Advice on cancellation rights - PCP
Discussion
I'm also confused. Is this what is happening here?
Your wife wants a new to her car which is the Mokka. She has a Meriva that she wants to part ex. The part ex-valuation on the Meriva has been done and the deal agreed on the new Mokka.
You have then told them that the Meriva has a dodgy brake caliper and they are saying they won't take it in part ex now? So they are saying you either need to get the Meriva fixed before part exchange or that you can carry on without part exchanging it (obviously having to pay the difference of the agreed part exchange value).
Your wife wants a new to her car which is the Mokka. She has a Meriva that she wants to part ex. The part ex-valuation on the Meriva has been done and the deal agreed on the new Mokka.
You have then told them that the Meriva has a dodgy brake caliper and they are saying they won't take it in part ex now? So they are saying you either need to get the Meriva fixed before part exchange or that you can carry on without part exchanging it (obviously having to pay the difference of the agreed part exchange value).
Prank Sinatra said:
Al U said:
I'm also confused. Is this what is happening here?
Your wife wants a new to her car which is the Mokka. She has a Meriva that she wants to part ex. The part ex-valuation on the Meriva has been done and the deal agreed on the new Mokka.
You have then told them that the Meriva has a dodgy brake caliper and they are saying they won't take it in part ex now? So they are saying you either need to get the Meriva fixed before part exchange or that you can carry on without part exchanging it (obviously having to pay the difference of the agreed part exchange value).
All of that is correct. However, they are also saying that even if it takes 2-3 months to fix, that the deal is done, and she must make monthly payments for a car she doesn’t have or has not seen. That’s what gets me. There are no timelines. So why should she be held ransom to an agreement??Your wife wants a new to her car which is the Mokka. She has a Meriva that she wants to part ex. The part ex-valuation on the Meriva has been done and the deal agreed on the new Mokka.
You have then told them that the Meriva has a dodgy brake caliper and they are saying they won't take it in part ex now? So they are saying you either need to get the Meriva fixed before part exchange or that you can carry on without part exchanging it (obviously having to pay the difference of the agreed part exchange value).
Say something else happened. Would she then be expected to pay the full settlement? It doesn’t sound right. She did this all without me but by her account she was not made aware of her rights at any stage.
I Have had a similar situation where a customer signed all documents and it was paid it but a day later when they were to suppose to collect the car they changed their mind and because the car had not left site the finance company cancelled the finance
also if its a distance sale you can cancel anywhere as you have not been on site and seen the car. explain this to the finance company and vauxhall. they are trying to play hardball
Edited by Dan W. on Saturday 9th April 13:23
Prank Sinatra said:
Al U said:
I'm also confused. Is this what is happening here?
Your wife wants a new to her car which is the Mokka. She has a Meriva that she wants to part ex. The part ex-valuation on the Meriva has been done and the deal agreed on the new Mokka.
You have then told them that the Meriva has a dodgy brake caliper and they are saying they won't take it in part ex now? So they are saying you either need to get the Meriva fixed before part exchange or that you can carry on without part exchanging it (obviously having to pay the difference of the agreed part exchange value).
All of that is correct. However, they are also saying that even if it takes 2-3 months to fix, that the deal is done, and she must make monthly payments for a car she doesn’t have or has not seen. That’s what gets me. There are no timelines. So why should she be held ransom to an agreement??Your wife wants a new to her car which is the Mokka. She has a Meriva that she wants to part ex. The part ex-valuation on the Meriva has been done and the deal agreed on the new Mokka.
You have then told them that the Meriva has a dodgy brake caliper and they are saying they won't take it in part ex now? So they are saying you either need to get the Meriva fixed before part exchange or that you can carry on without part exchanging it (obviously having to pay the difference of the agreed part exchange value).
Say something else happened. Would she then be expected to pay the full settlement? It doesn’t sound right. She did this all without me but by her account she was not made aware of her rights at any stage.
I have never bought a car in the way you describe but I would imagine that there is a cooling off period for the finance agreement?
ETA - back to the Meriva, I find it odd that they won't take it in part ex even at a lower value. Have you asked about this? If the value difference between what it will cost to fix and their reduced offer is close enough then just do that? Or if they say they won't take it in part ex with that pre-existing fault then get it repaired at any garage (it's not exactly a specialist car) and then carry on with the transaction?
Edited by Al U on Saturday 9th April 13:53
https://www.pistonheads.com/gassing/topic.asp?h=0&...
Assume this is the same car OP.
Have you told them about the sidelights as well?
Maybe they are wondering what else could be wrong with it.
Assume this is the same car OP.
Have you told them about the sidelights as well?
Maybe they are wondering what else could be wrong with it.
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