Having some mischief with a GroupNexus PCN

[Krupp88]

Yesterday a PCN arrived in the post from a company called GroupNexus stating that I had 28 days to pay them £100 for parking in a car park they operate as I had breached the terms and conditions, namely no record of validation or no record of payment being made.

However I had paid for the parking stay via JustPark and after double checking the details (vehicle reg, location, date and time) these we all correct with the paid for duration covering the entry and exit times.

They have an appeal website, when I entered the PCN reference and registration this returned a message stating that the ticket had been cancelled, I presume that the details from JustPark were missed by them and then updated once the letter had gone out.

I really don't appreciate getting a letter demanding payment from these throbbers so I want to be as much of a PITA as I can.

They have acquired the keeper details from the DVLA under 'reasonable cause' (as stated on the letter), however, there was no reasonable cause as I had legitimately paid for the parking.

How far can I push a GDPR type complaint for the illegal acquisition of my details?

[MustangGT]

Forget it and move on with your life.

[Largechris]

I'm currently suing a similar outfit in similar circumstances for harassment in the small claims court (seriously).

It's the hate that keeps me alive.

[Krupp88]

MustangGT said:

Forget it and move on with your life.

I know this is the best advice, the petty and indignant side of me is really pushing.

[vikingaero]

Krupp88 said:

They have acquired the keeper details from the DVLA under 'reasonable cause' (as stated on the letter), however, there was no reasonable cause as I had legitimately paid for the parking.

How far can I push a GDPR type complaint for the illegal acquisition of my details?

It's pointless. The DVLA are as incompetent as the parking company. I received 18 PCNs from one company and I made a complaint to the DVLA. They just gave the standard bull KADOE contract reply as it's in the DVLA's vested interest to "sell" these details for money

I know of a leisure centre that rents out the parking spaces to students going to a grammar school. The leisure centre failed to register the registrations of the students and were lethargic in aiding the students in confirrming they had paid. So some students took direct action - using branches to point the cameras upwards - that's more fun.

[vikingaero]

Krupp88 said:

MustangGT said:

Forget it and move on with your life.

I know this is the best advice, the petty and indignant side of me is really pushing.

You should definitely not put publically avaiilable names of directors and their phone numbers into every PPI & Accident call back sites on Google.

[DaveA8]

Krupp88 said:

MustangGT said:

Forget it and move on with your life.

I know this is the best advice, the petty and indignant side of me is really pushing.

Whatever you do, tell them clearly you dispute it. A few years ago I was sat in Hertford County court awaiting my case, I was suing a company. Next to me were a mother and daughter who and god only knows how, had managed to get a default judgment against themselves for a private parking ticket. They ended up retaining a Solicitor, they had gone by the time I got back but whatever way it's cost and aggro you don't need.

[OutInTheShed]

Krupp88 said:

Yesterday a PCN arrived in the post from a company called GroupNexus stating that I had 28 days to pay them £100 for parking in a car park they operate as I had breached the terms and conditions, namely no record of validation or no record of payment being made.

However I had paid for the parking stay via JustPark and after double checking the details (vehicle reg, location, date and time) these we all correct with the paid for duration covering the entry and exit times.

They have an appeal website, when I entered the PCN reference and registration this returned a message stating that the ticket had been cancelled, I presume that the details from JustPark were missed by them and then updated once the letter had gone out.

I really don't appreciate getting a letter demanding payment from these throbbers so I want to be as much of a PITA as I can.

They have acquired the keeper details from the DVLA under 'reasonable cause' (as stated on the letter), however, there was no reasonable cause as I had legitimately paid for the parking.

How far can I push a GDPR type complaint for the illegal acquisition of my details?

These details being much the same details you've given to JustPark?

Who fundamentally made a mistake here?
The car park operator or JustPark?

How much more would you be prepared to pay for a more rigorous system to prevent the occasional disclosure of your name and address?

[Krupp88]

Largechris said:

I'm currently suing a similar outfit in similar circumstances for harassment in the small claims court (seriously).

It's the hate that keeps me alive.

Interesting, they have really annoyed me, through no mistake of my own what gives them a right to send a letter demanding I pay them with the threat of instructing a debt recovery agent if I fail to pay.

What is the threshold that constitutes harassment?

[Canon_Fodder]

OP if you embark on this hopeless journey of revenge then the only pain you are likely to cause is to your own 'A'

[OutInTheShed]

Krupp88 said:

Interesting, they have really annoyed me, through no mistake of my own what gives them a right to send a letter demanding I pay them with the threat of instructing a debt recovery agent if I fail to pay.

What is the threshold that constitutes harassment?

You chose to park on their land.
So you accept their business practices.

It's just the way the parking industry is.
The whole industry is the same.
If you don't like it, don't use it.
Any of it.

And the industry is like that, mostly because the general public will abuse anything that they can.

There are huge numbers of drivers with absolutely no morals when it comes to parking, if they think they can get away with not paying, they will try. If they think they can get away with parking where they are somewhat in every one else's way,to save themselves a 50 yard walk or a £1 fee, they will.

It's not viable to let the public park on your land without a credible threat of draconian action.

Find something real to complain about.

[Largechris]

Krupp88 said:

Largechris said:

I'm currently suing a similar outfit in similar circumstances for harassment in the small claims court (seriously).

It's the hate that keeps me alive.

Interesting, they have really annoyed me, through no mistake of my own what gives them a right to send a letter demanding I pay them with the threat of instructing a debt recovery agent if I fail to pay.

What is the threshold that constitutes harassment?

I believe it is two separate communications is the threshold, so you might have to specifically tell them to stop sending stuff and wait for a follow up letter.

An excerpt from my claim:

"1 The Claimant seeks a civil remedy to the offence of harassment, as provided by the Protection from Harassment Act 1997, Chapter 40, section 3 (“the Act”).
2 The Defendant has pursued a course of conduct which amounts to harassment of the Claimant, and which the Defendant knows amounts to harassment of the Claimant, as prohibited by the Act, section 1, part 1, a) and b).
3 The Defendant has harassed the Claimant by repeated unwanted letters (“debt collection notices” and other quasi legal documents) and continued the course of harassment when specifically requested not to do so, as per the Details of Claim below.
4 There have been at least six (6) incidents of harassment of the Claimant by the Defendant. "

[normalbloke]

Krupp88 said:

Yesterday a PCN arrived in the post from a company called GroupNexus stating that I had 28 days to pay them £100 for parking in a car park they operate as I had breached the terms and conditions, namely no record of validation or no record of payment being made.

However I had paid for the parking stay via JustPark and after double checking the details (vehicle reg, location, date and time) these we all correct with the paid for duration covering the entry and exit times.

They have an appeal website, when I entered the PCN reference and registration this returned a message stating that the ticket had been cancelled, I presume that the details from JustPark were missed by them and then updated once the letter had gone out.

I really don't appreciate getting a letter demanding payment from these throbbers so I want to be as much of a PITA as I can.

They have acquired the keeper details from the DVLA under 'reasonable cause' (as stated on the letter), however, there was no reasonable cause as I had legitimately paid for the parking.

How far can I push a GDPR type complaint for the illegal acquisition of my details?

Throbber, you say?……

[Piginapoke]

If you set out for revenge, dig two graves

[Cold]

Piginapoke said:

If you set out for revenge, dig two graves

Yep, one for the perpetrator and one for the witness.

[jeremyh1]

OutInTheShed said:

You chose to park on their land.
So you accept their business practices.

It's just the way the parking industry is.
The whole industry is the same.
If you don't like it, don't use it.
Any of it.

And the industry is like that, mostly because the general public will abuse anything that they can.

There are huge numbers of drivers with absolutely no morals when it comes to parking, if they think they can get away with not paying, they will try. If they think they can get away with parking where they are somewhat in every one else's way,to save themselves a 50 yard walk or a £1 fee, they will.

It's not viable to let the public park on your land without a credible threat of draconian action.

Find something real to complain about.

This is a load of old bunkum

I run a courier company and have had this with a van unloading into a Home Bargins loading bay in the Midlands 3 years ago

I think they have now given up as we ignored them but you cant rent units to household name businesses then try to stitch up the companies delivering to them

[Mrr T]

Krupp88 said:

How far can I push a GDPR type complaint for the illegal acquisition of my details?

If you want to cause them some headaches all the way to court. Start with a letter/email outlining that you had paid and attach screenshots if possible. Point out that based on this they had no right to access your data and in doing so they have committed a clear breach of GDPR. Suggest a payment to you of £500 as compensation.

[Turtle Shed]

I have plenty of time on my hands, and if this happened to me I’d be wanting some little bit of revenge too.

[OutInTheShed]

Mrr T said:

If you want to cause them some headaches all the way to court. Start with a letter/email outlining that you had paid and attach screenshots if possible. Point out that based on this they had no right to access your data and in doing so they have committed a clear breach of GDPR. Suggest a payment to you of £500 as compensation.

So the OP is whining that someone has found out his contact details, and as a result he wants to put those contact details in their face, with the label 'troublemaker' or something?

The irony is that once he writes to them, they have due cause to keep his details for a long time.

[Mrr T]

OutInTheShed said:

Mrr T said:

If you want to cause them some headaches all the way to court. Start with a letter/email outlining that you had paid and attach screenshots if possible. Point out that based on this they had no right to access your data and in doing so they have committed a clear breach of GDPR. Suggest a payment to you of £500 as compensation.

So the OP is whining that someone has found out his contact details, and as a result he wants to put those contact details in their face, with the label 'troublemaker' or something?

The irony is that once he writes to them, they have due cause to keep his details for a long time.

Why would you want to label a poster who has had his data illegally obtained a troublemaker?

He can insist the company delete his data.