Any one any experience on Chargeback after canceling a order
Discussion
I purchased a moped from a company online and did so with finance interest free option via ,that was done on the 11th March ..
After i got a email telling me that there was no set delivery date due to issues and it could be the end of March before the bike was available ,added to the fact that registering would also take a while and a few other reasons i decided to make a call 22nd March and cancel the order..
Since the 22nd March i have still not received a refund and i keep getting excuses ,they even told me to contact the card company to get a refund ,they then told me no they should refund you direct,i then got a email telling me they have found a way of paying me and that would be actioned and my refund returned the next day ,that was last week ,nothing ,i now have a email telling me that they have taken the card finance option off their platform (while the refund was ongoing) and they now tell me that from their end they are having difficulties ,as he put it a technical issue ..This is getting beyond a joke and is affecting more as the days go on..Why on earth are they making it so difficult ,my first payment date is due on the 15th so i have had to set up a direct ebit to potentially start paying for something i don't own ..
I have looked in to charge back and i have gathered all my emails ,i don't want to go down that route as it just adds more stress ,i have never had any issues with online sales in the past in fact it's usually pretty good..As anyone any experience in dealing with something like my situation..Thanks
After i got a email telling me that there was no set delivery date due to issues and it could be the end of March before the bike was available ,added to the fact that registering would also take a while and a few other reasons i decided to make a call 22nd March and cancel the order..
Since the 22nd March i have still not received a refund and i keep getting excuses ,they even told me to contact the card company to get a refund ,they then told me no they should refund you direct,i then got a email telling me they have found a way of paying me and that would be actioned and my refund returned the next day ,that was last week ,nothing ,i now have a email telling me that they have taken the card finance option off their platform (while the refund was ongoing) and they now tell me that from their end they are having difficulties ,as he put it a technical issue ..This is getting beyond a joke and is affecting more as the days go on..Why on earth are they making it so difficult ,my first payment date is due on the 15th so i have had to set up a direct ebit to potentially start paying for something i don't own ..
I have looked in to charge back and i have gathered all my emails ,i don't want to go down that route as it just adds more stress ,i have never had any issues with online sales in the past in fact it's usually pretty good..As anyone any experience in dealing with something like my situation..Thanks
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