...
https://en.m.wikipedia.org/wiki/Strong_customer_au...
Rufus Stone said:
Anyone else finding this? The additional security hoops we have to jump through at getting ridiculous.
I recently had a run in with Nationwide. Couldn't establish a new payee without a card reader and pin, so had to order these causing several weeks delay in a simple payment. Then I find once you log in, establish the details, get the security code via the card reader and hit 'confirm' their system takes you back to the log in page and you have to do it all again. Madness.
Now it's Paypal causing grief. They demand an automated security phone call to make a payment (to ebay in this case) but the phone number they propose to call is out of date. But, you can't update the phone number without logging in and you can't log in without the security code they will provide via an automated phone call to the number you need to change. Do they have a brain cell at all I wonder?
Sorry for the rant. Oh for an easy life.
Yes, but it isn't going to change so you may as well get used to it, and you won't find it any different at any other bank.I recently had a run in with Nationwide. Couldn't establish a new payee without a card reader and pin, so had to order these causing several weeks delay in a simple payment. Then I find once you log in, establish the details, get the security code via the card reader and hit 'confirm' their system takes you back to the log in page and you have to do it all again. Madness.
Now it's Paypal causing grief. They demand an automated security phone call to make a payment (to ebay in this case) but the phone number they propose to call is out of date. But, you can't update the phone number without logging in and you can't log in without the security code they will provide via an automated phone call to the number you need to change. Do they have a brain cell at all I wonder?
Sorry for the rant. Oh for an easy life.
We've got relationships with a number of banks. More than most. They all hate us because we want to do things like... banking... and cannot seemingly achieve basic tasks. They are all rubbish.
Jugosaurus said:
It’s all banks who are legally required to ensure that strong customer authentication is in place to make payments services more secure and safer
https://en.m.wikipedia.org/wiki/Strong_customer_au...
Which lead Paypal to create a catch 22, effectively denying the customer access to their account. Thankfully I don't have any money held in it and just use (used) it for ebay purchases.https://en.m.wikipedia.org/wiki/Strong_customer_au...
Rufus Stone said:
DanL said:
They all have extra security around on line banking now, I’d think. Do you use an app, or the bank’s website? App based banking should be reasonably straightforward, using their website often less so in my experience…
I use the banks website.Re: PayPal and the phone number, sounds like you’ve neglected to update that at some point, and now you’re in a situation where you can’t? Suspect you’re going to have to try and talk to someone, somehow!
Rufus Stone said:
Anyone else finding this? The additional security hoops we have to jump through at getting ridiculous.
I recently had a run in with Nationwide. Couldn't establish a new payee without a card reader and pin, so had to order these causing several weeks delay in a simple payment. Then I find once you log in, establish the details, get the security code via the card reader and hit 'confirm' their system takes you back to the log in page and you have to do it all again. Madness.
Now it's Paypal causing grief. They demand an automated security phone call to make a payment (to ebay in this case) but the phone number they propose to call is out of date. But, you can't update the phone number without logging in and you can't log in without the security code they will provide via an automated phone call to the number you need to change. Do they have a brain cell at all I wonder?
Sorry for the rant. Oh for an easy life.
Why is it PayPal’s fault that you didn’t bother to update your phone number. And a four word google points you to many places on their site where they tell you how to fix your mistake: I recently had a run in with Nationwide. Couldn't establish a new payee without a card reader and pin, so had to order these causing several weeks delay in a simple payment. Then I find once you log in, establish the details, get the security code via the card reader and hit 'confirm' their system takes you back to the log in page and you have to do it all again. Madness.
Now it's Paypal causing grief. They demand an automated security phone call to make a payment (to ebay in this case) but the phone number they propose to call is out of date. But, you can't update the phone number without logging in and you can't log in without the security code they will provide via an automated phone call to the number you need to change. Do they have a brain cell at all I wonder?
Sorry for the rant. Oh for an easy life.
https://www.paypal.com/uk/smarthelp/article/what-c...
thebraketester said:
One who doesn't require a card reader. Halifax don't. I don't think Barclays do but not 100% sure
I hate card readers. They are not needed for secure banking.
They absolutely do - it’s called pin sentry. You either use the reader, or the pin sentry option within the Barclay’s app. Admittedly the app doesn’t require you to use your card, but it generates the same sort of authentication number you’d get from the card reader. I hate card readers. They are not needed for secure banking.
DanL said:
thebraketester said:
One who doesn't require a card reader. Halifax don't. I don't think Barclays do but not 100% sure
I hate card readers. They are not needed for secure banking.
They absolutely do - it’s called pin sentry. You either use the reader, or the pin sentry option within the Barclay’s app. Admittedly the app doesn’t require you to use your card, but it generates the same sort of authentication number you’d get from the card reader. I hate card readers. They are not needed for secure banking.
Rufus Stone said:
Anyone else finding this? The additional security hoops we have to jump through at getting ridiculous.
I recently had a run in with Nationwide. Couldn't establish a new payee without a card reader and pin, so had to order these causing several weeks delay in a simple payment. Then I find once you log in, establish the details, get the security code via the card reader and hit 'confirm' their system takes you back to the log in page and you have to do it all again. Madness.
Now it's Paypal causing grief. They demand an automated security phone call to make a payment (to ebay in this case) but the phone number they propose to call is out of date. But, you can't update the phone number without logging in and you can't log in without the security code they will provide via an automated phone call to the number you need to change. Do they have a brain cell at all I wonder?
Sorry for the rant. Oh for an easy life.
Wait until you try working overseas for 6-8 weeks at a time, with no access to UK mobile number.....I recently had a run in with Nationwide. Couldn't establish a new payee without a card reader and pin, so had to order these causing several weeks delay in a simple payment. Then I find once you log in, establish the details, get the security code via the card reader and hit 'confirm' their system takes you back to the log in page and you have to do it all again. Madness.
Now it's Paypal causing grief. They demand an automated security phone call to make a payment (to ebay in this case) but the phone number they propose to call is out of date. But, you can't update the phone number without logging in and you can't log in without the security code they will provide via an automated phone call to the number you need to change. Do they have a brain cell at all I wonder?
Sorry for the rant. Oh for an easy life.
Thankfully I can still approve purchases with my Natwest App, but I can't use my Natwest issued Mastercard as that needs a text message to confirm. Bloomin annoying!
thebraketester said:
Ahh scratch Barclays then. Halifax don't though.
For balance, using the app I don’t need to use the pin sentry feature that often. Think it’s only when making a payment to someone who’s details I haven’t stored. It’s a very minor inconvenience compared with the added security. 
outnumbered said:
Why is it PayPal’s fault that you didn’t bother to update your phone number. And a four word google points you to many places on their site where they tell you how to fix your mistake:
https://www.paypal.com/uk/smarthelp/article/what-c...
Yes, they tell you how to change the phone number but you have to be able to log in to do so and I can't. Catch 22.https://www.paypal.com/uk/smarthelp/article/what-c...
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